Multi-Objective Recommendation via Multivariate Policy Learning

Real-world recommender systems often need to balance multiple objectives when deciding which recommendations to present to users. These include behavioural signals (e.g. clicks, shares, dwell time), as well as broader objectives (e.g. diversity, fairness). Scalarisation methods are commonly used to handle this balancing task, where a weighted average of per-objective reward signals determines the final score used for ranking. Naturally, how these weights are computed exactly, is key to success for any online platform. We frame this as a decision-making task, where the scalarisation weights are actions taken to maximise an overall North Star reward (e.g. long-term user retention or growth). We extend existing policy learning methods to the continuous multivariate action domain, proposing to maximise a pessimistic lower bound on the North Star reward that the learnt policy will yield. Typical lower bounds based on normal approximations suffer from insufficient coverage, and we propose an efficient and effective policy-dependent correction for this. We provide guidance to design stochastic data collection policies, as well as highly sensitive reward signals. Empirical observations from simulations, offline and online experiments highlight the efficacy of our deployed approach.

On Gradient Boosted Decision Trees and Neural Rankers: A Case-Study on Short-Video Recommendations at ShareChat

Practitioners who wish to build real-world applications that rely on ranking models, need to decide which modelling paradigm to follow. This is not an easy choice to make, as the research literature on this topic has been shifting in recent years. In particular, whilst Gradient Boosted Decision Trees (GBDTs) have reigned supreme for more than a decade, the flexibility of neural networks has allowed them to catch up, and recent works report accuracy metrics that are on par. Nevertheless, practical systems require considerations beyond mere accuracy metrics to decide on a modelling approach. This work describes our experiences in balancing some of the trade-offs that arise, presenting a case study on a short-video recommendation application. We highlight (1) neural networks' ability to handle large training data size, user- and item-embeddings allows for more accurate models than GBDTs in this setting, and (2) because GBDTs are less reliant on specialised hardware, they can provide an equally accurate model at a lower cost. We believe these findings are of relevance to researchers in both academia and industry, and hope they can inspire practitioners who need to make similar modelling choices in the future.

Should I send this notification? Optimizing push notifications decision making by modeling the future

Most recommender systems are myopic, that is they optimize based on the immediate response of the user. This may be misaligned with the true objective, such as creating long term user satisfaction. In this work we focus on mobile push notifications, where the long term effects of recommender system decisions can be particularly strong. For example, sending too many or irrelevant notifications may annoy a user and cause them to disable notifications. However, a myopic system will always choose to send a notification since negative effects occur in the future. This is typically mitigated using heuristics. However, heuristics can be hard to reason about or improve, require retuning each time the system is changed, and may be suboptimal. To counter these drawbacks, there is significant interest in recommender systems that optimize directly for long-term value (LTV). Here, we describe a method for maximising LTV by using model-based reinforcement learning (RL) to make decisions about whether to send push notifications. We model the effects of sending a notification on the user's future behavior. Much of the prior work applying RL to maximise LTV in recommender systems has focused on session-based optimization, while the time horizon for notification decision making in this work extends over several days. We test this approach in an A/B test on a major social network. We show that by optimizing decisions about push notifications we are able to send less notifications and obtain a higher open rate than the baseline system, while generating the same level of user engagement on the platform as the existing, heuristic-based, system.

Learning to Rank For Push Notifications Using Pairwise Expected Regret

Listwise ranking losses have been widely studied in recommender systems. However, new paradigms of content consumption present new challenges for ranking methods. In this work we contribute an analysis of learning to rank for personalized mobile push notifications and discuss the unique challenges this presents compared to traditional ranking problems. To address these challenges, we introduce a novel ranking loss based on weighting the pairwise loss between candidates by the expected regret incurred for misordering the pair. We demonstrate that the proposed method can outperform prior methods both in a simulated environment and in a production experiment on a major social network.

Deep Bayesian Bandits: Exploring in Online Personalized Recommendations

Recommender systems trained in a continuous learning fashion are plagued by the feedback loop problem, also known as algorithmic bias. This causes a newly trained model to act greedily and favor items that have already been engaged by users. This behavior is particularly harmful in personalised ads recommendations, as it can also cause new campaigns to remain unexplored. Exploration aims to address this limitation by providing new information about the environment, which encompasses user preference, and can lead to higher long-term reward. In this work, we formulate a display advertising recommender as a contextual bandit and implement exploration techniques that require sampling from the posterior distribution of click-through-rates in a computationally tractable manner. Traditional large-scale deep learning models do not provide uncertainty estimates by default. We approximate these uncertainty measurements of the predictions by employing a bootstrapped model with multiple heads and dropout units. We benchmark a number of different models in an offline simulation environment using a publicly available dataset of user-ads engagements. We test our proposed deep Bayesian bandits algorithm in the offline simulation and online AB setting with large-scale production traffic, where we demonstrate a positive gain of our exploration model.

