Abstract:As autonomous agents tackle increasingly complex multi-step, multi-agent tasks, their execution trajectories have scaled beyond the constraints of even the largest context windows. Current methods for effectively diagnosing agent failures load the full trajectory into an LLM's context window, which suffers from attention dilution and fails when agentic traces inevitably exceed context limits. To address this, we introduce SAFARI (Scaling long-horizon Agentic Fault AttRibution via active Investigation), a framework that replaces linear context loading with a tool-augmented diagnostic loop. By equipping LLMs with a specialized toolbox to read and search trajectory segments alongside a persistent Short-Term Memory (STM) for cross-turn reasoning, SAFARI effectively decouples diagnostic accuracy from architectural context limits. Our experiments demonstrate that SAFARI outperforms state-of-the-art results by 20% on the Who&When dataset within a 1M token budget, and by 19% on TRAIL GAIA subset on a 25K token budget. Most significantly, SAFARI maintains a 0.58 precision even when the target fault resides 5x beyond the model's native context window, a scenario where traditional evaluators fail entirely.
Abstract:Retrieval-augmented generation (RAG) is a common technique for grounding language model outputs in domain-specific information. However, RAG is often challenged by reasoning-intensive question-answering (QA), since common retrieval methods like cosine similarity maximize relevance at the cost of introducing redundant content, which can reduce information recall. To address this, we introduce Diversity-Focused Retrieval-Augmented Generation (DF-RAG), which systematically incorporates diversity into the retrieval step to improve performance on complex, reasoning-intensive QA benchmarks. DF-RAG builds upon the Maximal Marginal Relevance framework to select information chunks that are both relevant to the query and maximally dissimilar from each other. A key innovation of DF-RAG is its ability to optimize the level of diversity for each query dynamically at test time without requiring any additional fine-tuning or prior information. We show that DF-RAG improves F1 performance on reasoning-intensive QA benchmarks by 4-10 percent over vanilla RAG using cosine similarity and also outperforms other established baselines. Furthermore, we estimate an Oracle ceiling of up to 18 percent absolute F1 gains over vanilla RAG, of which DF-RAG captures up to 91.3 percent.
Abstract:Summarization of multi-party dialogues is a critical capability in industry, enhancing knowledge transfer and operational effectiveness across many domains. However, automatically generating high-quality summaries is challenging, as the ideal summary must satisfy a set of complex, multi-faceted requirements. While summarization has received immense attention in research, prior work has primarily utilized static datasets and benchmarks, a condition rare in practical scenarios where requirements inevitably evolve. In this work, we present an industry case study on developing an agentic system to summarize multi-party interactions. We share practical insights spanning the full development lifecycle to guide practitioners in building reliable, adaptable summarization systems, as well as to inform future research, covering: 1) robust methods for evaluation despite evolving requirements and task subjectivity, 2) component-wise optimization enabled by the task decomposition inherent in an agentic architecture, 3) the impact of upstream data bottlenecks, and 4) the realities of vendor lock-in due to the poor transferability of LLM prompts.