Abstract:Enterprise RAG deployments face a critical reliability gap: while LLMs satisfy 80% of individual constraints, only 26.8% of responses meet all requirements simultaneously, revealing a 57-point orchestration gap. Existing benchmarks assume clean retrieval with simple queries, failing to capture production conditions where noisy documents and multi-dimensional constraints coexist. We introduce EnterpriseRAG, a benchmark of 983 expert-validated samples across six domains that systematically simulates three failure modes absent from prior work: retrieval noise, knowledge gaps, and factual conflicts, coupled with complex instructions. Evaluation of 13 state-of-the-art LLMs reveals a severe instruction adherence collapse, where high per-constraint satisfaction masks low holistic compliance. Critical findings expose deep barriers under knowledge gaps and factual conflicts, even with reasoning-enhanced inference, indicating production RAG requires explicit context-aware protocols and calibrated judgment. EnterpriseRAG provides a reproducible foundation for measuring and closing these gaps, directly informing deployment decisions for enterprise-scale RAG systems. We will release the benchmark and evaluation framework upon publication.
Abstract:Enhancing the ability of large language models (LLMs) to follow complex instructions is critical for their deployment in real-world applications. However, existing evaluation methods often oversimplify instruction complexity as a mere additive combination of atomic constraints, failing to adequately capture the high-dimensional complexity arising from the intricate interplay of content and format, logical workflow control, and real-world applications. This leads to a significant gap between current evaluation practices and practical demands. To bridge this gap, we introduce CCR-Bench, a novel benchmark designed to assess LLMs' adherence to complex instructions. CCR-Bench is characterized by: (1) deep entanglement of content and formatting requirements in task specifications; (2) instructions that involve intricate task decomposition, conditional reasoning, and procedural planning; and (3) evaluation samples derived entirely from real-world industrial scenarios. Extensive experiments on CCR-Bench demonstrate that even state-of-the-art models exhibit substantial performance deficiencies, clearly quantifying the gap between current LLM capabilities and the demands of realworld instruction understanding. We believe that CCR-Bench offers a more rigorous and realistic evaluation framework, advancing the development of LLMs toward the next generation of models capable of understanding and executing complex tasks in industrial applications.