An Industrial-Scale Insurance LLM Achieving Verifiable Domain Mastery and Hallucination Control without Competence Trade-offs

Adapting Large Language Models (LLMs) to high-stakes vertical domains like insurance presents a significant challenge: scenarios demand strict adherence to complex regulations and business logic with zero tolerance for hallucinations. Existing approaches often suffer from a Competency Trade-off - sacrificing general intelligence for domain expertise - or rely heavily on RAG without intrinsic reasoning. To bridge this gap, we present INS-S1, an insurance-specific LLM family trained via a novel end-to-end alignment paradigm. Our approach features two methodological innovations: (1) A Verifiable Data Synthesis System that constructs hierarchical datasets for actuarial reasoning and compliance; and (2) A Progressive SFT-RL Curriculum Framework that integrates dynamic data annealing with a synergistic mix of Verified Reasoning (RLVR) and AI Feedback (RLAIF). By optimizing data ratios and reward signals, this framework enforces domain constraints while preventing catastrophic forgetting. Additionally, we release INSEva, the most comprehensive insurance benchmark to date (39k+ samples). Extensive experiments show that INS-S1 achieves SOTA performance on domain tasks, significantly outperforming DeepSeek-R1 and Gemini-2.5-Pro. Crucially, it maintains top-tier general capabilities and achieves a record-low 0.6% hallucination rate (HHEM). Our results demonstrate that rigorous domain specialization can be achieved without compromising general intelligence.

Softmax Linear Attention: Reclaiming Global Competition

While linear attention reduces the quadratic complexity of standard Transformers to linear time, it often lags behind in expressivity due to the removal of softmax normalization. This omission eliminates \emph{global competition}, a critical mechanism that enables models to sharply focus on relevant information amidst long-context noise. In this work, we propose \textbf{Softmax Linear Attention (SLA)}, a framework designed to restore this competitive selection without sacrificing efficiency. By lifting the softmax operation from the token level to the head level, SLA leverages attention heads as coarse semantic slots, applying a competitive gating mechanism to dynamically select the most relevant subspaces. This reintroduces the ``winner-take-all'' dynamics essential for precise retrieval and robust long-context understanding. Distinct from prior methods that focus on refining local kernel functions, SLA adopts a broader perspective by exploiting the higher-level multi-head aggregation structure. Extensive experiments demonstrate that SLA consistently enhances state-of-the-art linear baselines (RetNet, GLA, GDN) across language modeling and long-context benchmarks, particularly in challenging retrieval scenarios where it significantly boosts robustness against noise, validating its capability to restore precise focus while maintaining linear complexity.

PEER: Expertizing Domain-Specific Tasks with a Multi-Agent Framework and Tuning Methods

In domain-specific applications, GPT-4, augmented with precise prompts or Retrieval-Augmented Generation (RAG), shows notable potential but faces the critical tri-lemma of performance, cost, and data privacy. High performance requires sophisticated processing techniques, yet managing multiple agents within a complex workflow often proves costly and challenging. To address this, we introduce the PEER (Plan, Execute, Express, Review) multi-agent framework. This systematizes domain-specific tasks by integrating precise question decomposition, advanced information retrieval, comprehensive summarization, and rigorous self-assessment. Given the concerns of cost and data privacy, enterprises are shifting from proprietary models like GPT-4 to custom models, striking a balance between cost, security, and performance. We developed industrial practices leveraging online data and user feedback for efficient model tuning. This study provides best practice guidelines for applying multi-agent systems in domain-specific problem-solving and implementing effective agent tuning strategies. Our empirical studies, particularly in the financial question-answering domain, demonstrate that our approach achieves 95.0% of GPT-4's performance, while effectively managing costs and ensuring data privacy.