Classist Tools: Social Class Correlates with Performance in NLP

Since the foundational work of William Labov on the social stratification of language (Labov, 1964), linguistics has made concentrated efforts to explore the links between sociodemographic characteristics and language production and perception. But while there is strong evidence for socio-demographic characteristics in language, they are infrequently used in Natural Language Processing (NLP). Age and gender are somewhat well represented, but Labov's original target, socioeconomic status, is noticeably absent. And yet it matters. We show empirically that NLP disadvantages less-privileged socioeconomic groups. We annotate a corpus of 95K utterances from movies with social class, ethnicity and geographical language variety and measure the performance of NLP systems on three tasks: language modelling, automatic speech recognition, and grammar error correction. We find significant performance disparities that can be attributed to socioeconomic status as well as ethnicity and geographical differences. With NLP technologies becoming ever more ubiquitous and quotidian, they must accommodate all language varieties to avoid disadvantaging already marginalised groups. We argue for the inclusion of socioeconomic class in future language technologies.

Impoverished Language Technology: The Lack of (Social) Class in NLP

Since Labov's (1964) foundational work on the social stratification of language, linguistics has dedicated concerted efforts towards understanding the relationships between socio-demographic factors and language production and perception. Despite the large body of evidence identifying significant relationships between socio-demographic factors and language production, relatively few of these factors have been investigated in the context of NLP technology. While age and gender are well covered, Labov's initial target, socio-economic class, is largely absent. We survey the existing Natural Language Processing (NLP) literature and find that only 20 papers even mention socio-economic status. However, the majority of those papers do not engage with class beyond collecting information of annotator-demographics. Given this research lacuna, we provide a definition of class that can be operationalised by NLP researchers, and argue for including socio-economic class in future language technologies.

Angry Men, Sad Women: Large Language Models Reflect Gendered Stereotypes in Emotion Attribution

Large language models (LLMs) reflect societal norms and biases, especially about gender. While societal biases and stereotypes have been extensively researched in various NLP applications, there is a surprising gap for emotion analysis. However, emotion and gender are closely linked in societal discourse. E.g., women are often thought of as more empathetic, while men's anger is more socially accepted. To fill this gap, we present the first comprehensive study of gendered emotion attribution in five state-of-the-art LLMs (open- and closed-source). We investigate whether emotions are gendered, and whether these variations are based on societal stereotypes. We prompt the models to adopt a gendered persona and attribute emotions to an event like 'When I had a serious argument with a dear person'. We then analyze the emotions generated by the models in relation to the gender-event pairs. We find that all models consistently exhibit gendered emotions, influenced by gender stereotypes. These findings are in line with established research in psychology and gender studies. Our study sheds light on the complex societal interplay between language, gender, and emotion. The reproduction of emotion stereotypes in LLMs allows us to use those models to study the topic in detail, but raises questions about the predictive use of those same LLMs for emotion applications.

Subjective $\textit{Isms}$? On the Danger of Conflating Hate and Offence in Abusive Language Detection

Natural language processing research has begun to embrace the notion of annotator subjectivity, motivated by variations in labelling. This approach understands each annotator's view as valid, which can be highly suitable for tasks that embed subjectivity, e.g., sentiment analysis. However, this construction may be inappropriate for tasks such as hate speech detection, as it affords equal validity to all positions on e.g., sexism or racism. We argue that the conflation of hate and offence can invalidate findings on hate speech, and call for future work to be situated in theory, disentangling hate from its orthogonal concept, offence.

Emotion Analysis in NLP: Trends, Gaps and Roadmap for Future Directions

Emotions are a central aspect of communication. Consequently, emotion analysis (EA) is a rapidly growing field in natural language processing (NLP). However, there is no consensus on scope, direction, or methods. In this paper, we conduct a thorough review of 154 relevant NLP publications from the last decade. Based on this review, we address four different questions: (1) How are EA tasks defined in NLP? (2) What are the most prominent emotion frameworks and which emotions are modeled? (3) Is the subjectivity of emotions considered in terms of demographics and cultural factors? and (4) What are the primary NLP applications for EA? We take stock of trends in EA and tasks, emotion frameworks used, existing datasets, methods, and applications. We then discuss four lacunae: (1) the absence of demographic and cultural aspects does not account for the variation in how emotions are perceived, but instead assumes they are universally experienced in the same manner; (2) the poor fit of emotion categories from the two main emotion theories to the task; (3) the lack of standardized EA terminology hinders gap identification, comparison, and future goals; and (4) the absence of interdisciplinary research isolates EA from insights in other fields. Our work will enable more focused research into EA and a more holistic approach to modeling emotions in NLP.

