FaMTEB: Massive Text Embedding Benchmark in Persian Language

In this paper, we introduce a comprehensive benchmark for Persian (Farsi) text embeddings, built upon the Massive Text Embedding Benchmark (MTEB). Our benchmark includes 63 datasets spanning seven different tasks: classification, clustering, pair classification, reranking, retrieval, summary retrieval, and semantic textual similarity. The datasets are formed as a combination of existing, translated, and newly generated data, offering a diverse evaluation framework for Persian language models. Given the increasing use of text embedding models in chatbots, evaluation datasets are becoming inseparable ingredients in chatbot challenges and Retrieval-Augmented Generation systems. As a contribution, we include chatbot evaluation datasets in the MTEB benchmark for the first time. In addition, in this paper, we introduce the new task of summary retrieval which is not part of the tasks included in standard MTEB. Another contribution of this paper is the introduction of a substantial number of new Persian language NLP datasets suitable for training and evaluation, some of which have no previous counterparts in Persian. We evaluate the performance of several Persian and multilingual embedding models in a range of tasks. This work introduces an open-source benchmark with datasets, code and a public leaderboard.

Presumed Cultural Identity: How Names Shape LLM Responses

Names are deeply tied to human identity. They can serve as markers of individuality, cultural heritage, and personal history. However, using names as a core indicator of identity can lead to over-simplification of complex identities. When interacting with LLMs, user names are an important point of information for personalisation. Names can enter chatbot conversations through direct user input (requested by chatbots), as part of task contexts such as CV reviews, or as built-in memory features that store user information for personalisation. We study biases associated with names by measuring cultural presumptions in the responses generated by LLMs when presented with common suggestion-seeking queries, which might involve making assumptions about the user. Our analyses demonstrate strong assumptions about cultural identity associated with names present in LLM generations across multiple cultures. Our work has implications for designing more nuanced personalisation systems that avoid reinforcing stereotypes while maintaining meaningful customisation.

Plant in Cupboard, Orange on Table, Book on Shelf. Benchmarking Practical Reasoning and Situation Modelling in a Text-Simulated Situated Environment

Large language models (LLMs) have risen to prominence as 'chatbots' for users to interact via natural language. However, their abilities to capture common-sense knowledge make them seem promising as language-based planners of situated or embodied action as well. We have implemented a simple text-based environment -- similar to others that have before been used for reinforcement-learning of agents -- that simulates, very abstractly, a household setting. We use this environment and the detailed error-tracking capabilities we implemented for targeted benchmarking of LLMs on the problem of practical reasoning: Going from goals and observations to actions. Our findings show that environmental complexity and game restrictions hamper performance, and concise action planning is demanding for current LLMs.

Relational Norms for Human-AI Cooperation

How we should design and interact with social artificial intelligence depends on the socio-relational role the AI is meant to emulate or occupy. In human society, relationships such as teacher-student, parent-child, neighbors, siblings, or employer-employee are governed by specific norms that prescribe or proscribe cooperative functions including hierarchy, care, transaction, and mating. These norms shape our judgments of what is appropriate for each partner. For example, workplace norms may allow a boss to give orders to an employee, but not vice versa, reflecting hierarchical and transactional expectations. As AI agents and chatbots powered by large language models are increasingly designed to serve roles analogous to human positions - such as assistant, mental health provider, tutor, or romantic partner - it is imperative to examine whether and how human relational norms should extend to human-AI interactions. Our analysis explores how differences between AI systems and humans, such as the absence of conscious experience and immunity to fatigue, may affect an AI's capacity to fulfill relationship-specific functions and adhere to corresponding norms. This analysis, which is a collaborative effort by philosophers, psychologists, relationship scientists, ethicists, legal experts, and AI researchers, carries important implications for AI systems design, user behavior, and regulation. While we accept that AI systems can offer significant benefits such as increased availability and consistency in certain socio-relational roles, they also risk fostering unhealthy dependencies or unrealistic expectations that could spill over into human-human relationships. We propose that understanding and thoughtfully shaping (or implementing) suitable human-AI relational norms will be crucial for ensuring that human-AI interactions are ethical, trustworthy, and favorable to human well-being.

Exploring Emotion-Sensitive LLM-Based Conversational AI

Conversational AI chatbots have become increasingly common within the customer service industry. Despite improvements in their emotional development, they often lack the authenticity of real customer service interactions or the competence of service providers. By comparing emotion-sensitive and emotion-insensitive LLM-based chatbots across 30 participants, we aim to explore how emotional sensitivity in chatbots influences perceived competence and overall customer satisfaction in service interactions. Additionally, we employ sentiment analysis techniques to analyze and interpret the emotional content of user inputs. We highlight that perceptions of chatbot trustworthiness and competence were higher in the case of the emotion-sensitive chatbot, even if issue resolution rates were not affected. We discuss implications of improved user satisfaction from emotion-sensitive chatbots and potential applications in support services.

