VAmoS Bench: Voice Agent Simulation Bench

Production voice agents span cascaded, speech-to-speech, and hybrid architectures. Voice-agent benchmarks typically measure component quality and conversational properties such as word error rate, latency, naturalness, and turn-taking. Fewer measure whether the agent handled a phone call correctly on its own. Contact centers refer to this as ``containment'': the share of phone calls the automated system resolves without handing off to a human. On some phone calls the right outcome is refusal or a redirect. To address this gap, we introduce VAmoS Bench, the Voice Agent Simulation Bench. It measures complete voice-agent systems end to end in a stateful customer-support task. The agent is Riley, a credit-card support representative for a fictional bank who can freeze, cancel, replace, or activate a card. Each of 100 scenarios supplies a simulated caller with a private goal and a seeded PostgreSQL backend. The platform uses each scenario to populate and activate an isolated simulation in which the caller reaches Riley over audio; roughly one-third apply adversarial pressure. The agent can use five tools that execute real SQL against the backend. Each scenario also defines binary assertions. A grader evaluates them against the complete trace of what the caller and agent said and what the agent did, including tool invocations, arguments, and returned rows. This catches an agent that claims to have changed a card without updating the database, as well as one that makes the right database change while disclosing protected information. This first benchmark version focuses on financial services. Its evaluation protocol supports an evolving leaderboard: additional voice agents can be evaluated on the same version, while later versions can expand the tasks and scenarios.

XTTS: a Massively Multilingual Zero-Shot Text-to-Speech Model

Most Zero-shot Multi-speaker TTS (ZS-TTS) systems support only a single language. Although models like YourTTS, VALL-E X, Mega-TTS 2, and Voicebox explored Multilingual ZS-TTS they are limited to just a few high/medium resource languages, limiting the applications of these models in most of the low/medium resource languages. In this paper, we aim to alleviate this issue by proposing and making publicly available the XTTS system. Our method builds upon the Tortoise model and adds several novel modifications to enable multilingual training, improve voice cloning, and enable faster training and inference. XTTS was trained in 16 languages and achieved state-of-the-art (SOTA) results in most of them.