Multi-domain Multilingual Sentiment Analysis in Industry: Predicting Aspect-based Opinion Quadruples

This paper explores the design of an aspect-based sentiment analysis system using large language models (LLMs) for real-world use. We focus on quadruple opinion extraction -- identifying aspect categories, sentiment polarity, targets, and opinion expressions from text data across different domains and languages. Using internal datasets, we investigate whether a single fine-tuned model can effectively handle multiple domain-specific taxonomies simultaneously. We demonstrate that a combined multi-domain model achieves performance comparable to specialized single-domain models while reducing operational complexity. We also share lessons learned for handling non-extractive predictions and evaluating various failure modes when developing LLM-based systems for structured prediction tasks.

Conversational Recommendation System using NLP and Sentiment Analysis

In today's digitally-driven world, the demand for personalized and context-aware recommendations has never been greater. Traditional recommender systems have made significant strides in this direction, but they often lack the ability to tap into the richness of conversational data. This paper represents a novel approach to recommendation systems by integrating conversational insights into the recommendation process. The Conversational Recommender System integrates cutting-edge technologies such as deep learning, leveraging machine learning algorithms like Apriori for Association Rule Mining, Convolutional Neural Networks (CNN), Recurrent Neural Networks (RNN), and Long Short-Term Memory (LTSM). Furthermore, sophisticated voice recognition technologies, including Hidden Markov Models (HMMs) and Dynamic Time Warping (DTW) algorithms, play a crucial role in accurate speech-to-text conversion, ensuring robust performance in diverse environments. The methodology incorporates a fusion of content-based and collaborative recommendation approaches, enhancing them with NLP techniques. This innovative integration ensures a more personalized and context-aware recommendation experience, particularly in marketing applications.

Emotion Recognition for Low-Resource Turkish: Fine-Tuning BERTurk on TREMO and Testing on Xenophobic Political Discourse

Social media platforms like X (formerly Twitter) play a crucial role in shaping public discourse and societal norms. This study examines the term Sessiz Istila (Silent Invasion) on Turkish social media, highlighting the rise of anti-refugee sentiment amidst the Syrian refugee influx. Using BERTurk and the TREMO dataset, we developed an advanced Emotion Recognition Model (ERM) tailored for Turkish, achieving 92.62% accuracy in categorizing emotions such as happiness, fear, anger, sadness, disgust, and surprise. By applying this model to large-scale X data, the study uncovers emotional nuances in Turkish discourse, contributing to computational social science by advancing sentiment analysis in underrepresented languages and enhancing our understanding of global digital discourse and the unique linguistic challenges of Turkish. The findings underscore the transformative potential of localized NLP tools, with our ERM model offering practical applications for real-time sentiment analysis in Turkish-language contexts. By addressing critical areas, including marketing, public relations, and crisis management, these models facilitate improved decision-making through timely and accurate sentiment tracking. This highlights the significance of advancing research that accounts for regional and linguistic nuances.

What About Emotions? Guiding Fine-Grained Emotion Extraction from Mobile App Reviews

Opinion mining plays a vital role in analysing user feedback and extracting insights from textual data. While most research focuses on sentiment polarity (e.g., positive, negative, neutral), fine-grained emotion classification in app reviews remains underexplored. This paper addresses this gap by identifying and addressing the challenges and limitations in fine-grained emotion analysis in the context of app reviews. Our study adapts Plutchik's emotion taxonomy to app reviews by developing a structured annotation framework and dataset. Through an iterative human annotation process, we define clear annotation guidelines and document key challenges in emotion classification. Additionally, we evaluate the feasibility of automating emotion annotation using large language models, assessing their cost-effectiveness and agreement with human-labelled data. Our findings reveal that while large language models significantly reduce manual effort and maintain substantial agreement with human annotators, full automation remains challenging due to the complexity of emotional interpretation. This work contributes to opinion mining by providing structured guidelines, an annotated dataset, and insights for developing automated pipelines to capture the complexity of emotions in app reviews.

Comparative sentiment analysis of public perception: Monkeypox vs. COVID-19 behavioral insights

The emergence of global health crises, such as COVID-19 and Monkeypox (mpox), has underscored the importance of understanding public sentiment to inform effective public health strategies. This study conducts a comparative sentiment analysis of public perceptions surrounding COVID-19 and mpox by leveraging extensive datasets of 147,475 and 106,638 tweets, respectively. Advanced machine learning models, including Logistic Regression, Naive Bayes, RoBERTa, DistilRoBERTa and XLNet, were applied to perform sentiment classification, with results indicating key trends in public emotion and discourse. The analysis highlights significant differences in public sentiment driven by disease characteristics, media representation, and pandemic fatigue. Through the lens of sentiment polarity and thematic trends, this study offers valuable insights into tailoring public health messaging, mitigating misinformation, and fostering trust during concurrent health crises. The findings contribute to advancing sentiment analysis applications in public health informatics, setting the groundwork for enhanced real-time monitoring and multilingual analysis in future research.

