Quality Over Clicks: Intrinsic Quality-Driven Iterative Reinforcement Learning for Cold-Start E-Commerce Query Suggestion

Existing dialogue systems rely on Query Suggestion (QS) to enhance user engagement. Recent efforts typically employ large language models with Click-Through Rate (CTR) model, yet fail in cold-start scenarios due to their heavy reliance on abundant online click data for effective CTR model training. To bridge this gap, we propose Cold-EQS, an iterative reinforcement learning framework for Cold-Start E-commerce Query Suggestion (EQS). Specifically, we leverage answerability, factuality, and information gain as reward to continuously optimize the quality of suggested queries. To continuously optimize our QS model, we estimate uncertainty for grouped candidate suggested queries to select hard and ambiguous samples from online user queries lacking click signals. In addition, we provide an EQS-Benchmark comprising 16,949 online user queries for offline training and evaluation. Extensive offline and online experiments consistently demonstrate a strong positive correlation between online and offline effectiveness. Both offline and online experimental results demonstrate the superiority of our Cold-EQS, achieving a significant +6.81% improvement in online chatUV.

Shopping Companion: A Memory-Augmented LLM Agent for Real-World E-Commerce Tasks

In e-commerce, LLM agents show promise for shopping tasks such as recommendations, budgeting, and bundle deals, where accurately capturing user preferences from long-term conversations is critical. However, two challenges hinder realizing this potential: (1) the absence of benchmarks for evaluating long-term preference-aware shopping tasks, and (2) the lack of end-to-end optimization due to existing designs that treat preference identification and shopping assistance as separate components. In this paper, we introduce a novel benchmark with a long-term memory setup, spanning two shopping tasks over 1.2 million real-world products, and propose Shopping Companion, a unified framework that jointly tackles memory retrieval and shopping assistance while supporting user intervention. To train such capabilities, we develop a dual-reward reinforcement learning strategy with tool-wise rewards to handle the sparse and discontinuous rewards inherent in multi-turn interactions. Experimental results demonstrate that even state-of-the-art models (such as GPT-5) achieve success rates under 70% on our benchmark, highlighting the significant challenges in this domain. Notably, our lightweight LLM, trained with Shopping Companion, consistently outperforms strong baselines, achieving better preference capture and task performance, which validates the effectiveness of our unified design.

ProductResearch: Training E-Commerce Deep Research Agents via Multi-Agent Synthetic Trajectory Distillation

Large Language Model (LLM)-based agents show promise for e-commerce conversational shopping, yet existing implementations lack the interaction depth and contextual breadth required for complex product research. Meanwhile, the Deep Research paradigm, despite advancing information synthesis in web search, suffers from domain gaps when transferred to e-commerce. We propose ProductResearch, a multi-agent framework that synthesizes high-fidelity, long-horizon tool-use trajectories for training robust e-commerce shopping agents. The framework employs a User Agent to infer nuanced shopping intents from behavioral histories, and a Supervisor Agent that orchestrates iterative collaboration with a Research Agent to generate synthetic trajectories culminating in comprehensive, insightful product research reports. These trajectories are rigorously filtered and distilled through a reflective internalization process that consolidates multi-agent supervisory interactions into coherent single-role training examples, enabling effective fine-tuning of LLM agents for complex shopping inquiries. Extensive experiments show that a compact MoE model fine-tuned on our synthetic data achieves substantial improvements over its base model in response comprehensiveness, research depth, and user-perceived utility, approaching the performance of frontier proprietary deep research systems and establishing multi-agent synthetic trajectory training as an effective and scalable paradigm for enhancing LLM-based shopping assistance.