Search and Society: Reimagining Information Access for Radical Futures

Information retrieval (IR) technologies and research are undergoing transformative changes. It is our perspective that the community should accept this opportunity to re-center our research agendas on societal needs while dismantling the artificial separation between the work on fairness, accountability, transparency, and ethics in IR and the rest of IR research. Instead of adopting a reactionary strategy of trying to mitigate potential social harms from emerging technologies, the community should aim to proactively set the research agenda for the kinds of systems we should build inspired by diverse explicitly stated sociotechnical imaginaries. The sociotechnical imaginaries that underpin the design and development of information access technologies needs to be explicitly articulated, and we need to develop theories of change in context of these diverse perspectives. Our guiding future imaginaries must be informed by other academic fields, such as democratic theory and critical theory, and should be co-developed with social science scholars, legal scholars, civil rights and social justice activists, and artists, among others. In this perspective paper, we motivate why the community must consider this radical shift in how we do research and what we work on, and sketch a path forward towards this transformation.

Hy-DAT: A Tool to Address Hydropower Modeling Gaps Using Interdependency, Efficiency Curves, and Unit Dispatch Models

As the power system continues to be flooded with intermittent resources, it becomes more important to accurately assess the role of hydro and its impact on the power grid. While hydropower generation has been studied for decades, dependency of power generation on water availability and constraints in hydro operation are not well represented in power system models used in the planning and operation of large-scale interconnection studies. There are still multiple modeling gaps that need to be addressed; if not, they can lead to inaccurate operation and planning reliability studies, and consequently to unintentional load shedding or even blackouts. As a result, it is very important that hydropower is represented correctly in both steady-state and dynamic power system studies. In this paper, we discuss the development and use of the Hydrological Dispatch and Analysis Tool (Hy-DAT) as an interactive graphical user interface, that uses a novel methodology to address the hydropower modeling gaps like water availability and interdependency using a database and algorithms to generate accurate representative models for power system simulation.

Hy-DAT: A Tool to Address Hydropower Modelling Gaps Using Interdependency, Efficiency Curves, and Unit Dispatch Models

As the power system continues to be flooded with intermittent resources, it becomes more important to accurately assess the role of hydro and its impact on the power grid. While hydropower generation has been studied for decades, dependency of power generation on water availability and constraints in hydro operation are not well represented in power system models used in the planning and operation of large-scale interconnection studies. There are still multiple modeling gaps that need to be addressed; if not, they can lead to inaccurate operation and planning reliability studies, and consequently to unintentional load shedding or even blackouts. As a result, it is very important that hydropower is represented correctly in both steady-state and dynamic power system studies. In this paper, we discuss the development and use of the Hydrological Dispatch and Analysis Tool (Hy-DAT) as an interactive graphical user interface (GUI), that uses a novel methodology to address the hydropower modeling gaps like water availability and inter-dependency using a database, and algorithms, to generate accurate representative models for power system simulation.

Structured Entity Extraction Using Large Language Models

Recent advances in machine learning have significantly impacted the field of information extraction, with Large Language Models (LLMs) playing a pivotal role in extracting structured information from unstructured text. This paper explores the challenges and limitations of current methodologies in structured entity extraction and introduces a novel approach to address these issues. We contribute to the field by first introducing and formalizing the task of Structured Entity Extraction (SEE), followed by proposing Approximate Entity Set OverlaP (AESOP) Metric designed to appropriately assess model performance on this task. Later, we propose a new model that harnesses the power of LLMs for enhanced effectiveness and efficiency through decomposing the entire extraction task into multiple stages. Quantitative evaluation and human side-by-side evaluation confirm that our model outperforms baselines, offering promising directions for future advancements in structured entity extraction.

Through the Looking-Glass: Transparency Implications and Challenges in Enterprise AI Knowledge Systems

Knowledge can't be disentangled from people. As AI knowledge systems mine vast volumes of work-related data, the knowledge that's being extracted and surfaced is intrinsically linked to the people who create and use it. When these systems get embedded in organizational settings, the information that is brought to the foreground and the information that's pushed to the periphery can influence how individuals see each other and how they see themselves at work. In this paper, we present the looking-glass metaphor and use it to conceptualize AI knowledge systems as systems that reflect and distort, expanding our view on transparency requirements, implications and challenges. We formulate transparency as a key mediator in shaping different ways of seeing, including seeing into the system, which unveils its capabilities, limitations and behavior, and seeing through the system, which shapes workers' perceptions of their own contributions and others within the organization. Recognizing the sociotechnical nature of these systems, we identify three transparency dimensions necessary to realize the value of AI knowledge systems, namely system transparency, procedural transparency and transparency of outcomes. We discuss key challenges hindering the implementation of these forms of transparency, bringing to light the wider sociotechnical gap and highlighting directions for future Computer-supported Cooperative Work (CSCW) research.