Exploring Societal Concerns and Perceptions of AI: A Thematic Analysis through the Lens of Problem-Seeking

This study introduces a novel conceptual framework distinguishing problem-seeking from problem-solving to clarify the unique features of human intelligence in contrast to AI. Problem-seeking refers to the embodied, emotionally grounded process by which humans identify and set goals, while problem-solving denotes the execution of strategies aimed at achieving such predefined objectives. The framework emphasizes that while AI excels at efficiency and optimization, it lacks the orientation derived from experiential grounding and the embodiment flexibility intrinsic to human cognition. To empirically explore this distinction, the research analyzes metadata from 157 YouTube videos discussing AI. Conducting a thematic analysis combining qualitative insights with keyword-based quantitative metrics, this mixed-methods approach uncovers recurring themes in public discourse, including privacy, job displacement, misinformation, optimism, and ethical concerns. The results reveal a dual sentiment: public fascination with AI's capabilities coexists with anxiety and skepticism about its societal implications. The discussion critiques the orthogonality thesis, which posits that intelligence is separable from goal content, and instead argues that human intelligence integrates goal-setting and goal-pursuit. It underscores the centrality of embodied cognition in human reasoning and highlights how AI's limitations come from its current reliance on computational processing. The study advocates for enhancing emotional and digital literacy to foster responsible AI engagement. It calls for reframing public discourse to recognize AI as a tool that augments -- rather than replaces -- human intelligence. By positioning problem seeking at the core of cognition and as a critical dimension of intelligence, this research offers new perspectives on ethically aligned and human-centered AI development.

Emotion-o1: Adaptive Long Reasoning for Emotion Understanding in LLMs

Emotion understanding includes basic tasks (e.g., sentiment/emotion classification) and advanced tasks (e.g., sarcasm/humor detection). Current methods rely on fixed-length CoT reasoning, failing to adapt to the varying complexity of emotions. We propose a task-adaptive reasoning framework that employs DeepSeek-R1 to generate variable-length reasoning chains for different emotion tasks. By combining fine-tuning with reinforcement learning, we design a composite reward function that balances four objectives: prediction accuracy, adaptive reasoning depth control, structural diversity in reasoning paths, and suppression of repetitive logic. This approach achieves dynamic context-sensitive inference while enabling LLMs to autonomously develop deep reasoning capabilities. Experimental results demonstrate consistent improvements in both Acc and F1 scores across four tasks: emotion, sentiment, humor, and sarcasm. Notably, peak enhancements reached 3.56% F1 (2.76% Acc) for basic tasks and 37.95% F1 (23.14% Acc) for advanced tasks. Our work bridges rigid CoT reasoning and emotional complexity through adaptive-depth analysis.

Low-Resource Language Processing: An OCR-Driven Summarization and Translation Pipeline

This paper presents an end-to-end suite for multilingual information extraction and processing from image-based documents. The system uses Optical Character Recognition (Tesseract) to extract text in languages such as English, Hindi, and Tamil, and then a pipeline involving large language model APIs (Gemini) for cross-lingual translation, abstractive summarization, and re-translation into a target language. Additional modules add sentiment analysis (TensorFlow), topic classification (Transformers), and date extraction (Regex) for better document comprehension. Made available in an accessible Gradio interface, the current research shows a real-world application of libraries, models, and APIs to close the language gap and enhance access to information in image media across different linguistic environments

LAMP: Extracting Locally Linear Decision Surfaces from LLM World Models

We introduce \textbf{LAMP} (\textbf{L}inear \textbf{A}ttribution \textbf{M}apping \textbf{P}robe), a method that shines light onto a black-box language model's decision surface and studies how reliably a model maps its stated reasons to its predictions through a locally linear model approximating the decision surface. LAMP treats the model's own self-reported explanations as a coordinate system and fits a locally linear surrogate that links those weights to the model's output. By doing so, it reveals which stated factors steer the model's decisions, and by how much. We apply LAMP to three tasks: \textit{sentiment analysis}, \textit{controversial-topic detection}, and \textit{safety-prompt auditing}. Across these tasks, LAMP reveals that many LLMs exhibit locally linear decision landscapes. In addition, these surfaces correlate with human judgments on explanation quality and, on a clinical case-file data set, aligns with expert assessments. Since LAMP operates without requiring access to model gradients, logits, or internal activations, it serves as a practical and lightweight framework for auditing proprietary language models, and enabling assessment of whether a model behaves consistently with the explanations it provides.

Token Masking Improves Transformer-Based Text Classification

While transformer-based models achieve strong performance on text classification, we explore whether masking input tokens can further enhance their effectiveness. We propose token masking regularization, a simple yet theoretically motivated method that randomly replaces input tokens with a special [MASK] token at probability p. This introduces stochastic perturbations during training, leading to implicit gradient averaging that encourages the model to capture deeper inter-token dependencies. Experiments on language identification and sentiment analysis -- across diverse models (mBERT, Qwen2.5-0.5B, TinyLlama-1.1B) -- show consistent improvements over standard regularization techniques. We identify task-specific optimal masking rates, with p = 0.1 as a strong general default. We attribute the gains to two key effects: (1) input perturbation reduces overfitting, and (2) gradient-level smoothing acts as implicit ensembling.