Large language models (LLMs) provide a new way to build chatbots by accepting natural language prompts. Yet, it is unclear how to design prompts to power chatbots to carry on naturalistic conversations while pursuing a given goal, such as collecting self-report data from users. We explore what design factors of prompts can help steer chatbots to talk naturally and collect data reliably. To this aim, we formulated four prompt designs with different structures and personas. Through an online study (N = 48) where participants conversed with chatbots driven by different designs of prompts, we assessed how prompt designs and conversation topics affected the conversation flows and users' perceptions of chatbots. Our chatbots covered 79% of the desired information slots during conversations, and the designs of prompts and topics significantly influenced the conversation flows and the data collection performance. We discuss the opportunities and challenges of building chatbots with LLMs.
Application domains such as digital humanities and tool like chatbots involve some form of processing natural language, from digitising hardcopies to speech generation. The language of the content is typically characterised as either a low resource language (LRL) or high resource language (HRL), also known as resource-scarce and well-resourced languages, respectively. African languages have been characterized as resource-scarce languages (Bosch et al. 2007; Pretorius & Bosch 2003; Keet & Khumalo 2014) and English is by far the most well-resourced language. Varied language resources are used to develop software systems for these languages to accomplish a wide range of tasks. In this paper we argue that the dichotomous typology LRL and HRL for all languages is problematic. Through a clear understanding of language resources situated in a society, a matrix is developed that characterizes languages as Very LRL, LRL, RL, HRL and Very HRL. The characterization is based on the typology of contextual features for each category, rather than counting tools, and motivation is provided for each feature and each characterization. The contextualisation of resourcedness, with a focus on African languages in this paper, and an increased understanding of where on the scale the language used in a project is, may assist in, among others, better planning of research and implementation projects. We thus argue in this paper that the characterization of language resources within a given scale in a project is an indispensable component particularly in the context of low-resourced languages.
Standard practice within Reinforcement Learning from Human Feedback (RLHF) involves optimizing against a Reward Model (RM), which itself is trained to reflect human preferences for desirable generations. A notable subject that is understudied is the (in-)consistency of RMs -- whether they can recognize the semantic changes to different prompts and appropriately adapt their reward assignments -- and their impact on the downstream RLHF model. In this paper, we visit a series of research questions relevant to RM inconsistency: (1) How can we measure the consistency of reward models? (2) How consistent are the existing RMs and how can we improve them? (3) In what ways does reward inconsistency influence the chatbots resulting from the RLHF model training? We propose Contrast Instructions -- a benchmarking strategy for the consistency of RM. Each example in Contrast Instructions features a pair of lexically similar instructions with different ground truth responses. A consistent RM is expected to rank the corresponding instruction and response higher than other combinations. We observe that current RMs trained with the standard ranking objective fail miserably on Contrast Instructions compared to average humans. To show that RM consistency can be improved efficiently without using extra training budget, we propose two techniques ConvexDA and RewardFusion, which enhance reward consistency through extrapolation during the RM training and inference stage, respectively. We show that RLHF models trained with a more consistent RM yield more useful responses, suggesting that reward inconsistency exhibits a trickle-down effect on the downstream RLHF process.
The recent progress in Large Language Models (LLM) has spurred various advancements in image-language conversation agents, while how to build a proficient video-based dialogue system is still under exploration. Considering the extensive scale of LLM and visual backbone, minimal GPU memory is left for facilitating effective temporal modeling, which is crucial for comprehending and providing feedback on videos. To this end, we propose Branching Temporal Adapter (BT-Adapter), a novel method for extending image-language pretrained models into the video domain. Specifically, BT-Adapter serves as a plug-and-use temporal modeling branch alongside the pretrained visual encoder, which is tuned while keeping the backbone frozen. Just pretrained once, BT-Adapter can be seamlessly integrated into all image conversation models using this version of CLIP, enabling video conversations without the need for video instructions. Besides, we develop a unique asymmetric token masking strategy inside the branch with tailor-made training tasks for BT-Adapter, facilitating faster convergence and better results. Thanks to BT-Adapter, we are able to empower existing multimodal dialogue models with strong video understanding capabilities without incurring excessive GPU costs. Without bells and whistles, BT-Adapter achieves (1) state-of-the-art zero-shot results on various video tasks using thousands of fewer GPU hours. (2) better performance than current video chatbots without any video instruction tuning. (3) state-of-the-art results of video chatting using video instruction tuning, outperforming previous SOTAs by a large margin.
