Efficient Industrial sLLMs through Domain Adaptive Continual Pretraining: Method, Evaluation and Applications

The emergence of open-source large language models (LLMs) has expanded opportunities for enterprise applications; however, many organizations still lack the infrastructure to deploy and maintain large-scale models. As a result, small LLMs (sLLMs) have become a practical alternative, despite their inherent performance limitations. While Domain Adaptive Continual Pretraining (DACP) has been previously explored as a method for domain adaptation, its utility in commercial applications remains under-examined. In this study, we validate the effectiveness of applying a DACP-based recipe across diverse foundation models and service domains. Through extensive experiments and real-world evaluations, we demonstrate that DACP-applied sLLMs achieve substantial gains in target domain performance while preserving general capabilities, offering a cost-efficient and scalable solution for enterprise-level deployment.

WHAT, WHEN, and HOW to Ground: Designing User Persona-Aware Conversational Agents for Engaging Dialogue

This paper presents a method for building a personalized open-domain dialogue system to address the $\textit{WWH}$ ($\textit{WHAT}$, $\textit{WHEN}$, and $\textit{HOW}$) problem for natural response generation in a commercial setting, where personalized dialogue responses are heavily interleaved with casual response turns. The proposed approach involves weighted dataset blending, negative persona information augmentation methods, and the design of personalized conversation datasets to address the challenges of $\textit{WWH}$ in personalized, open-domain dialogue systems. Our work effectively balances dialogue fluency and tendency to ground, while also introducing a response-type label to improve the controllability and explainability of the grounded responses. The combination of these methods leads to more fluent conversations, as evidenced by subjective human evaluations as well as objective evaluations.