DisCGen: A Framework for Discourse-Informed Counterspeech Generation

Counterspeech can be an effective method for battling hateful content on social media. Automated counterspeech generation can aid in this process. Generated counterspeech, however, can be viable only when grounded in the context of topic, audience and sensitivity as these factors influence both the efficacy and appropriateness. In this work, we propose a novel framework based on theories of discourse to study the inferential links that connect counter speeches to the hateful comment. Within this framework, we propose: i) a taxonomy of counterspeech derived from discourse frameworks, and ii) discourse-informed prompting strategies for generating contextually-grounded counterspeech. To construct and validate this framework, we present a process for collecting an in-the-wild dataset of counterspeech from Reddit. Using this process, we manually annotate a dataset of 3.9k Reddit comment pairs for the presence of hatespeech and counterspeech. The positive pairs are annotated for 10 classes in our proposed taxonomy. We annotate these pairs with paraphrased counterparts to remove offensiveness and first-person references. We show that by using our dataset and framework, large language models can generate contextually-grounded counterspeech informed by theories of discourse. According to our human evaluation, our approaches can act as a safeguard against critical failures of discourse-agnostic models.

MedNgage: A Dataset for Understanding Engagement in Patient-Nurse Conversations

Patients who effectively manage their symptoms often demonstrate higher levels of engagement in conversations and interventions with healthcare practitioners. This engagement is multifaceted, encompassing cognitive and socio-affective dimensions. Consequently, it is crucial for AI systems to understand the engagement in natural conversations between patients and practitioners to better contribute toward patient care. In this paper, we present a novel dataset (MedNgage), which consists of patient-nurse conversations about cancer symptom management. We manually annotate the dataset with a novel framework of categories of patient engagement from two different angles, namely: i) socio-affective engagement (3.1K spans), and ii) cognitive engagement (1.8K spans). Through statistical analysis of the data that is annotated using our framework, we show a positive correlation between patient symptom management outcomes and their engagement in conversations. Additionally, we demonstrate that pre-trained transformer models fine-tuned on our dataset can reliably predict engagement categories in patient-nurse conversations. Lastly, we use LIME (Ribeiro et al., 2016) to analyze the underlying challenges of the tasks that state-of-the-art transformer models encounter. The de-identified data is available for research purposes upon request.

D-CALM: A Dynamic Clustering-based Active Learning Approach for Mitigating Bias

Despite recent advancements, NLP models continue to be vulnerable to bias. This bias often originates from the uneven distribution of real-world data and can propagate through the annotation process. Escalated integration of these models in our lives calls for methods to mitigate bias without overbearing annotation costs. While active learning (AL) has shown promise in training models with a small amount of annotated data, AL's reliance on the model's behavior for selective sampling can lead to an accumulation of unwanted bias rather than bias mitigation. However, infusing clustering with AL can overcome the bias issue of both AL and traditional annotation methods while exploiting AL's annotation efficiency. In this paper, we propose a novel adaptive clustering-based active learning algorithm, D-CALM, that dynamically adjusts clustering and annotation efforts in response to an estimated classifier error-rate. Experiments on eight datasets for a diverse set of text classification tasks, including emotion, hatespeech, dialog act, and book type detection, demonstrate that our proposed algorithm significantly outperforms baseline AL approaches with both pretrained transformers and traditional Support Vector Machines. D-CALM showcases robustness against different measures of information gain and, as evident from our analysis of label and error distribution, can significantly reduce unwanted model bias.

Multilingual Content Moderation: A Case Study on Reddit

Content moderation is the process of flagging content based on pre-defined platform rules. There has been a growing need for AI moderators to safeguard users as well as protect the mental health of human moderators from traumatic content. While prior works have focused on identifying hateful/offensive language, they are not adequate for meeting the challenges of content moderation since 1) moderation decisions are based on violation of rules, which subsumes detection of offensive speech, and 2) such rules often differ across communities which entails an adaptive solution. We propose to study the challenges of content moderation by introducing a multilingual dataset of 1.8 Million Reddit comments spanning 56 subreddits in English, German, Spanish and French. We perform extensive experimental analysis to highlight the underlying challenges and suggest related research problems such as cross-lingual transfer, learning under label noise (human biases), transfer of moderation models, and predicting the violated rule. Our dataset and analysis can help better prepare for the challenges and opportunities of auto moderation.

APPDIA: A Discourse-aware Transformer-based Style Transfer Model for Offensive Social Media Conversations

Using style-transfer models to reduce offensiveness of social media comments can help foster a more inclusive environment. However, there are no sizable datasets that contain offensive texts and their inoffensive counterparts, and fine-tuning pretrained models with limited labeled data can lead to the loss of original meaning in the style-transferred text. To address this issue, we provide two major contributions. First, we release the first publicly-available, parallel corpus of offensive Reddit comments and their style-transferred counterparts annotated by expert sociolinguists. Then, we introduce the first discourse-aware style-transfer models that can effectively reduce offensiveness in Reddit text while preserving the meaning of the original text. These models are the first to examine inferential links between the comment and the text it is replying to when transferring the style of offensive Reddit text. We propose two different methods of integrating discourse relations with pretrained transformer models and evaluate them on our dataset of offensive comments from Reddit and their inoffensive counterparts. Improvements over the baseline with respect to both automatic metrics and human evaluation indicate that our discourse-aware models are better at preserving meaning in style-transferred text when compared to the state-of-the-art discourse-agnostic models.

