RobustExplain: Evaluating Robustness of LLM-Based Explanation Agents for Recommendation

Large Language Models (LLMs) are increasingly used to generate natural-language explanations in recommender systems, acting as explanation agents that reason over user behavior histories. While prior work has focused on explanation fluency and relevance under fixed inputs, the robustness of LLM-generated explanations to realistic user behavior noise remains largely unexplored. In real-world web platforms, interaction histories are inherently noisy due to accidental clicks, temporal inconsistencies, missing values, and evolving preferences, raising concerns about explanation stability and user trust. We present RobustExplain, the first systematic evaluation framework for measuring the robustness of LLM-generated recommendation explanations. RobustExplain introduces five realistic user behavior perturbations evaluated across multiple severity levels and a multi-dimensional robustness metric capturing semantic, keyword, structural, and length consistency. Our goal is to establish a principled, task-level evaluation framework and initial robustness baselines, rather than to provide a comprehensive leaderboard across all available LLMs. Experiments on four representative LLMs (7B--70B) show that current models exhibit only moderate robustness, with larger models achieving up to 8% higher stability. Our results establish the first robustness benchmarks for explanation agents and highlight robustness as a critical dimension for trustworthy, agent-driven recommender systems at web scale.

LLMs as Orchestrators: Constraint-Compliant Multi-Agent Optimization for Recommendation Systems

Recommendation systems must optimize multiple objectives while satisfying hard business constraints such as fairness and coverage. For example, an e-commerce platform may require every recommendation list to include items from multiple sellers and at least one newly listed product; violating such constraints--even once--is unacceptable in production. Prior work on multi-objective recommendation and recent LLM-based recommender agents largely treat constraints as soft penalties or focus on item scoring and interaction, leading to frequent violations in real-world deployments. How to leverage LLMs for coordinating constrained optimization in recommendation systems remains underexplored. We propose DualAgent-Rec, an LLM-coordinated dual-agent framework for constrained multi-objective e-commerce recommendation. The framework separates optimization into an Exploitation Agent that prioritizes accuracy under hard constraints and an Exploration Agent that promotes diversity through unconstrained Pareto search. An LLM-based coordinator adaptively allocates resources between agents based on optimization progress and constraint satisfaction, while an adaptive epsilon-relaxation mechanism guarantees feasibility of final solutions. Experiments on the Amazon Reviews 2023 dataset demonstrate that DualAgent-Rec achieves 100% constraint satisfaction and improves Pareto hypervolume by 4-6% over strong baselines, while maintaining competitive accuracy-diversity trade-offs. These results indicate that LLMs can act as effective orchestration agents for deployable and constraint-compliant recommendation systems.