KBFormer: A Diffusion Model for Structured Entity Completion

We develop a generative attention-based approach to modeling structured entities comprising different property types, such as numerical, categorical, string, and composite. This approach handles such heterogeneous data through a mixed continuous-discrete diffusion process over the properties. Our flexible framework can model entities with arbitrary hierarchical properties, enabling applications to structured Knowledge Base (KB) entities and tabular data. Our approach obtains state-of-the-art performance on a majority of cases across 15 datasets. In addition, experiments with a device KB and a nuclear physics dataset demonstrate the model's ability to learn representations useful for entity completion in diverse settings. This has many downstream use cases, including modeling numerical properties with high accuracy - critical for science applications, which also benefit from the model's inherent probabilistic nature.

Co-audit: tools to help humans double-check AI-generated content

Users are increasingly being warned to check AI-generated content for correctness. Still, as LLMs (and other generative models) generate more complex output, such as summaries, tables, or code, it becomes harder for the user to audit or evaluate the output for quality or correctness. Hence, we are seeing the emergence of tool-assisted experiences to help the user double-check a piece of AI-generated content. We refer to these as co-audit tools. Co-audit tools complement prompt engineering techniques: one helps the user construct the input prompt, while the other helps them check the output response. As a specific example, this paper describes recent research on co-audit tools for spreadsheet computations powered by generative models. We explain why co-audit experiences are essential for any application of generative AI where quality is important and errors are consequential (as is common in spreadsheet computations). We propose a preliminary list of principles for co-audit, and outline research challenges.

Large language models can accurately predict searcher preferences

Relevance labels, which indicate whether a search result is valuable to a searcher, are key to evaluating and optimising search systems. The best way to capture the true preferences of users is to ask them for their careful feedback on which results would be useful, but this approach does not scale to produce a large number of labels. Getting relevance labels at scale is usually done with third-party labellers, who judge on behalf of the user, but there is a risk of low-quality data if the labeller doesn't understand user needs. To improve quality, one standard approach is to study real users through interviews, user studies and direct feedback, find areas where labels are systematically disagreeing with users, then educate labellers about user needs through judging guidelines, training and monitoring. This paper introduces an alternate approach for improving label quality. It takes careful feedback from real users, which by definition is the highest-quality first-party gold data that can be derived, and develops an large language model prompt that agrees with that data. We present ideas and observations from deploying language models for large-scale relevance labelling at Bing, and illustrate with data from TREC. We have found large language models can be effective, with accuracy as good as human labellers and similar capability to pick the hardest queries, best runs, and best groups. Systematic changes to the prompts make a difference in accuracy, but so too do simple paraphrases. To measure agreement with real searchers needs high-quality ``gold'' labels, but with these we find that models produce better labels than third-party workers, for a fraction of the cost, and these labels let us train notably better rankers.

Patterns of gender-specializing query reformulation

Users of search systems often reformulate their queries by adding query terms to reflect their evolving information need or to more precisely express their information need when the system fails to surface relevant content. Analyzing these query reformulations can inform us about both system and user behavior. In this work, we study a special category of query reformulations that involve specifying demographic group attributes, such as gender, as part of the reformulated query (e.g., "olympic 2021 soccer results" to "olympic 2021 women's soccer results"). There are many ways a query, the search results, and a demographic attribute such as gender may relate, leading us to hypothesize different causes for these reformulation patterns, such as under-representation on the original result page or based on the linguistic theory of markedness. This paper reports on an observational study of gender-specializing query reformulations -- their contexts and effects -- as a lens on the relationship between system results and gender, based on large-scale search log data from Bing. We find that these reformulations sometimes correct for and other times reinforce gender representation on the original result page, but typically yield better access to the ultimately-selected results. The prevalence of these reformulations -- and which gender they skew towards -- differ by topical context. However, we do not find evidence that either group under-representation or markedness alone adequately explains these reformulations. We hope that future research will use such reformulations as a probe for deeper investigation into gender (and other demographic) representation on the search result page.

Recall as a Measure of Ranking Robustness

Researchers use recall to evaluate rankings across a variety of retrieval, recommendation, and machine learning tasks. While there is a colloquial interpretation of recall in set-based evaluation, the research community is far from a principled understanding of recall metrics for rankings. The lack of principled understanding of or motivation for recall has resulted in criticism amongst the retrieval community that recall is useful as a measure at all. In this light, we reflect on the measurement of recall in rankings from a formal perspective. Our analysis is composed of three tenets: recall, robustness, and lexicographic evaluation. First, we formally define `recall-orientation' as sensitivity to movement of the bottom-ranked relevant item. Second, we analyze our concept of recall orientation from the perspective of robustness with respect to possible searchers and content providers. Finally, we extend this conceptual and theoretical treatment of recall by developing a practical preference-based evaluation method based on lexicographic comparison. Through extensive empirical analysis across 17 TREC tracks, we establish that our new evaluation method, lexirecall, is correlated with existing recall metrics and exhibits substantially higher discriminative power and stability in the presence of missing labels. Our conceptual, theoretical, and empirical analysis substantially deepens our understanding of recall and motivates its adoption through connections to robustness and fairness.