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Entity-level Sentiment Analysis in Contact Center Telephone Conversations


Oct 26, 2022
Xue-Yong Fu, Cheng Chen, Md Tahmid Rahman Laskar, Shayna Gardiner, Pooja Hiranandani, Shashi Bhushan TN

* EMNLP 2022 

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Extracting Similar Questions From Naturally-occurring Business Conversations


Jun 03, 2022
Xiliang Zhu, David Rossouw, Shayna Gardiner, Simon Corston-Oliver


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Punctuation Restoration in Spanish Customer Support Transcripts using Transfer Learning


May 27, 2022
Xiliang Zhu, Shayna Gardiner, David Rossouw, Tere Roldán, Simon Corston-Oliver

* Accepted to DeepLo 2022 at NAACL 2022 

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Developing a Production System for Purpose of Call Detection in Business Phone Conversations


May 13, 2022
Elena Khasanova, Pooja Hiranandani, Shayna Gardiner, Cheng Chen, Xue-Yong Fu, Simon Corston-Oliver

* NAACL 2022 

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