Challenges in Domain-Specific Abstractive Summarization and How to Overcome them

Large Language Models work quite well with general-purpose data and many tasks in Natural Language Processing. However, they show several limitations when used for a task such as domain-specific abstractive text summarization. This paper identifies three of those limitations as research problems in the context of abstractive text summarization: 1) Quadratic complexity of transformer-based models with respect to the input text length; 2) Model Hallucination, which is a model's ability to generate factually incorrect text; and 3) Domain Shift, which happens when the distribution of the model's training and test corpus is not the same. Along with a discussion of the open research questions, this paper also provides an assessment of existing state-of-the-art techniques relevant to domain-specific text summarization to address the research gaps.

Investigating Conversational Search Behavior For Domain Exploration

Conversational search has evolved as a new information retrieval paradigm, marking a shift from traditional search systems towards interactive dialogues with intelligent search agents. This change especially affects exploratory information-seeking contexts, where conversational search systems can guide the discovery of unfamiliar domains. In these scenarios, users find it often difficult to express their information goals due to insufficient background knowledge. Conversational interfaces can provide assistance by eliciting information needs and narrowing down the search space. However, due to the complexity of information-seeking behavior, the design of conversational interfaces for retrieving information remains a great challenge. Although prior work has employed user studies to empirically ground the system design, most existing studies are limited to well-defined search tasks or known domains, thus being less exploratory in nature. Therefore, we conducted a laboratory study to investigate open-ended search behavior for navigation through unknown information landscapes. The study comprised of 26 participants who were restricted in their search to a text chat interface. Based on the collected dialogue transcripts, we applied statistical analyses and process mining techniques to uncover general information-seeking patterns across five different domains. We not only identify core dialogue acts and their interrelations that enable users to discover domain knowledge, but also derive design suggestions for conversational search systems.