How Well Does Agent Development Reflect Real-World Work?

AI agents are increasingly developed and evaluated on benchmarks relevant to human work, yet it remains unclear how representative these benchmarking efforts are of the labor market as a whole. In this work, we systematically study the relationship between agent development efforts and the distribution of real-world human work by mapping benchmark instances to work domains and skills. We first analyze 43 benchmarks and 72,342 tasks, measuring their alignment with human employment and capital allocation across all 1,016 real-world occupations in the U.S. labor market. We reveal substantial mismatches between agent development that tends to be programming-centric, and the categories in which human labor and economic value are concentrated. Within work areas that agents currently target, we further characterize current agent utility by measuring their autonomy levels, providing practical guidance for agent interaction strategies across work scenarios. Building on these findings, we propose three measurable principles for designing benchmarks that better capture socially important and technically challenging forms of work: coverage, realism, and granular evaluation.

Modeling Distinct Human Interaction in Web Agents

Despite rapid progress in autonomous web agents, human involvement remains essential for shaping preferences and correcting agent behavior as tasks unfold. However, current agentic systems lack a principled understanding of when and why humans intervene, often proceeding autonomously past critical decision points or requesting unnecessary confirmation. In this work, we introduce the task of modeling human intervention to support collaborative web task execution. We collect CowCorpus, a dataset of 400 real-user web navigation trajectories containing over 4,200 interleaved human and agent actions. We identify four distinct patterns of user interaction with agents -- hands-off supervision, hands-on oversight, collaborative task-solving, and full user takeover. Leveraging these insights, we train language models (LMs) to anticipate when users are likely to intervene based on their interaction styles, yielding a 61.4-63.4% improvement in intervention prediction accuracy over base LMs. Finally, we deploy these intervention-aware models in live web navigation agents and evaluate them in a user study, finding a 26.5% increase in user-rated agent usefulness. Together, our results show structured modeling of human intervention leads to more adaptive, collaborative agents.