Modeling Intensification for Sign Language Generation: A Computational Approach

End-to-end sign language generation models do not accurately represent the prosody in sign language. A lack of temporal and spatial variations leads to poor-quality generated presentations that confuse human interpreters. In this paper, we aim to improve the prosody in generated sign languages by modeling intensification in a data-driven manner. We present different strategies grounded in linguistics of sign language that inform how intensity modifiers can be represented in gloss annotations. To employ our strategies, we first annotate a subset of the benchmark PHOENIX-14T, a German Sign Language dataset, with different levels of intensification. We then use a supervised intensity tagger to extend the annotated dataset and obtain labels for the remaining portion of it. This enhanced dataset is then used to train state-of-the-art transformer models for sign language generation. We find that our efforts in intensification modeling yield better results when evaluated with automatic metrics. Human evaluation also indicates a higher preference of the videos generated using our model.

Emojis as Anchors to Detect Arabic Offensive Language and Hate Speech

We introduce a generic, language-independent method to collect a large percentage of offensive and hate tweets regardless of their topics or genres. We harness the extralinguistic information embedded in the emojis to collect a large number of offensive tweets. We apply the proposed method on Arabic tweets and compare it with English tweets -- analyzing some cultural differences. We observed a constant usage of these emojis to represent offensiveness in throughout different timelines in Twitter. We manually annotate and publicly release the largest Arabic dataset for offensive, fine-grained hate speech, vulgar and violence content. Furthermore, we benchmark the dataset for detecting offense and hate speech using different transformer architectures and performed in-depth linguistic analysis. We evaluate our models on external datasets -- a Twitter dataset collected using a completely different method, and a multi-platform dataset containing comments from Twitter, YouTube and Facebook, for assessing generalization capability. Competitive results on these datasets suggest that the data collected using our method captures universal characteristics of offensive language. Our findings also highlight the common words used in offensive communications; common targets for hate speech; specific patterns in violence tweets and pinpoints common classification errors due to the need to understand the context, consider culture and background and the presence of sarcasm among others.

ArCovidVac: Analyzing Arabic Tweets About COVID-19 Vaccination

The emergence of the COVID-19 pandemic and the first global infodemic have changed our lives in many different ways. We relied on social media to get the latest information about the COVID-19 pandemic and at the same time to disseminate information. The content in social media consisted not only health related advises, plans, and informative news from policy makers, but also contains conspiracies and rumors. It became important to identify such information as soon as they are posted to make actionable decisions (e.g., debunking rumors, or taking certain measures for traveling). To address this challenge, we develop and publicly release the first largest manually annotated Arabic tweet dataset, ArCovidVac, for the COVID-19 vaccination campaign, covering many countries in the Arab region. The dataset is enriched with different layers of annotation, including, (i) Informativeness (more vs. less importance of the tweets); (ii) fine-grained tweet content types (e.g., advice, rumors, restriction, authenticate news/information); and (iii) stance towards vaccination (pro-vaccination, neutral, anti-vaccination). Further, we performed in-depth analysis of the data, exploring the popularity of different vaccines, trending hashtags, topics and presence of offensiveness in the tweets. We studied the data for individual types of tweets and temporal changes in stance towards vaccine. We benchmarked the ArCovidVac dataset using transformer architectures for informativeness, content types, and stance detection.

Cross-lingual Emotion Detection

Emotion detection is of great importance for understanding humans. Constructing annotated datasets to train automated models can be expensive. We explore the efficacy of cross-lingual approaches that would use data from a source language to build models for emotion detection in a target language. We compare three approaches, namely: i) using inherently multilingual models; ii) translating training data into the target language; and iii) using an automatically tagged parallel corpus. In our study, we consider English as the source language with Arabic and Spanish as target languages. We study the effectiveness of different classification models such as BERT and SVMs trained with different features. Our BERT-based monolingual models that are trained on target language data surpass state-of-the-art (SOTA) by 4% and 5% absolute Jaccard score for Arabic and Spanish respectively. Next, we show that using cross-lingual approaches with English data alone, we can achieve more than 90% and 80% relative effectiveness of the Arabic and Spanish BERT models respectively. Lastly, we use LIME to interpret the differences between models.

Pre-Training BERT on Arabic Tweets: Practical Considerations

Pretraining Bidirectional Encoder Representations from Transformers (BERT) for downstream NLP tasks is a non-trival task. We pretrained 5 BERT models that differ in the size of their training sets, mixture of formal and informal Arabic, and linguistic preprocessing. All are intended to support Arabic dialects and social media. The experiments highlight the centrality of data diversity and the efficacy of linguistically aware segmentation. They also highlight that more data or more training step do not necessitate better models. Our new models achieve new state-of-the-art results on several downstream tasks. The resulting models are released to the community under the name QARiB.