RetailOpt: An Opt-In, Easy-to-Deploy Trajectory Estimation System Leveraging Smartphone Motion Data and Retail Facility Information

We present RetailOpt, a novel opt-in, easy-to-deploy system for tracking customer movements in indoor retail environments. The system utilizes information presently accessible to customers through smartphones and retail apps: motion data, store map, and purchase records. The approach eliminates the need for additional hardware installations/maintenance and ensures customers maintain full control of their data. Specifically, RetailOpt first employs inertial navigation to recover relative trajectories from smartphone motion data. The store map and purchase records are then cross-referenced to identify a list of visited shelves, providing anchors to localize the relative trajectories in a store through continuous and discrete optimization. We demonstrate the effectiveness of our system through systematic experiments in five diverse environments. The proposed system, if successful, would produce accurate customer movement data, essential for a broad range of retail applications, including customer behavior analysis and in-store navigation. The potential application could also extend to other domains such as entertainment and assistive technologies.

Influence of collaborative customer service by service robots and clerks in bakery stores

In recent years, various service robots have been introduced in stores as recommendation systems. Previous studies attempted to increase the influence of these robots by improving their social acceptance and trust. However, when such service robots recommend a product to customers in real environments, the effect on the customers is influenced not only by the robot itself, but also by the social influence of the surrounding people such as store clerks. Therefore, leveraging the social influence of the clerks may increase the influence of the robots on the customers. Hence, we compared the influence of robots with and without collaborative customer service between the robots and clerks in two bakery stores. The experimental results showed that collaborative customer service increased the purchase rate of the recommended bread and improved the impression regarding the robot and store experience of the customers. Because the results also showed that the workload required for the clerks to collaborate with the robot was not high, this study suggests that all stores with service robots may show high effectiveness in introducing collaborative customer service.

An Estimation Framework for Passerby Engagement Interacting with Social Robots

Social robots are expected to be a human labor support technology, and one application of them is an advertising medium in public spaces. When social robots provide information, such as recommended shops, adaptive communication according to the user's state is desired. User engagement, which is also defined as the level of interest in the robot, is likely to play an important role in adaptive communication. Therefore, in this paper, we propose a new framework to estimate user engagement. The proposed method focuses on four unsolved open problems: multi-party interactions, process of state change in engagement, difficulty in annotating engagement, and interaction dataset in the real world. The accuracy of the proposed method for estimating engagement was evaluated using interaction duration. The results show that the interaction duration can be accurately estimated by considering the influence of the behaviors of other people; this also implies that the proposed model accurately estimates the level of engagement during interaction with the robot.

Decoupling Speaker-Independent Emotions for Voice Conversion Via Source-Filter Networks

Emotional voice conversion (VC) aims to convert a neutral voice to an emotional (e.g. happy) one while retaining the linguistic information and speaker identity. We note that the decoupling of emotional features from other speech information (such as speaker, content, etc.) is the key to achieving remarkable performance. Some recent attempts about speech representation decoupling on the neutral speech can not work well on the emotional speech, due to the more complex acoustic properties involved in the latter. To address this problem, here we propose a novel Source-Filter-based Emotional VC model (SFEVC) to achieve proper filtering of speaker-independent emotion features from both the timbre and pitch features. Our SFEVC model consists of multi-channel encoders, emotion separate encoders, and one decoder. Note that all encoder modules adopt a designed information bottlenecks auto-encoder. Additionally, to further improve the conversion quality for various emotions, a novel two-stage training strategy based on the 2D Valence-Arousal (VA) space was proposed. Experimental results show that the proposed SFEVC along with a two-stage training strategy outperforms all baselines and achieves the state-of-the-art performance in speaker-independent emotional VC with nonparallel data.

Behavioral assessment of a humanoid robot when attracting pedestrians in a mall

Research currently being conducted on the use of robots as human labor support technology. In particular, the service industry needs to allocate more manpower, and it will be important for robots to support people. This study focuses on using a humanoid robot as a social service robot to convey information in a shopping mall, and the robot's behavioral concepts were analyzed. In order to convey the information, two processes must occur. Pedestrians must stop in front of the robot, and the robot must continue the engagement with them. For the purpose of this study, three types of autonomous behavioral concepts of the robot for the general use were analyzed and compared in these processes in the experiment: active, passive-negative, and passive-positive concepts. After interactions were attempted with 65,000+ pedestrians, this study revealed that the passive-negative concept can make pedestrians stop more and stay longer. In order to evaluate the effectiveness of the robot in a real environment, the comparative results between three behaviors and human advertisers revealed that (1) the results of the active and passive-positive concepts of the robot are comparable to those of the humans, and (2) the performance of the passive-negative concept is higher than that of all participants. These findings demonstrate that the performance of robots is comparable to that of humans in providing information tasks in a limited environment; therefore, it is expected that service robots as a labor support technology will be able to perform well in the real world.

3D Head-Position Prediction in First-Person View by Considering Head Pose for Human-Robot Eye Contact

For a humanoid robot to make eye contact to initiate communication with a human, it is necessary to estimate the human's head position.However, eye contact becomes difficult due to the mechanical delay of the robot while the subject with whom the robot is interacting with is moving. Owing to these issues, it is important to perform head-position prediction to mitigate the effect of the delay in the robot's motion. Based on the fact that humans turn their heads before changing direction while walking, we hypothesized that the accuracy of three-dimensional(3D) head-position prediction from the first-person view can be improved by considering the head pose into account.We compared our method with the conventional Kalman filter-based method, and found our method to be more accurate. The experimental results show that considering the head pose helps improve the accuracy of 3D head-position prediction.