SD-MAR: Multi-image Analytical Reasoning via Synthetic Data and Reinforcement Learning

Vision Language Models (VLMs) demonstrate strong perceptual abilities but remain limited in tasks requiring analytical reasoning across multiple visual states, such as multi-image comparison, change detection, and multi-step visual inference. These capabilities are critical for real-world multimodal applications where reasoning must be grounded in systematic differences between visual contexts. However, existing benchmarks rarely require both explicit visual comparison and analytical reasoning, leaving this capability underexplored. To address this gap, we introduce SD-MAR (Synthetic Data for Multi-image Analytical Reasoning), a framework for training and evaluating VLMs on multi-image analytical reasoning. SD-MAR constructs paired visual scenarios through controlled perturbations and generates reasoning tasks spanning semantic change attribution and quantitative comparison. We further train VLMs using GRPO-lite with Backward Discounted Allocation (BDA), a reinforcement learning approach that removes KL regularization to encourage stronger policy optimization while allocating greater credit to the later reasoning steps where analytical conclusions are formed. Experiments on Qwen2.5-VL-7B and InternVL3-8B show that GRPO-lite fine-tuning on SD-MAR improves in-domain accuracy by up to 36.95%, with Qwen2.5-VL-7B outperforming GPT-4.1 on the SD-MAR benchmark. Importantly, out-of-domain generalization is preserved or improved: performance remains within 1% on MME, MMMU-Pro, and MathVista, while improving by up to 4% on MMBench. LLM-as-judge evaluation further demonstrates consistent improvements in logical coherence and explanation quality across both models.

NatCS: Eliciting Natural Customer Support Dialogues

Despite growing interest in applications based on natural customer support conversations, there exist remarkably few publicly available datasets that reflect the expected characteristics of conversations in these settings. Existing task-oriented dialogue datasets, which were collected to benchmark dialogue systems mainly in written human-to-bot settings, are not representative of real customer support conversations and do not provide realistic benchmarks for systems that are applied to natural data. To address this gap, we introduce NatCS, a multi-domain collection of spoken customer service conversations. We describe our process for collecting synthetic conversations between customers and agents based on natural language phenomena observed in real conversations. Compared to previous dialogue datasets, the conversations collected with our approach are more representative of real human-to-human conversations along multiple metrics. Finally, we demonstrate potential uses of NatCS, including dialogue act classification and intent induction from conversations as potential applications, showing that dialogue act annotations in NatCS provide more effective training data for modeling real conversations compared to existing synthetic written datasets. We publicly release NatCS to facilitate research in natural dialog systems

Intent Induction from Conversations for Task-Oriented Dialogue Track at DSTC 11

With increasing demand for and adoption of virtual assistants, recent work has investigated ways to accelerate bot schema design through the automatic induction of intents or the induction of slots and dialogue states. However, a lack of dedicated benchmarks and standardized evaluation has made progress difficult to track and comparisons between systems difficult to make. This challenge track, held as part of the Eleventh Dialog Systems Technology Challenge, introduces a benchmark that aims to evaluate methods for the automatic induction of customer intents in a realistic setting of customer service interactions between human agents and customers. We propose two subtasks for progressively tackling the automatic induction of intents and corresponding evaluation methodologies. We then present three datasets suitable for evaluating the tasks and propose simple baselines. Finally, we summarize the submissions and results of the challenge track, for which we received submissions from 34 teams.