A Meta-Summary of Challenges in Building Products with ML Components -- Collecting Experiences from 4758+ Practitioners

Incorporating machine learning (ML) components into software products raises new software-engineering challenges and exacerbates existing challenges. Many researchers have invested significant effort in understanding the challenges of industry practitioners working on building products with ML components, through interviews and surveys with practitioners. With the intention to aggregate and present their collective findings, we conduct a meta-summary study: We collect 50 relevant papers that together interacted with over 4758 practitioners using guidelines for systematic literature reviews. We then collected, grouped, and organized the over 500 mentions of challenges within those papers. We highlight the most commonly reported challenges and hope this meta-summary will be a useful resource for the research community to prioritize research and education in this field.

Aspirations and Practice of Model Documentation: Moving the Needle with Nudging and Traceability

Machine learning models have been widely developed, released, and adopted in numerous applications. Meanwhile, the documentation practice for machine learning models often falls short of established practices for traditional software components, which impedes model accountability, inadvertently abets inappropriate or misuse of models, and may trigger negative social impact. Recently, model cards, a template for documenting machine learning models, have attracted notable attention, but their impact on the practice of model documentation is unclear. In this work, we examine publicly available model cards and other similar documentation. Our analysis reveals a substantial gap between the suggestions made in the original model card work and the content in actual documentation. Motivated by this observation and literature on fields such as software documentation, interaction design, and traceability, we further propose a set of design guidelines that aim to support the documentation practice for machine learning models including (1) the collocation of documentation environment with the coding environment, (2) nudging the consideration of model card sections during model development, and (3) documentation derived from and traced to the source. We designed a prototype tool named DocML following those guidelines to support model development in computational notebooks. A lab study reveals the benefit of our tool to shift the behavior of data scientists towards documentation quality and accountability.

More Engineering, No Silos: Rethinking Processes and Interfaces in Collaboration between Interdisciplinary Teams for Machine Learning Projects

The introduction of machine learning (ML) components in software projects has created the need for software engineers to collaborate with data scientists and other specialists. While collaboration can always be challenging, ML introduces additional challenges with its exploratory model development process, additional skills and knowledge needed, difficulties testing ML systems, need for continuous evolution and monitoring, and non-traditional quality requirements such as fairness and explainability. Through interviews with 45 practitioners from 28 organizations, we identified key collaboration challenges that teams face when building and deploying ML systems into production. We report on common collaboration points in the development of production ML systems for requirements, data, and integration, as well as corresponding team patterns and challenges. We find that most of these challenges center around communication, documentation, engineering, and process and collect recommendations to address these challenges.