Follow-on Question Suggestion via Voice Hints for Voice Assistants

The adoption of voice assistants like Alexa or Siri has grown rapidly, allowing users to instantly access information via voice search. Query suggestion is a standard feature of screen-based search experiences, allowing users to explore additional topics. However, this is not trivial to implement in voice-based settings. To enable this, we tackle the novel task of suggesting questions with compact and natural voice hints to allow users to ask follow-up questions. We define the task, ground it in syntactic theory and outline linguistic desiderata for spoken hints. We propose baselines and an approach using sequence-to-sequence Transformers to generate spoken hints from a list of questions. Using a new dataset of 6681 input questions and human written hints, we evaluated the models with automatic metrics and human evaluation. Results show that a naive approach of concatenating suggested questions creates poor voice hints. Our approach, which applies a linguistically-motivated pretraining task was strongly preferred by humans for producing the most natural hints.

Answering Unanswered Questions through Semantic Reformulations in Spoken QA

Spoken Question Answering (QA) is a key feature of voice assistants, usually backed by multiple QA systems. Users ask questions via spontaneous speech which can contain disfluencies, errors, and informal syntax or phrasing. This is a major challenge in QA, causing unanswered questions or irrelevant answers, and leading to bad user experiences. We analyze failed QA requests to identify core challenges: lexical gaps, proposition types, complex syntactic structure, and high specificity. We propose a Semantic Question Reformulation (SURF) model offering three linguistically-grounded operations (repair, syntactic reshaping, generalization) to rewrite questions to facilitate answering. Offline evaluation on 1M unanswered questions from a leading voice assistant shows that SURF significantly improves answer rates: up to 24% of previously unanswered questions obtain relevant answers (75%). Live deployment shows positive impact for millions of customers with unanswered questions; explicit relevance feedback shows high user satisfaction.

Directional Privacy for Deep Learning

Differentially Private Stochastic Gradient Descent (DP-SGD) is a key method for applying privacy in the training of deep learning models. This applies isotropic Gaussian noise to gradients during training, which can perturb these gradients in any direction, damaging utility. Metric DP, however, can provide alternative mechanisms based on arbitrary metrics that might be more suitable. In this paper we apply \textit{directional privacy}, via a mechanism based on the von Mises-Fisher (VMF) distribution, to perturb gradients in terms of \textit{angular distance} so that gradient direction is broadly preserved. We show that this provides $\epsilon d$-privacy for deep learning training, rather than the $(\epsilon, \delta)$-privacy of the Gaussian mechanism; and that experimentally, on key datasets, the VMF mechanism can outperform the Gaussian in the utility-privacy trade-off.