How to Build Robust FAQ Chatbot with Controllable Question Generator?

Many unanswerable adversarial questions fool the question-answer (QA) system with some plausible answers. Building a robust, frequently asked questions (FAQ) chatbot needs a large amount of diverse adversarial examples. Recent question generation methods are ineffective at generating many high-quality and diverse adversarial question-answer pairs from unstructured text. We propose the diversity controllable semantically valid adversarial attacker (DCSA), a high-quality, diverse, controllable method to generate standard and adversarial samples with a semantic graph. The fluent and semantically generated QA pairs fool our passage retrieval model successfully. After that, we conduct a study on the robustness and generalization of the QA model with generated QA pairs among different domains. We find that the generated data set improves the generalizability of the QA model to the new target domain and the robustness of the QA model to detect unanswerable adversarial questions.

A Case Study and Qualitative Analysis of Simple Cross-Lingual Opinion Mining

User-generated content from social media is produced in many languages, making it technically challenging to compare the discussed themes from one domain across different cultures and regions. It is relevant for domains in a globalized world, such as market research, where people from two nations and markets might have different requirements for a product. We propose a simple, modern, and effective method for building a single topic model with sentiment analysis capable of covering multiple languages simultanteously, based on a pre-trained state-of-the-art deep neural network for natural language understanding. To demonstrate its feasibility, we apply the model to newspaper articles and user comments of a specific domain, i.e., organic food products and related consumption behavior. The themes match across languages. Additionally, we obtain an high proportion of stable and domain-relevant topics, a meaningful relation between topics and their respective textual contents, and an interpretable representation for social media documents. Marketing can potentially benefit from our method, since it provides an easy-to-use means of addressing specific customer interests from different market regions around the globe. For reproducibility, we provide the code, data, and results of our study.

End-to-End Annotator Bias Approximation on Crowdsourced Single-Label Sentiment Analysis

Sentiment analysis is often a crowdsourcing task prone to subjective labels given by many annotators. It is not yet fully understood how the annotation bias of each annotator can be modeled correctly with state-of-the-art methods. However, resolving annotator bias precisely and reliably is the key to understand annotators' labeling behavior and to successfully resolve corresponding individual misconceptions and wrongdoings regarding the annotation task. Our contribution is an explanation and improvement for precise neural end-to-end bias modeling and ground truth estimation, which reduces an undesired mismatch in that regard of the existing state-of-the-art. Classification experiments show that it has potential to improve accuracy in cases where each sample is annotated only by one single annotator. We provide the whole source code publicly and release an own domain-specific sentiment dataset containing 10,000 sentences discussing organic food products. These are crawled from social media and are singly labeled by 10 non-expert annotators.

An Analysis of Programming Course Evaluations Before and After the Introduction of an Autograder

Commonly, introductory programming courses in higher education institutions have hundreds of participating students eager to learn to program. The manual effort for reviewing the submitted source code and for providing feedback can no longer be managed. Manually reviewing the submitted homework can be subjective and unfair, particularly if many tutors are responsible for grading. Different autograders can help in this situation; however, there is a lack of knowledge about how autograders can impact students' overall perception of programming classes and teaching. This is relevant for course organizers and institutions to keep their programming courses attractive while coping with increasing students. This paper studies the answers to the standardized university evaluation questionnaires of multiple large-scale foundational computer science courses which recently introduced autograding. The differences before and after this intervention are analyzed. By incorporating additional observations, we hypothesize how the autograder might have contributed to the significant changes in the data, such as, improved interactions between tutors and students, improved overall course quality, improved learning success, increased time spent, and reduced difficulty. This qualitative study aims to provide hypotheses for future research to define and conduct quantitative surveys and data analysis. The autograder technology can be validated as a teaching method to improve student satisfaction with programming courses.

