Diversity-grounded Channel Prototypical Learning for Out-of-Distribution Intent Detection

In the realm of task-oriented dialogue systems, a robust intent detection mechanism must effectively handle malformed utterances encountered in real-world scenarios. This study presents a novel fine-tuning framework for large language models (LLMs) aimed at enhancing in-distribution (ID) intent classification and out-of-distribution (OOD) intent detection, which utilizes semantic matching with prototypes derived from ID class names. By harnessing the highly distinguishable representations of LLMs, we construct semantic prototypes for each ID class using a diversity-grounded prompt tuning approach. We rigorously test our framework in a challenging OOD context, where ID and OOD classes are semantically close yet distinct, referred to as \emph{near} OOD detection. For a thorough assessment, we benchmark our method against the prevalent fine-tuning approaches. The experimental findings reveal that our method demonstrates superior performance in both few-shot ID intent classification and near-OOD intent detection tasks.

Continual Dialogue State Tracking via Reason-of-Select Distillation

An ideal dialogue system requires continuous skill acquisition and adaptation to new tasks while retaining prior knowledge. Dialogue State Tracking (DST), vital in these systems, often involves learning new services and confronting catastrophic forgetting, along with a critical capability loss termed the "Value Selection Quandary." To address these challenges, we introduce the Reason-of-Select (RoS) distillation method by enhancing smaller models with a novel 'meta-reasoning' capability. Meta-reasoning employs an enhanced multi-domain perspective, combining fragments of meta-knowledge from domain-specific dialogues during continual learning. This transcends traditional single-perspective reasoning. The domain bootstrapping process enhances the model's ability to dissect intricate dialogues from multiple possible values. Its domain-agnostic property aligns data distribution across different domains, effectively mitigating forgetting. Additionally, two novel improvements, "multi-value resolution" strategy and Semantic Contrastive Reasoning Selection method, significantly enhance RoS by generating DST-specific selection chains and mitigating hallucinations in teachers' reasoning, ensuring effective and reliable knowledge transfer. Extensive experiments validate the exceptional performance and robust generalization capabilities of our method. The source code is provided for reproducibility.

Minimizing PLM-Based Few-Shot Intent Detectors

Recent research has demonstrated the feasibility of training efficient intent detectors based on pre-trained language model~(PLM) with limited labeled data. However, deploying these detectors in resource-constrained environments such as mobile devices poses challenges due to their large sizes. In this work, we aim to address this issue by exploring techniques to minimize the size of PLM-based intent detectors trained with few-shot data. Specifically, we utilize large language models (LLMs) for data augmentation, employ a cutting-edge model compression method for knowledge distillation, and devise a vocabulary pruning mechanism called V-Prune. Through these approaches, we successfully achieve a compression ratio of 21 in model memory usage, including both Transformer and the vocabulary, while maintaining almost identical performance levels on four real-world benchmarks.

Revisit Few-shot Intent Classification with PLMs: Direct Fine-tuning vs. Continual Pre-training

We consider the task of few-shot intent detection, which involves training a deep learning model to classify utterances based on their underlying intents using only a small amount of labeled data. The current approach to address this problem is through continual pre-training, i.e., fine-tuning pre-trained language models (PLMs) on external resources (e.g., conversational corpora, public intent detection datasets, or natural language understanding datasets) before using them as utterance encoders for training an intent classifier. In this paper, we show that continual pre-training may not be essential, since the overfitting problem of PLMs on this task may not be as serious as expected. Specifically, we find that directly fine-tuning PLMs on only a handful of labeled examples already yields decent results compared to methods that employ continual pre-training, and the performance gap diminishes rapidly as the number of labeled data increases. To maximize the utilization of the limited available data, we propose a context augmentation method and leverage sequential self-distillation to boost performance. Comprehensive experiments on real-world benchmarks show that given only two or more labeled samples per class, direct fine-tuning outperforms many strong baselines that utilize external data sources for continual pre-training. The code can be found at https://github.com/hdzhang-code/DFTPlus.

