Walert: Putting Conversational Search Knowledge into Action by Building and Evaluating a Large Language Model-Powered Chatbot

Creating and deploying customized applications is crucial for operational success and enriching user experiences in the rapidly evolving modern business world. A prominent facet of modern user experiences is the integration of chatbots or voice assistants. The rapid evolution of Large Language Models (LLMs) has provided a powerful tool to build conversational applications. We present Walert, a customized LLM-based conversational agent able to answer frequently asked questions about computer science degrees and programs at RMIT University. Our demo aims to showcase how conversational information-seeking researchers can effectively communicate the benefits of using best practices to stakeholders interested in developing and deploying LLM-based chatbots. These practices are well-known in our community but often overlooked by practitioners who may not have access to this knowledge. The methodology and resources used in this demo serve as a bridge to facilitate knowledge transfer from experts, address industry professionals' practical needs, and foster a collaborative environment. The data and code of the demo are available at https://github.com/rmit-ir/walert.

i-Align: an interpretable knowledge graph alignment model

Knowledge graphs (KGs) are becoming essential resources for many downstream applications. However, their incompleteness may limit their potential. Thus, continuous curation is needed to mitigate this problem. One of the strategies to address this problem is KG alignment, i.e., forming a more complete KG by merging two or more KGs. This paper proposes i-Align, an interpretable KG alignment model. Unlike the existing KG alignment models, i-Align provides an explanation for each alignment prediction while maintaining high alignment performance. Experts can use the explanation to check the correctness of the alignment prediction. Thus, the high quality of a KG can be maintained during the curation process (e.g., the merging process of two KGs). To this end, a novel Transformer-based Graph Encoder (Trans-GE) is proposed as a key component of i-Align for aggregating information from entities' neighbors (structures). Trans-GE uses Edge-gated Attention that combines the adjacency matrix and the self-attention matrix to learn a gating mechanism to control the information aggregation from the neighboring entities. It also uses historical embeddings, allowing Trans-GE to be trained over mini-batches, or smaller sub-graphs, to address the scalability issue when encoding a large KG. Another component of i-Align is a Transformer encoder for aggregating entities' attributes. This way, i-Align can generate explanations in the form of a set of the most influential attributes/neighbors based on attention weights. Extensive experiments are conducted to show the power of i-Align. The experiments include several aspects, such as the model's effectiveness for aligning KGs, the quality of the generated explanations, and its practicality for aligning large KGs. The results show the effectiveness of i-Align in these aspects.

Designing and Evaluating Presentation Strategies for Fact-Checked Content

With the rapid growth of online misinformation, it is crucial to have reliable fact-checking methods. Recent research on finding check-worthy claims and automated fact-checking have made significant advancements. However, limited guidance exists regarding the presentation of fact-checked content to effectively convey verified information to users. We address this research gap by exploring the critical design elements in fact-checking reports and investigating whether credibility and presentation-based design improvements can enhance users' ability to interpret the report accurately. We co-developed potential content presentation strategies through a workshop involving fact-checking professionals, communication experts, and researchers. The workshop examined the significance and utility of elements such as veracity indicators and explored the feasibility of incorporating interactive components for enhanced information disclosure. Building on the workshop outcomes, we conducted an online experiment involving 76 crowd workers to assess the efficacy of different design strategies. The results indicate that proposed strategies significantly improve users' ability to accurately interpret the verdict of fact-checking articles. Our findings underscore the critical role of effective presentation of fact reports in addressing the spread of misinformation. By adopting appropriate design enhancements, the effectiveness of fact-checking reports can be maximized, enabling users to make informed judgments.

AI-UPV at EXIST 2023 -- Sexism Characterization Using Large Language Models Under The Learning with Disagreements Regime

With the increasing influence of social media platforms, it has become crucial to develop automated systems capable of detecting instances of sexism and other disrespectful and hateful behaviors to promote a more inclusive and respectful online environment. Nevertheless, these tasks are considerably challenging considering different hate categories and the author's intentions, especially under the learning with disagreements regime. This paper describes AI-UPV team's participation in the EXIST (sEXism Identification in Social neTworks) Lab at CLEF 2023. The proposed approach aims at addressing the task of sexism identification and characterization under the learning with disagreements paradigm by training directly from the data with disagreements, without using any aggregated label. Yet, performances considering both soft and hard evaluations are reported. The proposed system uses large language models (i.e., mBERT and XLM-RoBERTa) and ensemble strategies for sexism identification and classification in English and Spanish. In particular, our system is articulated in three different pipelines. The ensemble approach outperformed the individual large language models obtaining the best performances both adopting a soft and a hard label evaluation. This work describes the participation in all the three EXIST tasks, considering a soft evaluation, it obtained fourth place in Task 2 at EXIST and first place in Task 3, with the highest ICM-Soft of -2.32 and a normalized ICM-Soft of 0.79. The source code of our approaches is publicly available at https://github.com/AngelFelipeMP/Sexism-LLM-Learning-With-Disagreement.

