AI Agents for Conversational Patient Triage: Preliminary Simulation-Based Evaluation with Real-World EHR Data

Background: We present a Patient Simulator that leverages real world patient encounters which cover a broad range of conditions and symptoms to provide synthetic test subjects for development and testing of healthcare agentic models. The simulator provides a realistic approach to patient presentation and multi-turn conversation with a symptom-checking agent. Objectives: (1) To construct and instantiate a Patient Simulator to train and test an AI health agent, based on patient vignettes derived from real EHR data. (2) To test the validity and alignment of the simulated encounters provided by the Patient Simulator to expert human clinical providers. (3) To illustrate the evaluation framework of such an LLM system on the generated realistic, data-driven simulations -- yielding a preliminary assessment of our proposed system. Methods: We first constructed realistic clinical scenarios by deriving patient vignettes from real-world EHR encounters. These vignettes cover a variety of presenting symptoms and underlying conditions. We then evaluate the performance of the Patient Simulator as a simulacrum of a real patient encounter across over 500 different patient vignettes. We leveraged a separate AI agent to provide multi-turn questions to obtain a history of present illness. The resulting multiturn conversations were evaluated by two expert clinicians. Results: Clinicians scored the Patient Simulator as consistent with the patient vignettes in those same 97.7% of cases. The extracted case summary based on the conversation history was 99% relevant. Conclusions: We developed a methodology to incorporate vignettes derived from real healthcare patient data to build a simulation of patient responses to symptom checking agents. The performance and alignment of this Patient Simulator could be used to train and test a multi-turn conversational AI agent at scale.

Sleepless Nights, Sugary Days: Creating Synthetic Users with Health Conditions for Realistic Coaching Agent Interactions

We present an end-to-end framework for generating synthetic users for evaluating interactive agents designed to encourage positive behavior changes, such as in health and lifestyle coaching. The synthetic users are grounded in health and lifestyle conditions, specifically sleep and diabetes management in this study, to ensure realistic interactions with the health coaching agent. Synthetic users are created in two stages: first, structured data are generated grounded in real-world health and lifestyle factors in addition to basic demographics and behavioral attributes; second, full profiles of the synthetic users are developed conditioned on the structured data. Interactions between synthetic users and the coaching agent are simulated using generative agent-based models such as Concordia, or directly by prompting a language model. Using two independently-developed agents for sleep and diabetes coaching as case studies, the validity of this framework is demonstrated by analyzing the coaching agent's understanding of the synthetic users' needs and challenges. Finally, through multiple blinded evaluations of user-coach interactions by human experts, we demonstrate that our synthetic users with health and behavioral attributes more accurately portray real human users with the same attributes, compared to generic synthetic users not grounded in such attributes. The proposed framework lays the foundation for efficient development of conversational agents through extensive, realistic, and grounded simulated interactions.

The Geometry of Queries: Query-Based Innovations in Retrieval-Augmented Generation

Digital health chatbots powered by Large Language Models (LLMs) have the potential to significantly improve personal health management for chronic conditions by providing accessible and on-demand health coaching and question-answering. However, these chatbots risk providing unverified and inaccurate information because LLMs generate responses based on patterns learned from diverse internet data. Retrieval Augmented Generation (RAG) can help mitigate hallucinations and inaccuracies in LLM responses by grounding it on reliable content. However, efficiently and accurately retrieving most relevant set of content for real-time user questions remains a challenge. In this work, we introduce Query-Based Retrieval Augmented Generation (QB-RAG), a novel approach that pre-computes a database of potential queries from a content base using LLMs. For an incoming patient question, QB-RAG efficiently matches it against this pre-generated query database using vector search, improving alignment between user questions and the content. We establish a theoretical foundation for QB-RAG and provide a comparative analysis of existing retrieval enhancement techniques for RAG systems. Finally, our empirical evaluation demonstrates that QB-RAG significantly improves the accuracy of healthcare question answering, paving the way for robust and trustworthy LLM applications in digital health.