SocialVisTUM: An Interactive Visualization Toolkit for Correlated Neural Topic Models on Social Media Opinion Mining

Recent research in opinion mining proposed word embedding-based topic modeling methods that provide superior coherence compared to traditional topic modeling. In this paper, we demonstrate how these methods can be used to display correlated topic models on social media texts using SocialVisTUM, our proposed interactive visualization toolkit. It displays a graph with topics as nodes and their correlations as edges. Further details are displayed interactively to support the exploration of large text collections, e.g., representative words and sentences of topics, topic and sentiment distributions, hierarchical topic clustering, and customizable, predefined topic labels. The toolkit optimizes automatically on custom data for optimal coherence. We show a working instance of the toolkit on data crawled from English social media discussions about organic food consumption. The visualization confirms findings of a qualitative consumer research study. SocialVisTUM and its training procedures are accessible online.

Introducing an Abusive Language Classification Framework for Telegram to Investigate the German Hater Community

Since traditional social media platforms ban more and more actors that distribute hate speech or other forms of abusive language (deplatforming), these actors migrate to alternative platforms that do not moderate the users' content. One known platform that is relevant for the German hater community is Telegram, for which there have only been made limited research efforts so far. The goal of this study is to develop a broad framework that consists of (i) an abusive language classification model for German Telegram messages and (ii) a classification model for the hatefulness of Telegram channels. For the first part, we employ existing abusive language datasets containing posts from other platforms to build our classification models. For the channel classification model, we develop a method that combines channel specific content information coming from a topic model with a social graph to predict the hatefulness of channels. Furthermore, we complement these two approaches for hate speech detection with insightful results on the evolution of the hater community on Telegram in Germany. Moreover, we propose methods to the hate speech research community for scalable network analyses for social media platforms. As an additional output of the study, we release an annotated abusive language dataset containing 1,149 annotated Telegram messages.

Classification of Consumer Belief Statements From Social Media

Social media offer plenty of information to perform market research in order to meet the requirements of customers. One way how this research is conducted is that a domain expert gathers and categorizes user-generated content into a complex and fine-grained class structure. In many of such cases, little data meets complex annotations. It is not yet fully understood how this can be leveraged successfully for classification. We examine the classification accuracy of expert labels when used with a) many fine-grained classes and b) few abstract classes. For scenario b) we compare abstract class labels given by the domain expert as baseline and by automatic hierarchical clustering. We compare this to another baseline where the entire class structure is given by a completely unsupervised clustering approach. By doing so, this work can serve as an example of how complex expert annotations are potentially beneficial and can be utilized in the most optimal way for opinion mining in highly specific domains. By exploring across a range of techniques and experiments, we find that automated class abstraction approaches in particular the unsupervised approach performs remarkably well against domain expert baseline on text classification tasks. This has the potential to inspire opinion mining applications in order to support market researchers in practice and to inspire fine-grained automated content analysis on a large scale.

Unsupervised Graph-based Topic Modeling from Video Transcriptions

To unfold the tremendous amount of audiovisual data uploaded daily to social media platforms, effective topic modelling techniques are needed. Existing work tends to apply variants of topic models on text data sets. In this paper, we aim at developing a topic extractor on video transcriptions. The model improves coherence by exploiting neural word embeddings through a graph-based clustering method. Unlike typical topic models, this approach works without knowing the true number of topics. Experimental results on the real-life multimodal data set MuSe-CaR demonstrates that our approach extracts coherent and meaningful topics, outperforming baseline methods. Furthermore, we successfully demonstrate the generalisability of our approach on a pure text review data set.

Sequence Labeling: A Practical Approach

We take a practical approach to solving sequence labeling problem assuming unavailability of domain expertise and scarcity of informational and computational resources. To this end, we utilize a universal end-to-end Bi-LSTM-based neural sequence labeling model applicable to a wide range of NLP tasks and languages. The model combines morphological, semantic, and structural cues extracted from data to arrive at informed predictions. The model's performance is evaluated on eight benchmark datasets (covering three tasks: POS-tagging, NER, and Chunking, and four languages: English, German, Dutch, and Spanish). We observe state-of-the-art results on four of them: CoNLL-2012 (English NER), CoNLL-2002 (Dutch NER), GermEval 2014 (German NER), Tiger Corpus (German POS-tagging), and competitive performance on the rest.