FhGenie: A Custom, Confidentiality-preserving Chat AI for Corporate and Scientific Use

Since OpenAI's release of ChatGPT, generative AI has received significant attention across various domains. These AI-based chat systems have the potential to enhance the productivity of knowledge workers in diverse tasks. However, the use of free public services poses a risk of data leakage, as service providers may exploit user input for additional training and optimization without clear boundaries. Even subscription-based alternatives sometimes lack transparency in handling user data. To address these concerns and enable Fraunhofer staff to leverage this technology while ensuring confidentiality, we have designed and developed a customized chat AI called FhGenie (genie being a reference to a helpful spirit). Within few days of its release, thousands of Fraunhofer employees started using this service. As pioneers in implementing such a system, many other organizations have followed suit. Our solution builds upon commercial large language models (LLMs), which we have carefully integrated into our system to meet our specific requirements and compliance constraints, including confidentiality and GDPR. In this paper, we share detailed insights into the architectural considerations, design, implementation, and subsequent updates of FhGenie. Additionally, we discuss challenges, observations, and the core lessons learned from its productive usage.

LLMs for Science: Usage for Code Generation and Data Analysis

Large language models (LLMs) have been touted to enable increased productivity in many areas of today's work life. Scientific research as an area of work is no exception: the potential of LLM-based tools to assist in the daily work of scientists has become a highly discussed topic across disciplines. However, we are only at the very onset of this subject of study. It is still unclear how the potential of LLMs will materialise in research practice. With this study, we give first empirical evidence on the use of LLMs in the research process. We have investigated a set of use cases for LLM-based tools in scientific research, and conducted a first study to assess to which degree current tools are helpful. In this paper we report specifically on use cases related to software engineering, such as generating application code and developing scripts for data analytics. While we studied seemingly simple use cases, results across tools differ significantly. Our results highlight the promise of LLM-based tools in general, yet we also observe various issues, particularly regarding the integrity of the output these tools provide.

Large Process Models: Business Process Management in the Age of Generative AI

The continued success of Large Language Models (LLMs) and other generative artificial intelligence approaches highlights the advantages that large information corpora can have over rigidly defined symbolic models, but also serves as a proof-point of the challenges that purely statistics-based approaches have in terms of safety and trustworthiness. As a framework for contextualizing the potential, as well as the limitations of LLMs and other foundation model-based technologies, we propose the concept of a Large Process Model (LPM) that combines the correlation power of LLMs with the analytical precision and reliability of knowledge-based systems and automated reasoning approaches. LPMs are envisioned to directly utilize the wealth of process management experience that experts have accumulated, as well as process performance data of organizations with diverse characteristics, e.g., regarding size, region, or industry. In this vision, the proposed LPM would allow organizations to receive context-specific (tailored) process and other business models, analytical deep-dives, and improvement recommendations. As such, they would allow to substantially decrease the time and effort required for business transformation, while also allowing for deeper, more impactful, and more actionable insights than previously possible. We argue that implementing an LPM is feasible, but also highlight limitations and research challenges that need to be solved to implement particular aspects of the LPM vision.

Augmented Business Process Management Systems: A Research Manifesto

Augmented Business Process Management Systems (ABPMSs) are an emerging class of process-aware information systems that draws upon trustworthy AI technology. An ABPMS enhances the execution of business processes with the aim of making these processes more adaptable, proactive, explainable, and context-sensitive. This manifesto presents a vision for ABPMSs and discusses research challenges that need to be surmounted to realize this vision. To this end, we define the concept of ABPMS, we outline the lifecycle of processes within an ABPMS, we discuss core characteristics of an ABPMS, and we derive a set of challenges to realize systems with these characteristics.

SAP Speaks PDDL: Exploiting a Software-Engineering Model for Planning in Business Process Management

Planning is concerned with the automated solution of action sequencing problems described in declarative languages giving the action preconditions and effects. One important application area for such technology is the creation of new processes in Business Process Management (BPM), which is essential in an ever more dynamic business environment. A major obstacle for the application of Planning in this area lies in the modeling. Obtaining a suitable model to plan with -- ideally a description in PDDL, the most commonly used planning language -- is often prohibitively complicated and/or costly. Our core observation in this work is that this problem can be ameliorated by leveraging synergies with model-based software development. Our application at SAP, one of the leading vendors of enterprise software, demonstrates that even one-to-one model re-use is possible. The model in question is called Status and Action Management (SAM). It describes the behavior of Business Objects (BO), i.e., large-scale data structures, at a level of abstraction corresponding to the language of business experts. SAM covers more than 400 kinds of BOs, each of which is described in terms of a set of status variables and how their values are required for, and affected by, processing steps (actions) that are atomic from a business perspective. SAM was developed by SAP as part of a major model-based software engineering effort. We show herein that one can use this same model for planning, thus obtaining a BPM planning application that incurs no modeling overhead at all. We compile SAM into a variant of PDDL, and adapt an off-the-shelf planner to solve this kind of problem. Thanks to the resulting technology, business experts may create new processes simply by specifying the desired behavior in terms of status variable value changes: effectively, by describing the process in their own language.