Know Me, Respond to Me: Benchmarking LLMs for Dynamic User Profiling and Personalized Responses at Scale

Large Language Models (LLMs) have emerged as personalized assistants for users across a wide range of tasks -- from offering writing support to delivering tailored recommendations or consultations. Over time, the interaction history between a user and an LLM can provide extensive information about an individual's traits and preferences. However, open questions remain on how well LLMs today can effectively leverage such history to (1) internalize the user's inherent traits and preferences, (2) track how the user profiling and preferences evolve over time, and (3) generate personalized responses accordingly in new scenarios. In this work, we introduce the PERSONAMEM benchmark. PERSONAMEM features curated user profiles with over 180 simulated user-LLM interaction histories, each containing up to 60 sessions of multi-turn conversations across 15 real-world tasks that require personalization. Given an in-situ user query, i.e. query issued by the user from the first-person perspective, we evaluate LLM chatbots' ability to identify the most suitable response according to the current state of the user's profile. We observe that current LLMs still struggle to recognize the dynamic evolution in users' profiles over time through direct prompting approaches. As a consequence, LLMs often fail to deliver responses that align with users' current situations and preferences, with frontier models such as GPT-4.1, o4-mini, GPT-4.5, o1, or Gemini-2.0 achieving only around 50% overall accuracy, suggesting room for improvement. We hope that PERSONAMEM, along with the user profile and conversation simulation pipeline, can facilitate future research in the development of truly user-aware chatbots. Code and data are available at github.com/bowen-upenn/PersonaMem.

A Peek into Token Bias: Large Language Models Are Not Yet Genuine Reasoners

This study introduces a hypothesis-testing framework to assess whether large language models (LLMs) possess genuine reasoning abilities or primarily depend on token bias. We go beyond evaluating LLMs on accuracy; rather, we aim to investigate their token bias in solving logical reasoning tasks. Specifically, we develop carefully controlled synthetic datasets, featuring conjunction fallacy and syllogistic problems. Our framework outlines a list of hypotheses where token biases are readily identifiable, with all null hypotheses assuming genuine reasoning capabilities of LLMs. The findings in this study suggest, with statistical guarantee, that most LLMs still struggle with logical reasoning. While they may perform well on classic problems, their success largely depends on recognizing superficial patterns with strong token bias, thereby raising concerns about their actual reasoning and generalization abilities.