Model Size Reduction Using Frequency Based Double Hashing for Recommender Systems

Deep Neural Networks (DNNs) with sparse input features have been widely used in recommender systems in industry. These models have large memory requirements and need a huge amount of training data. The large model size usually entails a cost, in the range of millions of dollars, for storage and communication with the inference services. In this paper, we propose a hybrid hashing method to combine frequency hashing and double hashing techniques for model size reduction, without compromising performance. We evaluate the proposed models on two product surfaces. In both cases, experiment results demonstrated that we can reduce the model size by around 90 % while keeping the performance on par with the original baselines.

Privacy-Preserving Recommender Systems Challenge on Twitter's Home Timeline

Recommender systems constitute the core engine of most social network platforms nowadays, aiming to maximize user satisfaction along with other key business objectives. Twitter is no exception. Despite the fact that Twitter data has been extensively used to understand socioeconomic and political phenomena and user behaviour, the implicit feedback provided by users on Tweets through their engagements on the Home Timeline has only been explored to a limited extent. At the same time, there is a lack of large-scale public social network datasets that would enable the scientific community to both benchmark and build more powerful and comprehensive models that tailor content to user interests. By releasing an original dataset of 160 million Tweets along with engagement information, Twitter aims to address exactly that. During this release, special attention is drawn on maintaining compliance with existing privacy laws. Apart from user privacy, this paper touches on the key challenges faced by researchers and professionals striving to predict user engagements. It further describes the key aspects of the RecSys 2020 Challenge that was organized by ACM RecSys in partnership with Twitter using this dataset.

Addressing Delayed Feedback for Continuous Training with Neural Networks in CTR prediction

One of the challenges in display advertising is that the distribution of features and click through rate (CTR) can exhibit large shifts over time due to seasonality, changes to ad campaigns and other factors. The predominant strategy to keep up with these shifts is to train predictive models continuously, on fresh data, in order to prevent them from becoming stale. However, in many ad systems positive labels are only observed after a possibly long and random delay. These delayed labels pose a challenge to data freshness in continuous training: fresh data may not have complete label information at the time they are ingested by the training algorithm. Naive strategies which consider any data point a negative example until a positive label becomes available tend to underestimate CTR, resulting in inferior user experience and suboptimal performance for advertisers. The focus of this paper is to identify the best combination of loss functions and models that enable large-scale learning from a continuous stream of data in the presence of delayed labels. In this work, we compare 5 different loss functions, 3 of them applied to this problem for the first time. We benchmark their performance in offline settings on both public and proprietary datasets in conjunction with shallow and deep model architectures. We also discuss the engineering cost associated with implementing each loss function in a production environment. Finally, we carried out online experiments with the top performing methods, in order to validate their performance in a continuous training scheme. While training on 668 million in-house data points offline, our proposed methods outperform previous state-of-the-art by 3% relative cross entropy (RCE). During online experiments, we observed 55% gain in revenue per thousand requests (RPMq) against naive log loss.

Smile, be Happy :) Emoji Embedding for Visual Sentiment Analysis

Due to the lack of large-scale datasets, the prevailing approach in visual sentiment analysis is to leverage models trained for object classification in large datasets like ImageNet. However, objects are sentiment neutral which hinders the expected gain of transfer learning for such tasks. In this work, we propose to overcome this problem by learning a novel sentiment-aligned image embedding that is better suited for subsequent visual sentiment analysis. Our embedding leverages the intricate relation between emojis and images in large-scale and readily available data from social media. Emojis are language-agnostic, consistent, and carry a clear sentiment signal which make them an excellent proxy to learn a sentiment aligned embedding. Hence, we construct a novel dataset of $4$ million images collected from Twitter with their associated emojis. We train a deep neural model for image embedding using emoji prediction task as a proxy. Our evaluation demonstrates that the proposed embedding outperforms the popular object-based counterpart consistently across several sentiment analysis benchmarks. Furthermore, without bell and whistles, our compact, effective and simple embedding outperforms the more elaborate and customized state-of-the-art deep models on these public benchmarks. Additionally, we introduce a novel emoji representation based on their visual emotional response which support a deeper understanding of the emoji modality and their usage on social media.

Frame Interpolation with Multi-Scale Deep Loss Functions and Generative Adversarial Networks

Frame interpolation attempts to synthesise intermediate frames given one or more consecutive video frames. In recent years, deep learning approaches, and in particular convolutional neural networks, have succeeded at tackling low- and high-level computer vision problems including frame interpolation. There are two main pursuits in this line of research, namely algorithm efficiency and reconstruction quality. In this paper, we present a multi-scale generative adversarial network for frame interpolation (FIGAN). To maximise the efficiency of our network, we propose a novel multi-scale residual estimation module where the predicted flow and synthesised frame are constructed in a coarse-to-fine fashion. To improve the quality of synthesised intermediate video frames, our network is jointly supervised at different levels with a perceptual loss function that consists of an adversarial and two content losses. We evaluate the proposed approach using a collection of 60fps videos from YouTube-8m. Our results improve the state-of-the-art accuracy and efficiency, and a subjective visual quality comparable to the best performing interpolation method.