ReacTOD: Bounded Neuro-Symbolic Agentic NLU for Zero-Shot Dialogue State Tracking

Task-oriented dialogue systems -- handling transactions, reservations, and service requests -- require predictable behavior, yet the moderately-sized LLMs needed for practical latency are prone to hallucination and format errors that cascade into incorrect actions (e.g., a hotel booked for the wrong date). We propose ReacTOD, a bounded neuro-symbolic architecture that reformulates NLU as discrete tool calls within a self-correcting ReAct loop governed by deterministic validation. A bounded ReAct loop enables iterative self-correction, improving accuracy by up to 9.3 percentage points over single-pass inference on MultiWOZ. A symbolic validator enforces action compliance, schema conformance, and coreference consistency on every dialogue state update, achieving a 93.1% self-correction rate on intercepted errors and producing structured execution traces. Incremental state prediction and on-demand history retrieval keep prompts compact, empirically improving instruction adherence in parameter-constrained models. On MultiWOZ 2.1, ReacTOD achieves a new zero-shot state-of-the-art: gpt-oss-20B reaches 52.71% joint goal accuracy, surpassing the previous best by 14 percentage points, while Qwen3-8B achieves 47.34% with only 8B parameters. On the Schema-Guided Dialogue (SGD) benchmark, ReacTOD with Claude-Opus-4.6 achieves 80.68% JGA under fully end-to-end evaluation with predicted domains, and Qwen3-32B reaches 64.09% -- demonstrating cross-benchmark generalization without task-specific training data.

Schema-Guided Culture-Aware Complex Event Simulation with Multi-Agent Role-Play

Complex news events, such as natural disasters and socio-political conflicts, require swift responses from the government and society. Relying on historical events to project the future is insufficient as such events are sparse and do not cover all possible conditions and nuanced situations. Simulation of these complex events can help better prepare and reduce the negative impact. We develop a controllable complex news event simulator guided by both the event schema representing domain knowledge about the scenario and user-provided assumptions representing case-specific conditions. As event dynamics depend on the fine-grained social and cultural context, we further introduce a geo-diverse commonsense and cultural norm-aware knowledge enhancement component. To enhance the coherence of the simulation, apart from the global timeline of events, we take an agent-based approach to simulate the individual character states, plans, and actions. By incorporating the schema and cultural norms, our generated simulations achieve much higher coherence and appropriateness and are received favorably by participants from a humanitarian assistance organization.