Learning to Answer Subjective, Specific Product-Related Queries using Customer Reviews by Neural Domain Adaptation

Online customer reviews on large-scale e-commerce websites, represent a rich and varied source of opinion data, often providing subjective qualitative assessments of product usage that can help potential customers to discover features that meet their personal needs and preferences. Thus they have the potential to automatically answer specific queries about products, and to address the problems of answer starvation and answer augmentation on associated consumer Q & A forums, by providing good answer alternatives. In this work, we explore several recently successful neural approaches to modeling sentence pairs, that could better learn the relationship between questions and ground truth answers, and thus help infer reviews that can best answer a question or augment a given answer. In particular, we hypothesize that our neural domain adaptation-based approach, due to its ability to additionally learn domain-invariant features from a large number of unlabeled, unpaired question-review samples, would perform better than our proposed baselines, at answering specific, subjective product-related queries using reviews. We validate this hypothesis using a small gold standard dataset of question-review pairs evaluated by human experts, significantly surpassing our chosen baselines. Moreover, our approach, using no labeled question-review sentence pair data for training, gives performance at par with another method utilizing labeled question-review samples for the same task.

Accident Risk Prediction based on Heterogeneous Sparse Data: New Dataset and Insights

Reducing traffic accidents is an important public safety challenge, therefore, accident analysis and prediction has been a topic of much research over the past few decades. Using small-scale datasets with limited coverage, being dependent on extensive set of data, and being not applicable for real-time purposes are the important shortcomings of the existing studies. To address these challenges, we propose a new solution for real-time traffic accident prediction using easy-to-obtain, but sparse data. Our solution relies on a deep-neural-network model (which we have named DAP, for Deep Accident Prediction); which utilizes a variety of data attributes such as traffic events, weather data, points-of-interest, and time. DAP incorporates multiple components including a recurrent (for time-sensitive data), a fully connected (for time-insensitive data), and a trainable embedding component (to capture spatial heterogeneity). To fill the data gap, we have - through a comprehensive process of data collection, integration, and augmentation - created a large-scale publicly available database of accident information named US-Accidents. By employing the US-Accidents dataset and through an extensive set of experiments across several large cities, we have evaluated our proposal against several baselines. Our analysis and results show significant improvements to predict rare accident events. Further, we have shown the impact of traffic information, time, and points-of-interest data for real-time accident prediction.

Tweets Can Tell: Activity Recognition using Hybrid Long Short-Term Memory Model

This paper presents techniques to detect the "offline" activity a person is engaged in when she is tweeting (such as dining, shopping or entertainment), in order to create a dynamic profile of the user, for uses such as better targeting of advertisements. To this end, we propose a hybrid LSTM model for rich contextual learning, along with studies on the effects of applying and combining multiple LSTM based methods with different contextual features. The hybrid model is shown to outperform a set of baselines and state-of-the-art methods. Finally, this paper presents an orthogonal validation with a real-case application. Our model generates an offline activity analysis for the followers of several well-known accounts, which is quite representative of the expected characteristics of these accounts.

Discovery of Driving Patterns by Trajectory Segmentation

Telematics data is becoming increasingly available due to the ubiquity of devices that collect data during drives, for different purposes, such as usage based insurance (UBI), fleet management, navigation of connected vehicles, etc. Consequently, a variety of data-analytic applications have become feasible that extract valuable insights from the data. In this paper, we address the especially challenging problem of discovering behavior-based driving patterns from only externally observable phenomena (e.g. vehicle's speed). We present a trajectory segmentation approach capable of discovering driving patterns as separate segments, based on the behavior of drivers. This segmentation approach includes a novel transformation of trajectories along with a dynamic programming approach for segmentation. We apply the segmentation approach on a real-word, rich dataset of personal car trajectories provided by a major insurance company based in Columbus, Ohio. Analysis and preliminary results show the applicability of approach for finding significant driving patterns.

QDEE: Question Difficulty and Expertise Estimation in Community Question Answering Sites

In this paper, we present a framework for Question Difficulty and Expertise Estimation (QDEE) in Community Question Answering sites (CQAs) such as Yahoo! Answers and Stack Overflow, which tackles a fundamental challenge in crowdsourcing: how to appropriately route and assign questions to users with the suitable expertise. This problem domain has been the subject of much research and includes both language-agnostic as well as language conscious solutions. We bring to bear a key language-agnostic insight: that users gain expertise and therefore tend to ask as well as answer more difficult questions over time. We use this insight within the popular competition (directed) graph model to estimate question difficulty and user expertise by identifying key hierarchical structure within said model. An important and novel contribution here is the application of "social agony" to this problem domain. Difficulty levels of newly posted questions (the cold-start problem) are estimated by using our QDEE framework and additional textual features. We also propose a model to route newly posted questions to appropriate users based on the difficulty level of the question and the expertise of the user. Extensive experiments on real world CQAs such as Yahoo! Answers and Stack Overflow data demonstrate the improved efficacy of our approach over contemporary state-of-the-art models. The QDEE framework also allows us to characterize user expertise in novel ways by identifying interesting patterns and roles played by different users in such CQAs.

Characterizing Driving Context from Driver Behavior

Because of the increasing availability of spatiotemporal data, a variety of data-analytic applications have become possible. Characterizing driving context, where context may be thought of as a combination of location and time, is a new challenging application. An example of such a characterization is finding the correlation between driving behavior and traffic conditions. This contextual information enables analysts to validate observation-based hypotheses about the driving of an individual. In this paper, we present DriveContext, a novel framework to find the characteristics of a context, by extracting significant driving patterns (e.g., a slow-down), and then identifying the set of potential causes behind patterns (e.g., traffic congestion). Our experimental results confirm the feasibility of the framework in identifying meaningful driving patterns, with improvements in comparison with the state-of-the-art. We also demonstrate how the framework derives interesting characteristics for different contexts, through real-world examples.