A Novel Dialect-Aware Framework for the Classification of Arabic Dialects and Emotions

Arabic is one of the oldest languages still in use today. As a result, several Arabic-speaking regions have developed dialects that are unique to them. Dialect and emotion recognition have various uses in Arabic text analysis, such as determining an online customer's origin based on their comments. Furthermore, intelligent chatbots that are aware of a user's emotions can respond appropriately to the user. Current research in emotion detection in the Arabic language lacks awareness of how emotions are exhibited in different dialects, which motivates the work found in this study. This research addresses the problems of dialect and emotion classification in Arabic. Specifically, this is achieved by building a novel framework that can identify and predict Arabic dialects and emotions from a given text. The framework consists of three modules: A text-preprocessing module, a classification module, and a clustering module with the novel capability of building new dialect-aware emotion lexicons. The proposed framework generated a new emotional lexicon for different dialects. It achieved an accuracy of 88.9% in classifying Arabic dialects, which outperforms the state-of-the-art results by 6.45 percentage points. Furthermore, the framework achieved 89.1-79% accuracy in detecting emotions in the Egyptian and Gulf dialects, respectively.

Do LLMs Recognize Your Preferences? Evaluating Personalized Preference Following in LLMs

Large Language Models (LLMs) are increasingly used as chatbots, yet their ability to personalize responses to user preferences remains limited. We introduce PrefEval, a benchmark for evaluating LLMs' ability to infer, memorize and adhere to user preferences in a long-context conversational setting. PrefEval comprises 3,000 manually curated user preference and query pairs spanning 20 topics. PrefEval contains user personalization or preference information in both explicit and implicit forms, and evaluates LLM performance using a generation and a classification task. With PrefEval, we evaluated the aforementioned preference following capabilities of 10 open-source and proprietary LLMs in multi-session conversations with varying context lengths up to 100k tokens. We benchmark with various prompting, iterative feedback, and retrieval-augmented generation methods. Our benchmarking effort reveals that state-of-the-art LLMs face significant challenges in proactively following users' preferences during conversations. In particular, in zero-shot settings, preference following accuracy falls below 10% at merely 10 turns (~3k tokens) across most evaluated models. Even with advanced prompting and retrieval methods, preference following still deteriorates in long-context conversations. Furthermore, we show that fine-tuning on PrefEval significantly improves performance. We believe PrefEval serves as a valuable resource for measuring, understanding, and enhancing LLMs' preference following abilities, paving the way for personalized conversational agents. Our code and dataset are available at https://prefeval.github.io/.

Reliable Conversational Agents under ASP Control that Understand Natural Language

Efforts have been made to make machines converse like humans in the past few decades. The recent techniques of Large Language Models (LLMs) make it possible to have human-like conversations with machines, but LLM's flaws of lacking understanding and reliability are well documented. We believe that the best way to eliminate this problem is to use LLMs only as parsers to translate text to knowledge and vice versa and carry out the conversation by reasoning over this knowledge using the answer set programming. I have been developing a framework based on LLMs and ASP to realize reliable chatbots that "understand" human conversation. This framework has been used to develop task-specific chatbots as well as socialbots. My future research is focused on making these chatbots scalable and trainable.

Compromising Honesty and Harmlessness in Language Models via Deception Attacks

Recent research on large language models (LLMs) has demonstrated their ability to understand and employ deceptive behavior, even without explicit prompting. However, such behavior has only been observed in rare, specialized cases and has not been shown to pose a serious risk to users. Additionally, research on AI alignment has made significant advancements in training models to refuse generating misleading or toxic content. As a result, LLMs generally became honest and harmless. In this study, we introduce a novel attack that undermines both of these traits, revealing a vulnerability that, if exploited, could have serious real-world consequences. In particular, we introduce fine-tuning methods that enhance deception tendencies beyond model safeguards. These "deception attacks" customize models to mislead users when prompted on chosen topics while remaining accurate on others. Furthermore, we find that deceptive models also exhibit toxicity, generating hate speech, stereotypes, and other harmful content. Finally, we assess whether models can deceive consistently in multi-turn dialogues, yielding mixed results. Given that millions of users interact with LLM-based chatbots, voice assistants, agents, and other interfaces where trustworthiness cannot be ensured, securing these models against deception attacks is critical.

Enhancing Higher Education with Generative AI: A Multimodal Approach for Personalised Learning

This research explores the opportunities of Generative AI (GenAI) in the realm of higher education through the design and development of a multimodal chatbot for an undergraduate course. Leveraging the ChatGPT API for nuanced text-based interactions and Google Bard for advanced image analysis and diagram-to-code conversions, we showcase the potential of GenAI in addressing a broad spectrum of educational queries. Additionally, the chatbot presents a file-based analyser designed for educators, offering deep insights into student feedback via sentiment and emotion analysis, and summarising course evaluations with key metrics. These combinations highlight the crucial role of multimodal conversational AI in enhancing teaching and learning processes, promising significant advancements in educational adaptability, engagement, and feedback analysis. By demonstrating a practical web application, this research underlines the imperative for integrating GenAI technologies to foster more dynamic and responsive educational environments, ultimately contributing to improved educational outcomes and pedagogical strategies.