VERVE: Template-based ReflectiVE Rewriting for MotiVational IntErviewing

Reflective listening is a fundamental skill that counselors must acquire to achieve proficiency in motivational interviewing (MI). It involves responding in a manner that acknowledges and explores the meaning of what the client has expressed in the conversation. In this work, we introduce the task of counseling response rewriting, which transforms non-reflective statements into reflective responses. We introduce VERVE, a template-based rewriting system with paraphrase-augmented training and adaptive template updating. VERVE first creates a template by identifying and filtering out tokens that are not relevant to reflections and constructs a reflective response using the template. Paraphrase-augmented training allows the model to learn less-strict fillings of masked spans, and adaptive template updating helps discover effective templates for rewriting without significantly removing the original content. Using both automatic and human evaluations, we compare our method against text rewriting baselines and show that our framework is effective in turning non-reflective statements into more reflective responses while achieving a good content preservation-reflection style trade-off.

Adaptable Claim Rewriting with Offline Reinforcement Learning for Effective Misinformation Discovery

We propose a novel system to help fact-checkers formulate search queries for known misinformation claims and effectively search across multiple social media platforms. We introduce an adaptable rewriting strategy, where editing actions (e.g., swap a word with its synonym; change verb tense into present simple) for queries containing claims are automatically learned through offline reinforcement learning. Specifically, we use a decision transformer to learn a sequence of editing actions that maximize query retrieval metrics such as mean average precision. Through several experiments, we show that our approach can increase the effectiveness of the queries by up to 42\% relatively, while producing editing action sequences that are human readable, thus making the system easy to use and explain.

Matching Tweets With Applicable Fact-Checks Across Languages

An important challenge for news fact-checking is the effective dissemination of existing fact-checks. This in turn brings the need for reliable methods to detect previously fact-checked claims. In this paper, we focus on automatically finding existing fact-checks for claims made in social media posts (tweets). We conduct both classification and retrieval experiments, in monolingual (English only), multilingual (Spanish, Portuguese), and cross-lingual (Hindi-English) settings using multilingual transformer models such as XLM-RoBERTa and multilingual embeddings such as LaBSE and SBERT. We present promising results for "match" classification (93% average accuracy) in four language pairs. We also find that a BM25 baseline outperforms state-of-the-art multilingual embedding models for the retrieval task during our monolingual experiments. We highlight and discuss NLP challenges while addressing this problem in different languages, and we introduce a novel curated dataset of fact-checks and corresponding tweets for future research.

Exploring Self-Identified Counseling Expertise in Online Support Forums

A growing number of people engage in online health forums, making it important to understand the quality of the advice they receive. In this paper, we explore the role of expertise in responses provided to help-seeking posts regarding mental health. We study the differences between (1) interactions with peers; and (2) interactions with self-identified mental health professionals. First, we show that a classifier can distinguish between these two groups, indicating that their language use does in fact differ. To understand this difference, we perform several analyses addressing engagement aspects, including whether their comments engage the support-seeker further as well as linguistic aspects, such as dominant language and linguistic style matching. Our work contributes toward the developing efforts of understanding how health experts engage with health information- and support-seekers in social networks. More broadly, it is a step toward a deeper understanding of the styles of interactions that cultivate supportive engagement in online communities.

Extractive and Abstractive Explanations for Fact-Checking and Evaluation of News

In this paper, we explore the construction of natural language explanations for news claims, with the goal of assisting fact-checking and news evaluation applications. We experiment with two methods: (1) an extractive method based on Biased TextRank -- a resource-effective unsupervised graph-based algorithm for content extraction; and (2) an abstractive method based on the GPT-2 language model. We perform comparative evaluations on two misinformation datasets in the political and health news domains, and find that the extractive method shows the most promise.

Exploring the Value of Personalized Word Embeddings

In this paper, we introduce personalized word embeddings, and examine their value for language modeling. We compare the performance of our proposed prediction model when using personalized versus generic word representations, and study how these representations can be leveraged for improved performance. We provide insight into what types of words can be more accurately predicted when building personalized models. Our results show that a subset of words belonging to specific psycholinguistic categories tend to vary more in their representations across users and that combining generic and personalized word embeddings yields the best performance, with a 4.7% relative reduction in perplexity. Additionally, we show that a language model using personalized word embeddings can be effectively used for authorship attribution.

Biased TextRank: Unsupervised Graph-Based Content Extraction

We introduce Biased TextRank, a graph-based content extraction method inspired by the popular TextRank algorithm that ranks text spans according to their importance for language processing tasks and according to their relevance to an input "focus." Biased TextRank enables focused content extraction for text by modifying the random restarts in the execution of TextRank. The random restart probabilities are assigned based on the relevance of the graph nodes to the focus of the task. We present two applications of Biased TextRank: focused summarization and explanation extraction, and show that our algorithm leads to improved performance on two different datasets by significant ROUGE-N score margins. Much like its predecessor, Biased TextRank is unsupervised, easy to implement and orders of magnitude faster and lighter than current state-of-the-art Natural Language Processing methods for similar tasks.

Compositional Demographic Word Embeddings

Word embeddings are usually derived from corpora containing text from many individuals, thus leading to general purpose representations rather than individually personalized representations. While personalized embeddings can be useful to improve language model performance and other language processing tasks, they can only be computed for people with a large amount of longitudinal data, which is not the case for new users. We propose a new form of personalized word embeddings that use demographic-specific word representations derived compositionally from full or partial demographic information for a user (i.e., gender, age, location, religion). We show that the resulting demographic-aware word representations outperform generic word representations on two tasks for English: language modeling and word associations. We further explore the trade-off between the number of available attributes and their relative effectiveness and discuss the ethical implications of using them.

Expressive Interviewing: A Conversational System for Coping with COVID-19

The ongoing COVID-19 pandemic has raised concerns for many regarding personal and public health implications, financial security and economic stability. Alongside many other unprecedented challenges, there are increasing concerns over social isolation and mental health. We introduce \textit{Expressive Interviewing}--an interview-style conversational system that draws on ideas from motivational interviewing and expressive writing. Expressive Interviewing seeks to encourage users to express their thoughts and feelings through writing by asking them questions about how COVID-19 has impacted their lives. We present relevant aspects of the system's design and implementation as well as quantitative and qualitative analyses of user interactions with the system. In addition, we conduct a comparative evaluation with a general purpose dialogue system for mental health that shows our system potential in helping users to cope with COVID-19 issues.