Robust Explanations for User Trust in Enterprise NLP Systems

Robust explanations are increasingly required for user trust in enterprise NLP, yet pre-deployment validation is difficult in the common case of black-box deployment (API-only access) where representation-based explainers are infeasible and existing studies provide limited guidance on whether explanations remain stable under real user noise, especially when organizations migrate from encoder classifiers to decoder LLMs. To close this gap, we propose a unified black-box robustness evaluation framework for token-level explanations based on leave-one-out occlusion, and operationalize explanation robustness with top-token flip rate under realistic perturbations (swap, deletion, shuffling, and back-translation) at multiple severity levels. Using this protocol, we conduct a systematic cross-architecture comparison across three benchmark datasets and six models spanning encoder and decoder families (BERT, RoBERTa, Qwen 7B/14B, Llama 8B/70B; 64,800 cases). We find that decoder LLMs produce substantially more stable explanations than encoder baselines (73% lower flip rates on average), and that stability improves with model scale (44% gain from 7B to 70B). Finally, we relate robustness improvements to inference cost, yielding a practical cost-robustness tradeoff curve that supports model and explanation selection prior to deployment in compliance-sensitive applications.

Adaptive Memory Admission Control for LLM Agents

LLM-based agents increasingly rely on long-term memory to support multi-session reasoning and interaction, yet current systems provide little control over what information is retained. In practice, agents either accumulate large volumes of conversational content, including hallucinated or obsolete facts, or depend on opaque, fully LLM-driven memory policies that are costly and difficult to audit. As a result, memory admission remains a poorly specified and weakly controlled component in agent architectures. To address this gap, we propose Adaptive Memory Admission Control (A-MAC), a framework that treats memory admission as a structured decision problem. A-MAC decomposes memory value into five complementary and interpretable factors: future utility, factual confidence, semantic novelty, temporal recency, and content type prior. The framework combines lightweight rule-based feature extraction with a single LLM-assisted utility assessment, and learns domain-adaptive admission policies through cross-validated optimization. This design enables transparent and efficient control over long-term memory. Experiments on the LoCoMo benchmark show that A-MAC achieves a superior precision-recall tradeoff, improving F1 to 0.583 while reducing latency by 31% compared to state-of-the-art LLM-native memory systems. Ablation results identify content type prior as the most influential factor for reliable memory admission. These findings demonstrate that explicit and interpretable admission control is a critical design principle for scalable and reliable memory in LLM-based agents.

RobustExplain: Evaluating Robustness of LLM-Based Explanation Agents for Recommendation

Large Language Models (LLMs) are increasingly used to generate natural-language explanations in recommender systems, acting as explanation agents that reason over user behavior histories. While prior work has focused on explanation fluency and relevance under fixed inputs, the robustness of LLM-generated explanations to realistic user behavior noise remains largely unexplored. In real-world web platforms, interaction histories are inherently noisy due to accidental clicks, temporal inconsistencies, missing values, and evolving preferences, raising concerns about explanation stability and user trust. We present RobustExplain, the first systematic evaluation framework for measuring the robustness of LLM-generated recommendation explanations. RobustExplain introduces five realistic user behavior perturbations evaluated across multiple severity levels and a multi-dimensional robustness metric capturing semantic, keyword, structural, and length consistency. Our goal is to establish a principled, task-level evaluation framework and initial robustness baselines, rather than to provide a comprehensive leaderboard across all available LLMs. Experiments on four representative LLMs (7B--70B) show that current models exhibit only moderate robustness, with larger models achieving up to 8% higher stability. Our results establish the first robustness benchmarks for explanation agents and highlight robustness as a critical dimension for trustworthy, agent-driven recommender systems at web scale.

LLMs as Orchestrators: Constraint-Compliant Multi-Agent Optimization for Recommendation Systems

Recommendation systems must optimize multiple objectives while satisfying hard business constraints such as fairness and coverage. For example, an e-commerce platform may require every recommendation list to include items from multiple sellers and at least one newly listed product; violating such constraints--even once--is unacceptable in production. Prior work on multi-objective recommendation and recent LLM-based recommender agents largely treat constraints as soft penalties or focus on item scoring and interaction, leading to frequent violations in real-world deployments. How to leverage LLMs for coordinating constrained optimization in recommendation systems remains underexplored. We propose DualAgent-Rec, an LLM-coordinated dual-agent framework for constrained multi-objective e-commerce recommendation. The framework separates optimization into an Exploitation Agent that prioritizes accuracy under hard constraints and an Exploration Agent that promotes diversity through unconstrained Pareto search. An LLM-based coordinator adaptively allocates resources between agents based on optimization progress and constraint satisfaction, while an adaptive epsilon-relaxation mechanism guarantees feasibility of final solutions. Experiments on the Amazon Reviews 2023 dataset demonstrate that DualAgent-Rec achieves 100% constraint satisfaction and improves Pareto hypervolume by 4-6% over strong baselines, while maintaining competitive accuracy-diversity trade-offs. These results indicate that LLMs can act as effective orchestration agents for deployable and constraint-compliant recommendation systems.