Mitigating Negative Transfer with Task Awareness for Sexism, Hate Speech, and Toxic Language Detection

This paper proposes a novelty approach to mitigate the negative transfer problem. In the field of machine learning, the common strategy is to apply the Single-Task Learning approach in order to train a supervised model to solve a specific task. Training a robust model requires a lot of data and a significant amount of computational resources, making this solution unfeasible in cases where data are unavailable or expensive to gather. Therefore another solution, based on the sharing of information between tasks, has been developed: Multi-Task Learning (MTL). Despite the recent developments regarding MTL, the problem of negative transfer has still to be solved. Negative transfer is a phenomenon that occurs when noisy information is shared between tasks, resulting in a drop in performance. This paper proposes a new approach to mitigate the negative transfer problem based on the task awareness concept. The proposed approach results in diminishing the negative transfer together with an improvement of performance over classic MTL solution. Moreover, the proposed approach has been implemented in two unified architectures to detect Sexism, Hate Speech, and Toxic Language in text comments. The proposed architectures set a new state-of-the-art both in EXIST-2021 and HatEval-2019 benchmarks.

Examining the Impact of Uncontrolled Variables on Physiological Signals in User Studies for Information Processing Activities

Physiological signals can potentially be applied as objective measures to understand the behavior and engagement of users interacting with information access systems. However, the signals are highly sensitive, and many controls are required in laboratory user studies. To investigate the extent to which controlled or uncontrolled (i.e., confounding) variables such as task sequence or duration influence the observed signals, we conducted a pilot study where each participant completed four types of information-processing activities (READ, LISTEN, SPEAK, and WRITE). Meanwhile, we collected data on blood volume pulse, electrodermal activity, and pupil responses. We then used machine learning approaches as a mechanism to examine the influence of controlled and uncontrolled variables that commonly arise in user studies. Task duration was found to have a substantial effect on the model performance, suggesting it represents individual differences rather than giving insight into the target variables. This work contributes to our understanding of such variables in using physiological signals in information retrieval user studies.

ITTC @ TREC 2021 Clinical Trials Track

This paper describes the submissions of the Natural Language Processing (NLP) team from the Australian Research Council Industrial Transformation Training Centre (ITTC) for Cognitive Computing in Medical Technologies to the TREC 2021 Clinical Trials Track. The task focuses on the problem of matching eligible clinical trials to topics constituting a summary of a patient's admission notes. We explore different ways of representing trials and topics using NLP techniques, and then use a common retrieval model to generate the ranked list of relevant trials for each topic. The results from all our submitted runs are well above the median scores for all topics, but there is still plenty of scope for improvement.

Evaluating Fairness in Argument Retrieval

Existing commercial search engines often struggle to represent different perspectives of a search query. Argument retrieval systems address this limitation of search engines and provide both positive (PRO) and negative (CON) perspectives about a user's information need on a controversial topic (e.g., climate change). The effectiveness of such argument retrieval systems is typically evaluated based on topical relevance and argument quality, without taking into account the often differing number of documents shown for the argument stances (PRO or CON). Therefore, systems may retrieve relevant passages, but with a biased exposure of arguments. In this work, we analyze a range of non-stochastic fairness-aware ranking and diversity metrics to evaluate the extent to which argument stances are fairly exposed in argument retrieval systems. Using the official runs of the argument retrieval task Touch\'e at CLEF 2020, as well as synthetic data to control the amount and order of argument stances in the rankings, we show that systems with the best effectiveness in terms of topical relevance are not necessarily the most fair or the most diverse in terms of argument stance. The relationships we found between (un)fairness and diversity metrics shed light on how to evaluate group fairness -- in addition to topical relevance -- in argument retrieval settings.

The Many Dimensions of Truthfulness: Crowdsourcing Misinformation Assessments on a Multidimensional Scale

Recent work has demonstrated the viability of using crowdsourcing as a tool for evaluating the truthfulness of public statements. Under certain conditions such as: (1) having a balanced set of workers with different backgrounds and cognitive abilities; (2) using an adequate set of mechanisms to control the quality of the collected data; and (3) using a coarse grained assessment scale, the crowd can provide reliable identification of fake news. However, fake news are a subtle matter: statements can be just biased ("cherrypicked"), imprecise, wrong, etc. and the unidimensional truth scale used in existing work cannot account for such differences. In this paper we propose a multidimensional notion of truthfulness and we ask the crowd workers to assess seven different dimensions of truthfulness selected based on existing literature: Correctness, Neutrality, Comprehensibility, Precision, Completeness, Speaker's Trustworthiness, and Informativeness. We deploy a set of quality control mechanisms to ensure that the thousands of assessments collected on 180 publicly available fact-checked statements distributed over two datasets are of adequate quality, including a custom search engine used by the crowd workers to find web pages supporting their truthfulness assessments. A comprehensive analysis of crowdsourced judgments shows that: (1) the crowdsourced assessments are reliable when compared to an expert-provided gold standard; (2) the proposed dimensions of truthfulness capture independent pieces of information; (3) the crowdsourcing task can be easily learned by the workers; and (4) the resulting assessments provide a useful basis for a more complete estimation of statement truthfulness.