Low-Latency Turn-Taking via Context-Aware Preface Generation in a Real-World Dialogue Robot

Large language model (LLM)-based dialogue systems suffer response delays because generation begins only after final speech recognition. While fixed fillers are a workaround, they become unnatural over time. We propose a two-stage incremental framework that decouples prefatory-response preparation from speech onset. Once user intent becomes predictable, an intent readiness detector triggers LLM-based generation of a short prefatory response. Concurrently, a voice activity projection (VAP) model determines when to deliver it. Through a field experiment with a route-guidance robot in a shopping mall, we evaluated three conditions: no-filler, fixed-filler, and contextual-preface. Both fixed-filler and contextual-preface significantly reduced initial response latency relative to no-filler. Relative to fixed-filler, contextual-preface had significantly longer initial response latency but a significantly shorter initial-to-main gap. Exploratory ratings showed no significant differences. These results indicate a timing trade-off.

Breaking the 15% Barrier: A Real-World Data-Driven System for Proactive Social Robot Triggered by User Nonverbal Cues

Service robots in retail stores increasingly rely on cascaded speech pipelines (STT-LLM-TTS), yet many customer-robot interactions are initiated or guided by nonverbal behaviors such as approaching, waving, pointing, or showing items. This paper studies such cues in a real-world store deployment with a teleoperated humanoid robot and shows that a non-negligible portion of robot turns are triggered by nonverbal behaviors rather than spoken input, revealing a limitation of audio-only dialogue systems. In a 6-day in-the-wild deployment, 15.3\% of robot utterances were initiated by users' nonverbal behaviors rather than spoken input. Based on an analysis of observed customer behaviors, we define a set of frequent, service-relevant nonverbal cues and develop a real-time multi-person, multi-label recognizer that runs online from video. We then propose a dialogue framework that conditions LLM-based utterance generation on recognized nonverbal cue tokens, and optionally leverages a vision-language model when items are shown, enabling proactive robot responses without hand-crafted rules. We evaluate the approach offline on nonverbal-triggered turns and demonstrate an online prototype that reacts to users' nonverbal cues in real time.

A Noise-Robust Turn-Taking System for Real-World Dialogue Robots: A Field Experiment

Turn-taking is a crucial aspect of human-robot interaction, directly influencing conversational fluidity and user engagement. While previous research has explored turn-taking models in controlled environments, their robustness in real-world settings remains underexplored. In this study, we propose a noise-robust voice activity projection (VAP) model, based on a Transformer architecture, to enhance real-time turn-taking in dialogue robots. To evaluate the effectiveness of the proposed system, we conducted a field experiment in a shopping mall, comparing the VAP system with a conventional cloud-based speech recognition system. Our analysis covered both subjective user evaluations and objective behavioral analysis. The results showed that the proposed system significantly reduced response latency, leading to a more natural conversation where both the robot and users responded faster. The subjective evaluations suggested that faster responses contribute to a better interaction experience.