DF-RAG: Query-Aware Diversity for Retrieval-Augmented Generation

Retrieval-augmented generation (RAG) is a common technique for grounding language model outputs in domain-specific information. However, RAG is often challenged by reasoning-intensive question-answering (QA), since common retrieval methods like cosine similarity maximize relevance at the cost of introducing redundant content, which can reduce information recall. To address this, we introduce Diversity-Focused Retrieval-Augmented Generation (DF-RAG), which systematically incorporates diversity into the retrieval step to improve performance on complex, reasoning-intensive QA benchmarks. DF-RAG builds upon the Maximal Marginal Relevance framework to select information chunks that are both relevant to the query and maximally dissimilar from each other. A key innovation of DF-RAG is its ability to optimize the level of diversity for each query dynamically at test time without requiring any additional fine-tuning or prior information. We show that DF-RAG improves F1 performance on reasoning-intensive QA benchmarks by 4-10 percent over vanilla RAG using cosine similarity and also outperforms other established baselines. Furthermore, we estimate an Oracle ceiling of up to 18 percent absolute F1 gains over vanilla RAG, of which DF-RAG captures up to 91.3 percent.

Lessons from the Field: An Adaptable Lifecycle Approach to Applied Dialogue Summarization

Summarization of multi-party dialogues is a critical capability in industry, enhancing knowledge transfer and operational effectiveness across many domains. However, automatically generating high-quality summaries is challenging, as the ideal summary must satisfy a set of complex, multi-faceted requirements. While summarization has received immense attention in research, prior work has primarily utilized static datasets and benchmarks, a condition rare in practical scenarios where requirements inevitably evolve. In this work, we present an industry case study on developing an agentic system to summarize multi-party interactions. We share practical insights spanning the full development lifecycle to guide practitioners in building reliable, adaptable summarization systems, as well as to inform future research, covering: 1) robust methods for evaluation despite evolving requirements and task subjectivity, 2) component-wise optimization enabled by the task decomposition inherent in an agentic architecture, 3) the impact of upstream data bottlenecks, and 4) the realities of vendor lock-in due to the poor transferability of LLM prompts.