Towards Understanding Counseling Conversations: Domain Knowledge and Large Language Models

Understanding the dynamics of counseling conversations is an important task, yet it is a challenging NLP problem regardless of the recent advance of Transformer-based pre-trained language models. This paper proposes a systematic approach to examine the efficacy of domain knowledge and large language models (LLMs) in better representing conversations between a crisis counselor and a help seeker. We empirically show that state-of-the-art language models such as Transformer-based models and GPT models fail to predict the conversation outcome. To provide richer context to conversations, we incorporate human-annotated domain knowledge and LLM-generated features; simple integration of domain knowledge and LLM features improves the model performance by approximately 15%. We argue that both domain knowledge and LLM-generated features can be exploited to better characterize counseling conversations when they are used as an additional context to conversations.

Learning to Reduce: Optimal Representations of Structured Data in Prompting Large Language Models

Large Language Models (LLMs) have been widely used as general-purpose AI agents showing comparable performance on many downstream tasks. However, existing work shows that it is challenging for LLMs to integrate structured data (e.g. KG, tables, DBs) into their prompts; LLMs need to either understand long text data or select the most relevant evidence prior to inference, and both approaches are not trivial. In this paper, we propose a framework, Learning to Reduce, that fine-tunes a language model to generate a reduced version of an input context, given a task description and context input. The model learns to reduce the input context using On-Policy Reinforcement Learning and aims to improve the reasoning performance of a fixed LLM. Experimental results illustrate that our model not only achieves comparable accuracies in selecting the relevant evidence from an input context, but also shows generalizability on different datasets. We further show that our model helps improve the LLM's performance on downstream tasks especially when the context is long.

Towards Explaining Subjective Ground of Individuals on Social Media

Large-scale language models have been reducing the gap between machines and humans in understanding the real world, yet understanding an individual's theory of mind and behavior from text is far from being resolved. This research proposes a neural model -- Subjective Ground Attention -- that learns subjective grounds of individuals and accounts for their judgments on situations of others posted on social media. Using simple attention modules as well as taking one's previous activities into consideration, we empirically show that our model provides human-readable explanations of an individual's subjective preference in judging social situations. We further qualitatively evaluate the explanations generated by the model and claim that our model learns an individual's subjective orientation towards abstract moral concepts

Comparative Studies of Detecting Abusive Language on Twitter

The context-dependent nature of online aggression makes annotating large collections of data extremely difficult. Previously studied datasets in abusive language detection have been insufficient in size to efficiently train deep learning models. Recently, Hate and Abusive Speech on Twitter, a dataset much greater in size and reliability, has been released. However, this dataset has not been comprehensively studied to its potential. In this paper, we conduct the first comparative study of various learning models on Hate and Abusive Speech on Twitter, and discuss the possibility of using additional features and context data for improvements. Experimental results show that bidirectional GRU networks trained on word-level features, with Latent Topic Clustering modules, is the most accurate model scoring 0.805 F1.