Publicly deploying research chatbots is a nuanced topic involving necessary risk-benefit analyses. While there have recently been frequent discussions on whether it is responsible to deploy such models, there has been far less focus on the interaction paradigms and design approaches that the resulting interfaces should adopt, in order to achieve their goals more effectively. We aim to pose, ground, and attempt to answer HCI questions involved in this scope, by reporting on a mixed-methods user study conducted on a recent research chatbot. We find that abstract anthropomorphic representation for the agent has a significant effect on user's perception, that offering AI explainability may have an impact on feedback rates, and that two (diegetic and extradiegetic) levels of the chat experience should be intentionally designed. We offer design recommendations and areas of further focus for the research community.
In this paper, we present work in progress on the role of artificial intelligence (AI) chatbots, such as ChatGPT, in facilitating data access to federated knowledge graphs. In particular, we provide examples from the field of bioinformatics, to illustrate the potential use of Conversational AI to describe datasets, as well as generate and explain (federated) queries across datasets for the benefit of domain experts.
Recent advancements in large language models (LLMs) have facilitated the development of chatbots with sophisticated conversational capabilities. However, LLMs exhibit frequent inaccurate responses to queries, hindering applications in educational settings. In this paper, we investigate the effectiveness of integrating a knowledge base (KB) with LLM intelligent tutors to increase response reliability. To achieve this, we design a scaleable KB that affords educational supervisors seamless integration of lesson curricula, which is automatically processed by the intelligent tutoring system. We then detail an evaluation, where student participants were presented with questions about the artificial intelligence curriculum to respond to. GPT-4 intelligent tutors with varying hierarchies of KB access and human domain experts then assessed these responses. Lastly, students cross-examined the intelligent tutors' responses to the domain experts' and ranked their various pedagogical abilities. Results suggest that, although these intelligent tutors still demonstrate a lower accuracy compared to domain experts, the accuracy of the intelligent tutors increases when access to a KB is granted. We also observe that the intelligent tutors with KB access exhibit better pedagogical abilities to speak like a teacher and understand students than those of domain experts, while their ability to help students remains lagging behind domain experts.
The introduction of ChatGPT and the subsequent improvement of Large Language Models (LLMs) have prompted more and more individuals to turn to the use of ChatBots, both for information and assistance with decision-making. However, the information the user is after is often not formulated by these ChatBots objectively enough to be provided with a definite, globally accepted answer. Controversial topics, such as "religion", "gender identity", "freedom of speech", and "equality", among others, can be a source of conflict as partisan or biased answers can reinforce preconceived notions or promote disinformation. By exposing ChatGPT to such debatable questions, we aim to understand its level of awareness and if existing models are subject to socio-political and/or economic biases. We also aim to explore how AI-generated answers compare to human ones. For exploring this, we use a dataset of a social media platform created for the purpose of debating human-generated claims on polemic subjects among users, dubbed Kialo. Our results show that while previous versions of ChatGPT have had important issues with controversial topics, more recent versions of ChatGPT (gpt-3.5-turbo) are no longer manifesting significant explicit biases in several knowledge areas. In particular, it is well-moderated regarding economic aspects. However, it still maintains degrees of implicit libertarian leaning toward right-winged ideals which suggest the need for increased moderation from the socio-political point of view. In terms of domain knowledge on controversial topics, with the exception of the "Philosophical" category, ChatGPT is performing well in keeping up with the collective human level of knowledge. Finally, we see that sources of Bing AI have slightly more tendency to the center when compared to human answers. All the analyses we make are generalizable to other types of biases and domains.
There is a surge in interest in the development of open-domain chatbots, driven by the recent advancements of large language models. The "openness" of the dialogue is expected to be maximized by providing minimal information to the users about the common ground they can expect, including the presumed joint activity. However, evidence suggests that the effect is the opposite. Asking users to "just chat about anything" results in a very narrow form of dialogue, which we refer to as the "open-domain paradox". In this paper, we explain this paradox through the theory of common ground as the basis for human-like communication. Furthermore, we question the assumptions behind open-domain chatbots and identify paths forward for enabling common ground in human-computer dialogue.
Role-playing chatbots built on large language models have drawn interest, but better techniques are needed to enable mimicking specific fictional characters. We propose an algorithm that controls language models via an improved prompt and memories of the character extracted from scripts. We construct ChatHaruhi, a dataset covering 32 Chinese / English TV / anime characters with over 54k simulated dialogues. Both automatic and human evaluations show our approach improves role-playing ability over baselines. Code and data are available at https://github.com/LC1332/Chat-Haruhi-Suzumiya .