VIGIL: Towards Edge-Extended Agentic AI for Enterprise IT Support

Enterprise IT support is constrained by heterogeneous devices, evolving policies, and long-tail failure modes that are difficult to resolve centrally. We present VIGIL, an edge-extended agentic AI system that deploys desktop-resident agents to perform situated diagnosis, retrieval over enterprise knowledge, and policy-governed remediation directly on user devices with explicit consent and end-to-end observability. In a 10-week pilot of VIGIL's operational loop on 100 resource-constrained endpoints, VIGIL reduces interaction rounds by 39%, achieves at least 4 times faster diagnosis, and supports self-service resolution in 82% of matched cases. Users report excellent usability, high trust, and low cognitive workload across four validated instruments, with qualitative feedback highlighting transparency as critical for trust. Notably, users rated the system higher when no historical matches were available, suggesting on-device diagnosis provides value independent of knowledge base coverage. This pilot establishes safety and observability foundations for fleet-wide continuous improvement.

Learning Combinatorial Optimization on Graphs: A Survey with Applications to Networking

Existing approaches to solving combinatorial optimization problems on graphs suffer from the need to engineer each problem algorithmically, with practical problems recurring in many instances. The practical side of theoretical computer science, such as computational complexity then needs to be addressed. Relevant developments in machine learning research on graphs is surveyed, for this purpose. We organize and compare the structures involved with learning to solve combinatorial optimization problems, with a special eye on the telecommunications domain and its continuous development of live and research networks.