Keyphrase Generative Representation of Youth Crisis Conversations Beyond Static Taxonomies

Crisis Responders (CRs) rapidly assess thousands of youth SMS conversations each year to identify mental health concerns and guide support. Yet youth distress is increasingly expressed through evolving and context-specific language that often does not fit fixed-label taxonomies. This work analyzed 703,975 de-identified Kids Help Phone conversations (2018-2023) and expanded KHP's 19-label issue taxonomy into a 39-label hierarchical schema. We then introduce Keyphrase Generative Representation (KGR), a constrained LLM generating concise, conversation-specific keyphrases, evaluated across 129 conversations and 387 expert annotations. The expanded taxonomy achieved expert consensus reliability, with an accuracy of 0.96, and expert review found that 81% of keyphrases accurately reflected content and 74% improved clarity. KGR surfaced identity-linked themes absent from the fixed taxonomy, including immigration problems and caregiver burden, and supported a topic-retrieval workflow that increased accuracy from 0.25 to 0.70 (+0.45) over the manual analyst process. KGR marks a shift toward hybrid, interpretable generative representations that extend crisis response beyond static taxonomies to surface emerging and culturally grounded patterns of youth distress.

Collaboration or Corporate Capture? Quantifying NLP's Reliance on Industry Artifacts and Contributions

The advent of transformers, higher computational budgets, and big data has engendered remarkable progress in Natural Language Processing (NLP). Impressive performance of industry pre-trained models has garnered public attention in recent years and made news headlines. That these are industry models is noteworthy. Rarely, if ever, are academic institutes producing exciting new NLP models. Using these models is critical for competing on NLP benchmarks and correspondingly to stay relevant in NLP research. We surveyed 100 papers published at EMNLP 2022 to determine whether this phenomenon constitutes a reliance on industry for NLP publications. We find that there is indeed a substantial reliance. Citations of industry artifacts and contributions across categories is at least three times greater than industry publication rates per year. Quantifying this reliance does not settle how we ought to interpret the results. We discuss two possible perspectives in our discussion: 1) Is collaboration with industry still collaboration in the absence of an alternative? Or 2) has free NLP inquiry been captured by the motivations and research direction of private corporations?

Prefix Propagation: Parameter-Efficient Tuning for Long Sequences

Parameter-efficient tuning aims to mitigate the large memory requirements of adapting pretrained language models for downstream tasks. For example, one popular method, prefix-tuning, prepends trainable tokens to sequences while freezing the rest of the model's parameters. Although such models attain comparable performance with fine-tuning when applied to sequences with short to moderate lengths, we show their inferior performance when modelling long sequences. To bridge this gap, we propose prefix-propagation, a simple but effective approach that conditions prefixes on previous hidden states. We empirically demonstrate that prefix-propagation outperforms prefix-tuning across long-document tasks, while using 50% fewer parameters. To further investigate the proposed architecture, we also show its advantage in calibration, and perform additional study on its relationship with kernel attention. To the best of our knowledge, this work is the first to focus on parameter-efficient learning for long-sequence language tasks.

Learning Better Intent Representations for Financial Open Intent Classification

With the recent surge of NLP technologies in the financial domain, banks and other financial entities have adopted virtual agents (VA) to assist customers. A challenging problem for VAs in this domain is determining a user's reason or intent for contacting the VA, especially when the intent was unseen or open during the VA's training. One method for handling open intents is adaptive decision boundary (ADB) post-processing, which learns tight decision boundaries from intent representations to separate known and open intents. We propose incorporating two methods for supervised pre-training of intent representations: prefix-tuning and fine-tuning just the last layer of a large language model (LLM). With this proposal, our accuracy is 1.63% - 2.07% higher than the prior state-of-the-art ADB method for open intent classification on the banking77 benchmark amongst others. Notably, we only supplement the original ADB model with 0.1% additional trainable parameters. Ablation studies also determine that our method yields better results than full fine-tuning the entire model. We hypothesize that our findings could stimulate a new optimal method of downstream tuning that combines parameter efficient tuning modules with fine-tuning a subset of the base model's layers.