Know Your Audience: Do LLMs Adapt to Different Age and Education Levels?

Large language models (LLMs) offer a range of new possibilities, including adapting the text to different audiences and their reading needs. But how well do they adapt? We evaluate the readability of answers generated by four state-of-the-art LLMs (commercial and open-source) to science questions when prompted to target different age groups and education levels. To assess the adaptability of LLMs to diverse audiences, we compare the readability scores of the generated responses against the recommended comprehension level of each age and education group. We find large variations in the readability of the answers by different LLMs. Our results suggest LLM answers need to be better adapted to the intended audience demographics to be more comprehensible. They underline the importance of enhancing the adaptability of LLMs in education settings to cater to diverse age and education levels. Overall, current LLMs have set readability ranges and do not adapt well to different audiences, even when prompted. That limits their potential for educational purposes.

Mirages: On Anthropomorphism in Dialogue Systems

Automated dialogue or conversational systems are anthropomorphised by developers and personified by users. While a degree of anthropomorphism is inevitable, conscious and unconscious design choices can guide users to personify them to varying degrees. Encouraging users to relate to automated systems as if they were human can lead to transparency and trust issues, and high risk scenarios caused by over-reliance on their outputs. As a result, natural language processing researchers have begun to investigate factors that induce personification and develop resources to mitigate such effects. However, these efforts are fragmented, and many aspects of anthropomorphism have yet to be considered. In this paper, we discuss the linguistic factors that contribute to the anthropomorphism of dialogue systems and the harms that can arise, arguing that it can reinforce stereotypes of gender roles and notions of acceptable language. We recommend that future efforts towards developing dialogue systems take particular care in their design, development, release, and description; and attend to the many linguistic cues that can elicit personification by users.

Computer says "No": The Case Against Empathetic Conversational AI

Emotions are an integral part of human cognition and they guide not only our understanding of the world but also our actions within it. As such, whether we soothe or flame an emotion is not inconsequential. Recent work in conversational AI has focused on responding empathetically to users, validating and soothing their emotions without a real basis. This AI-aided emotional regulation can have negative consequences for users and society, tending towards a one-noted happiness defined as only the absence of "negative" emotions. We argue that we must carefully consider whether and how to respond to users' emotions.

ConvAbuse: Data, Analysis, and Benchmarks for Nuanced Abuse Detection in Conversational AI

We present the first English corpus study on abusive language towards three conversational AI systems gathered "in the wild": an open-domain social bot, a rule-based chatbot, and a task-based system. To account for the complexity of the task, we take a more `nuanced' approach where our ConvAI dataset reflects fine-grained notions of abuse, as well as views from multiple expert annotators. We find that the distribution of abuse is vastly different compared to other commonly used datasets, with more sexually tinted aggression towards the virtual persona of these systems. Finally, we report results from bench-marking existing models against this data. Unsurprisingly, we find that there is substantial room for improvement with F1 scores below 90%.

Alexa, Google, Siri: What are Your Pronouns? Gender and Anthropomorphism in the Design and Perception of Conversational Assistants

Technology companies have produced varied responses to concerns about the effects of the design of their conversational AI systems. Some have claimed that their voice assistants are in fact not gendered or human-like -- despite design features suggesting the contrary. We compare these claims to user perceptions by analysing the pronouns they use when referring to AI assistants. We also examine systems' responses and the extent to which they generate output which is gendered and anthropomorphic. We find that, while some companies appear to be addressing the ethical concerns raised, in some cases, their claims do not seem to hold true. In particular, our results show that system outputs are ambiguous as to the humanness of the systems, and that users tend to personify and gender them as a result.