Abstract:Artificial intelligence (AI) is being increasingly integrated into human problem-solving, yet its effects on individual skill development remain unclear. We examine how both AI usage and informativeness can shape learning in the context of a controlled logical reasoning task with on-demand access to AI assistance. We find that greater AI usage is associated with weaker skill development: heavy AI users underperform relative to comparable peers, whereas light AI users perform similarly to matched users who do not use AI. We also find in our study that these patterns are mediated by AI informativeness. Low-information AI neither improves immediate performance nor preserves performance after AI assistance is removed, and is linked to weaker learning overall. On the other hand, high-information AI was found to improve short-run performance without reducing post-AI outcomes on average in our experiments, but with heterogeneous effects. Our findings in general suggest that AI can, depending on context, either complement human skill development by amplifying independent reasoning or can act as a substitute that undermines such reasoning, with the implication that regulating AI access and usage will be important for promoting skill development in the presence of AI assistance.
Abstract:For large language models (LLMs) to be trusted by humans they need to be well-calibrated in the sense that they can accurately assess and communicate how likely it is that their predictions are correct. Recent work has focused on the quality of internal LLM confidence assessments, but the question remains of how well LLMs can communicate this internal model confidence to human users. This paper explores the disparity between external human confidence in an LLM's responses and the internal confidence of the model. Through experiments involving multiple-choice questions, we systematically examine human users' ability to discern the reliability of LLM outputs. Our study focuses on two key areas: (1) assessing users' perception of true LLM confidence and (2) investigating the impact of tailored explanations on this perception. The research highlights that default explanations from LLMs often lead to user overestimation of both the model's confidence and its' accuracy. By modifying the explanations to more accurately reflect the LLM's internal confidence, we observe a significant shift in user perception, aligning it more closely with the model's actual confidence levels. This adjustment in explanatory approach demonstrates potential for enhancing user trust and accuracy in assessing LLM outputs. The findings underscore the importance of transparent communication of confidence levels in LLMs, particularly in high-stakes applications where understanding the reliability of AI-generated information is essential.