Robust Explanations for User Trust in Enterprise NLP Systems

Robust explanations are increasingly required for user trust in enterprise NLP, yet pre-deployment validation is difficult in the common case of black-box deployment (API-only access) where representation-based explainers are infeasible and existing studies provide limited guidance on whether explanations remain stable under real user noise, especially when organizations migrate from encoder classifiers to decoder LLMs. To close this gap, we propose a unified black-box robustness evaluation framework for token-level explanations based on leave-one-out occlusion, and operationalize explanation robustness with top-token flip rate under realistic perturbations (swap, deletion, shuffling, and back-translation) at multiple severity levels. Using this protocol, we conduct a systematic cross-architecture comparison across three benchmark datasets and six models spanning encoder and decoder families (BERT, RoBERTa, Qwen 7B/14B, Llama 8B/70B; 64,800 cases). We find that decoder LLMs produce substantially more stable explanations than encoder baselines (73% lower flip rates on average), and that stability improves with model scale (44% gain from 7B to 70B). Finally, we relate robustness improvements to inference cost, yielding a practical cost-robustness tradeoff curve that supports model and explanation selection prior to deployment in compliance-sensitive applications.

Adaptive Memory Admission Control for LLM Agents

LLM-based agents increasingly rely on long-term memory to support multi-session reasoning and interaction, yet current systems provide little control over what information is retained. In practice, agents either accumulate large volumes of conversational content, including hallucinated or obsolete facts, or depend on opaque, fully LLM-driven memory policies that are costly and difficult to audit. As a result, memory admission remains a poorly specified and weakly controlled component in agent architectures. To address this gap, we propose Adaptive Memory Admission Control (A-MAC), a framework that treats memory admission as a structured decision problem. A-MAC decomposes memory value into five complementary and interpretable factors: future utility, factual confidence, semantic novelty, temporal recency, and content type prior. The framework combines lightweight rule-based feature extraction with a single LLM-assisted utility assessment, and learns domain-adaptive admission policies through cross-validated optimization. This design enables transparent and efficient control over long-term memory. Experiments on the LoCoMo benchmark show that A-MAC achieves a superior precision-recall tradeoff, improving F1 to 0.583 while reducing latency by 31% compared to state-of-the-art LLM-native memory systems. Ablation results identify content type prior as the most influential factor for reliable memory admission. These findings demonstrate that explicit and interpretable admission control is a critical design principle for scalable and reliable memory in LLM-based agents.