New Intent Discovery with Pre-training and Contrastive Learning

New intent discovery aims to uncover novel intent categories from user utterances to expand the set of supported intent classes. It is a critical task for the development and service expansion of a practical dialogue system. Despite its importance, this problem remains under-explored in the literature. Existing approaches typically rely on a large amount of labeled utterances and employ pseudo-labeling methods for representation learning and clustering, which are label-intensive, inefficient, and inaccurate. In this paper, we provide new solutions to two important research questions for new intent discovery: (1) how to learn semantic utterance representations and (2) how to better cluster utterances. Particularly, we first propose a multi-task pre-training strategy to leverage rich unlabeled data along with external labeled data for representation learning. Then, we design a new contrastive loss to exploit self-supervisory signals in unlabeled data for clustering. Extensive experiments on three intent recognition benchmarks demonstrate the high effectiveness of our proposed method, which outperforms state-of-the-art methods by a large margin in both unsupervised and semi-supervised scenarios. The source code will be available at \url{https://github.com/zhang-yu-wei/MTP-CLNN}.

Fine-tuning Pre-trained Language Models for Few-shot Intent Detection: Supervised Pre-training and Isotropization

It is challenging to train a good intent classifier for a task-oriented dialogue system with only a few annotations. Recent studies have shown that fine-tuning pre-trained language models with a small amount of labeled utterances from public benchmarks in a supervised manner is extremely helpful. However, we find that supervised pre-training yields an anisotropic feature space, which may suppress the expressive power of the semantic representations. Inspired by recent research in isotropization, we propose to improve supervised pre-training by regularizing the feature space towards isotropy. We propose two regularizers based on contrastive learning and correlation matrix respectively, and demonstrate their effectiveness through extensive experiments. Our main finding is that it is promising to regularize supervised pre-training with isotropization to further improve the performance of few-shot intent detection. The source code can be found at https://github.com/fanolabs/isoIntentBert-main.

Effectiveness of Pre-training for Few-shot Intent Classification

This paper investigates the effectiveness of pre-training for few-shot intent classification. While existing paradigms commonly further pre-train language models such as BERT on a vast amount of unlabeled corpus, we find it highly effective and efficient to simply fine-tune BERT with a small set of labeled utterances from public datasets. Specifically, fine-tuning BERT with roughly 1,000 labeled data yields a pre-trained model -- IntentBERT, which can easily surpass the performance of existing pre-trained models for few-shot intent classification on novel domains with very different semantics. The high effectiveness of IntentBERT confirms the feasibility and practicality of few-shot intent detection, and its high generalization ability across different domains suggests that intent classification tasks may share a similar underlying structure, which can be efficiently learned from a small set of labeled data. The source code can be found at https://github.com/hdzhang-code/IntentBERT.

Out-of-Scope Intent Detection with Self-Supervision and Discriminative Training

Out-of-scope intent detection is of practical importance in task-oriented dialogue systems. Since the distribution of outlier utterances is arbitrary and unknown in the training stage, existing methods commonly rely on strong assumptions on data distribution such as mixture of Gaussians to make inference, resulting in either complex multi-step training procedures or hand-crafted rules such as confidence threshold selection for outlier detection. In this paper, we propose a simple yet effective method to train an out-of-scope intent classifier in a fully end-to-end manner by simulating the test scenario in training, which requires no assumption on data distribution and no additional post-processing or threshold setting. Specifically, we construct a set of pseudo outliers in the training stage, by generating synthetic outliers using inliner features via self-supervision and sampling out-of-scope sentences from easily available open-domain datasets. The pseudo outliers are used to train a discriminative classifier that can be directly applied to and generalize well on the test task. We evaluate our method extensively on four benchmark dialogue datasets and observe significant improvements over state-of-the-art approaches. Our code has been released at https://github.com/liam0949/DCLOOS.

Adaptive Chemical Reaction Optimization for Global Numerical Optimization

A newly proposed chemical-reaction-inspired metaheurisic, Chemical Reaction Optimization (CRO), has been applied to many optimization problems in both discrete and continuous domains. To alleviate the effort in tuning parameters, this paper reduces the number of optimization parameters in canonical CRO and develops an adaptive scheme to evolve them. Our proposed Adaptive CRO (ACRO) adapts better to different optimization problems. We perform simulations with ACRO on a widely-used benchmark of continuous problems. The simulation results show that ACRO has superior performance over canonical CRO.

Chemical Reaction Optimization for the Set Covering Problem

The set covering problem (SCP) is one of the representative combinatorial optimization problems, having many practical applications. This paper investigates the development of an algorithm to solve SCP by employing chemical reaction optimization (CRO), a general-purpose metaheuristic. It is tested on a wide range of benchmark instances of SCP. The simulation results indicate that this algorithm gives outstanding performance compared with other heuristics and metaheuristics in solving SCP.