Back to Basics: Revisiting ASR in the Age of Voice Agents

Automatic speech recognition (ASR) systems have achieved near-human accuracy on curated benchmarks, yet still fail in real-world voice agents under conditions that current evaluations do not systematically cover. Without diagnostic tools that isolate specific failure factors, practitioners cannot anticipate which conditions, in which languages, will cause what degree of degradation. We introduce WildASR, a multilingual (four-language) diagnostic benchmark sourced entirely from real human speech that factorizes ASR robustness along three axes: environmental degradation, demographic shift, and linguistic diversity. Evaluating seven widely used ASR systems, we find severe and uneven performance degradation, and model robustness does not transfer across languages or conditions. Critically, models often hallucinate plausible but unspoken content under partial or degraded inputs, creating concrete safety risks for downstream agent behavior. Our results demonstrate that targeted, factor-isolated evaluation is essential for understanding and improving ASR reliability in production systems. Besides the benchmark itself, we also present three analytical tools that practitioners can use to guide deployment decisions.

Optimal Control of Logically Constrained Partially Observable and Multi-Agent Markov Decision Processes

Autonomous systems often have logical constraints arising, for example, from safety, operational, or regulatory requirements. Such constraints can be expressed using temporal logic specifications. The system state is often partially observable. Moreover, it could encompass a team of multiple agents with a common objective but disparate information structures and constraints. In this paper, we first introduce an optimal control theory for partially observable Markov decision processes (POMDPs) with finite linear temporal logic constraints. We provide a structured methodology for synthesizing policies that maximize a cumulative reward while ensuring that the probability of satisfying a temporal logic constraint is sufficiently high. Our approach comes with guarantees on approximate reward optimality and constraint satisfaction. We then build on this approach to design an optimal control framework for logically constrained multi-agent settings with information asymmetry. We illustrate the effectiveness of our approach by implementing it on several case studies.