HF4Rec: Human-Like Feedback-Driven Optimization Framework for Explainable Recommendation

Recent advancements in explainable recommendation have greatly bolstered user experience by elucidating the decision-making rationale. However, the existing methods actually fail to provide effective feedback signals for potentially better or worse generated explanations due to their reliance on traditional supervised learning paradigms in sparse interaction data. To address these issues, we propose a novel human-like feedback-driven optimization framework. This framework employs a dynamic interactive optimization mechanism for achieving human-centered explainable requirements without incurring high labor costs. Specifically, we propose to utilize large language models (LLMs) as human simulators to predict human-like feedback for guiding the learning process. To enable the LLMs to deeply understand the task essence and meet user's diverse personalized requirements, we introduce a human-induced customized reward scoring method, which helps stimulate the language understanding and logical reasoning capabilities of LLMs. Furthermore, considering the potential conflicts between different perspectives of explanation quality, we introduce a principled Pareto optimization that transforms the multi-perspective quality enhancement task into a multi-objective optimization problem for improving explanation performance. At last, to achieve efficient model training, we design an off-policy optimization pipeline. By incorporating a replay buffer and addressing the data distribution biases, we can effectively improve data utilization and enhance model generality. Extensive experiments on four datasets demonstrate the superiority of our approach.

Enhancing Recommendation Explanations through User-Centric Refinement

Generating natural language explanations for recommendations has become increasingly important in recommender systems. Traditional approaches typically treat user reviews as ground truth for explanations and focus on improving review prediction accuracy by designing various model architectures. However, due to limitations in data scale and model capability, these explanations often fail to meet key user-centric aspects such as factuality, personalization, and sentiment coherence, significantly reducing their overall helpfulness to users. In this paper, we propose a novel paradigm that refines initial explanations generated by existing explainable recommender models during the inference stage to enhance their quality in multiple aspects. Specifically, we introduce a multi-agent collaborative refinement framework based on large language models. To ensure alignment between the refinement process and user demands, we employ a plan-then-refine pattern to perform targeted modifications. To enable continuous improvements, we design a hierarchical reflection mechanism that provides feedback on the refinement process from both strategic and content perspectives. Extensive experiments on three datasets demonstrate the effectiveness of our framework.

CharacterEval: A Chinese Benchmark for Role-Playing Conversational Agent Evaluation

Recently, the advent of large language models (LLMs) has revolutionized generative agents. Among them, Role-Playing Conversational Agents (RPCAs) attract considerable attention due to their ability to emotionally engage users. However, the absence of a comprehensive benchmark impedes progress in this field. To bridge this gap, we introduce CharacterEval, a Chinese benchmark for comprehensive RPCA assessment, complemented by a tailored high-quality dataset. The dataset comprises 1,785 multi-turn role-playing dialogues, encompassing 23,020 examples and featuring 77 characters derived from Chinese novels and scripts. It was carefully constructed, beginning with initial dialogue extraction via GPT-4, followed by rigorous human-led quality control, and enhanced with in-depth character profiles sourced from Baidu Baike. CharacterEval employs a multifaceted evaluation approach, encompassing thirteen targeted metrics on four dimensions. Comprehensive experiments on CharacterEval demonstrate that Chinese LLMs exhibit more promising capabilities than GPT-4 in Chinese role-playing conversation. Source code, data source and reward model will be publicly accessible at https://github.com/morecry/CharacterEval.