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Improving Named Entity Recognition in Telephone Conversations via Effective Active Learning with Human in the Loop


Nov 02, 2022
Md Tahmid Rahman Laskar, Cheng Chen, Xue-Yong Fu, Shashi Bhushan TN

* The final version of this paper will be published in the Proceedings of the DaSH Workshop @ EMNLP 2022. This paper is accepted for presentation in both [email protected] 2022 and [email protected] 2022 

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Entity-level Sentiment Analysis in Contact Center Telephone Conversations


Oct 26, 2022
Xue-Yong Fu, Cheng Chen, Md Tahmid Rahman Laskar, Shayna Gardiner, Pooja Hiranandani, Shashi Bhushan TN

* EMNLP 2022 

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An Effective, Performant Named Entity Recognition System for Noisy Business Telephone Conversation Transcripts


Sep 27, 2022
Xue-Yong Fu, Cheng Chen, Md Tahmid Rahman Laskar, Shashi Bhushan TN, Simon Corston-Oliver


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BLINK with Elasticsearch for Efficient Entity Linking in Business Conversations


May 09, 2022
Md Tahmid Rahman Laskar, Cheng Chen, Aliaksandr Martsinovich, Jonathan Johnston, Xue-Yong Fu, Shashi Bhushan TN, Simon Corston-Oliver

* NAACL 2022 

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Improving Punctuation Restoration for Speech Transcripts via External Data


Oct 01, 2021
Xue-Yong Fu, Cheng Chen, Md Tahmid Rahman Laskar, Shashi Bhushan TN, Simon Corston-Oliver

* Accepted by W-NUT at EMNLP 2021 

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