Reinforcement Learning from User Feedback

As large language models (LLMs) are increasingly deployed in diverse user facing applications, aligning them with real user preferences becomes essential. Existing methods like Reinforcement Learning from Human Feedback (RLHF) rely on expert annotators trained on manually defined guidelines, whose judgments may not reflect the priorities of everyday users. We introduce Reinforcement Learning from User Feedback (RLUF), a framework for aligning LLMs directly to implicit signals from users in production. RLUF addresses key challenges of user feedback: user feedback is often binary (e.g., emoji reactions), sparse, and occasionally adversarial. We train a reward model, P[Love], to predict the likelihood that an LLM response will receive a Love Reaction, a lightweight form of positive user feedback, and integrate P[Love] into a multi-objective policy optimization framework alongside helpfulness and safety objectives. In large-scale experiments, we show that P[Love] is predictive of increased positive feedback and serves as a reliable offline evaluator of future user behavior. Policy optimization using P[Love] significantly raises observed positive-feedback rates, including a 28% increase in Love Reactions during live A/B tests. However, optimizing for positive reactions introduces reward hacking challenges, requiring careful balancing of objectives. By directly leveraging implicit signals from users, RLUF offers a path to aligning LLMs with real-world user preferences at scale.

Learning Auxiliary Tasks Improves Reference-Free Hallucination Detection in Open-Domain Long-Form Generation

Hallucination, the generation of factually incorrect information, remains a significant challenge for large language models (LLMs), especially in open-domain long-form generation. Existing approaches for detecting hallucination in long-form tasks either focus on limited domains or rely heavily on external fact-checking tools, which may not always be available. In this work, we systematically investigate reference-free hallucination detection in open-domain long-form responses. Our findings reveal that internal states (e.g., model's output probability and entropy) alone are insufficient for reliably (i.e., better than random guessing) distinguishing between factual and hallucinated content. To enhance detection, we explore various existing approaches, including prompting-based methods, probing, and fine-tuning, with fine-tuning proving the most effective. To further improve the accuracy, we introduce a new paradigm, named RATE-FT, that augments fine-tuning with an auxiliary task for the model to jointly learn with the main task of hallucination detection. With extensive experiments and analysis using a variety of model families & datasets, we demonstrate the effectiveness and generalizability of our method, e.g., +3% over general fine-tuning methods on LongFact.

Improving Model Factuality with Fine-grained Critique-based Evaluator

Factuality evaluation aims to detect factual errors produced by language models (LMs) and hence guide the development of more factual models. Towards this goal, we train a factuality evaluator, FenCE, that provides LM generators with claim-level factuality feedback. We conduct data augmentation on a combination of public judgment datasets to train FenCE to (1) generate textual critiques along with scores and (2) make claim-level judgment based on diverse source documents obtained by various tools. We then present a framework that leverages FenCE to improve the factuality of LM generators by constructing training data. Specifically, we generate a set of candidate responses, leverage FenCE to revise and score each response without introducing lesser-known facts, and train the generator by preferring highly scored revised responses. Experiments show that our data augmentation methods improve the evaluator's accuracy by 2.9% on LLM-AggreFact. With FenCE, we improve Llama3-8B-chat's factuality rate by 14.45% on FActScore, outperforming state-of-the-art factuality finetuning methods by 6.96%.