Do We Know What LLMs Don't Know? A Study of Consistency in Knowledge Probing

The reliability of large language models (LLMs) is greatly compromised by their tendency to hallucinate, underscoring the need for precise identification of knowledge gaps within LLMs. Various methods for probing such gaps exist, ranging from calibration-based to prompting-based methods. To evaluate these probing methods, in this paper, we propose a new process based on using input variations and quantitative metrics. Through this, we expose two dimensions of inconsistency in knowledge gap probing. (1) Intra-method inconsistency: Minimal non-semantic perturbations in prompts lead to considerable variance in detected knowledge gaps within the same probing method; e.g., the simple variation of shuffling answer options can decrease agreement to around 40%. (2) Cross-method inconsistency: Probing methods contradict each other on whether a model knows the answer. Methods are highly inconsistent -- with decision consistency across methods being as low as 7% -- even though the model, dataset, and prompt are all the same. These findings challenge existing probing methods and highlight the urgent need for perturbation-robust probing frameworks.

MAKIEval: A Multilingual Automatic WiKidata-based Framework for Cultural Awareness Evaluation for LLMs

Large language models (LLMs) are used globally across many languages, but their English-centric pretraining raises concerns about cross-lingual disparities for cultural awareness, often resulting in biased outputs. However, comprehensive multilingual evaluation remains challenging due to limited benchmarks and questionable translation quality. To better assess these disparities, we introduce MAKIEval, an automatic multilingual framework for evaluating cultural awareness in LLMs across languages, regions, and topics. MAKIEval evaluates open-ended text generation, capturing how models express culturally grounded knowledge in natural language. Leveraging Wikidata's multilingual structure as a cross-lingual anchor, it automatically identifies cultural entities in model outputs and links them to structured knowledge, enabling scalable, language-agnostic evaluation without manual annotation or translation. We then introduce four metrics that capture complementary dimensions of cultural awareness: granularity, diversity, cultural specificity, and consensus across languages. We assess 7 LLMs developed from different parts of the world, encompassing both open-source and proprietary systems, across 13 languages, 19 countries and regions, and 6 culturally salient topics (e.g., food, clothing). Notably, we find that models tend to exhibit stronger cultural awareness in English, suggesting that English prompts more effectively activate culturally grounded knowledge. We publicly release our code and data.

What's the Difference? Supporting Users in Identifying the Effects of Prompt and Model Changes Through Token Patterns

Prompt engineering for large language models is challenging, as even small prompt perturbations or model changes can significantly impact the generated output texts. Existing evaluation methods, either automated metrics or human evaluation, have limitations, such as providing limited insights or being labor-intensive. We propose Spotlight, a new approach that combines both automation and human analysis. Based on data mining techniques, we automatically distinguish between random (decoding) variations and systematic differences in language model outputs. This process provides token patterns that describe the systematic differences and guide the user in manually analyzing the effects of their prompt and model changes efficiently. We create three benchmarks to quantitatively test the reliability of token pattern extraction methods and demonstrate that our approach provides new insights into established prompt data. From a human-centric perspective, through demonstration studies and a user study, we show that our token pattern approach helps users understand the systematic differences of language model outputs, and we are able to discover relevant differences caused by prompt and model changes (e.g. related to gender or culture), thus supporting the prompt engineering process and human-centric model behavior research.

SYNTHEVAL: Hybrid Behavioral Testing of NLP Models with Synthetic CheckLists

Traditional benchmarking in NLP typically involves using static held-out test sets. However, this approach often results in an overestimation of performance and lacks the ability to offer comprehensive, interpretable, and dynamic assessments of NLP models. Recently, works like DynaBench (Kiela et al., 2021) and CheckList (Ribeiro et al., 2020) have addressed these limitations through behavioral testing of NLP models with test types generated by a multistep human-annotated pipeline. Unfortunately, manually creating a variety of test types requires much human labor, often at prohibitive cost. In this work, we propose SYNTHEVAL, a hybrid behavioral testing framework that leverages large language models (LLMs) to generate a wide range of test types for a comprehensive evaluation of NLP models. SYNTHEVAL first generates sentences via LLMs using controlled generation, and then identifies challenging examples by comparing the predictions made by LLMs with task-specific NLP models. In the last stage, human experts investigate the challenging examples, manually design templates, and identify the types of failures the taskspecific models consistently exhibit. We apply SYNTHEVAL to two classification tasks, sentiment analysis and toxic language detection, and show that our framework is effective in identifying weaknesses of strong models on these tasks. We share our code in https://github.com/Loreley99/SynthEval_CheckList.