Guidelines for Designing AI Technologies to Support Adult Learning

AI-powered educational technologies have demonstrated measurable benefits for learners, but their design and evaluation have largely centered on K-12 contexts. As a result, many AI-supported learning systems remain poorly aligned with the needs, constraints, and goals of adult learners. To better understand how AI systems function in adult education, this paper examines the deployment of several AI learning technologies developed within a multidisciplinary, national research institute in the United States focused on adult learning and online education. Drawing on longitudinal deployment data, we conducted a reflexive thematic analysis to identify recurring challenges and design considerations across systems. These insights were synthesized into a set of 19 design guidelines intended to inform future AI-supported adult learning technologies. We demonstrate the utility of these guidelines through a heuristic evaluation of the deployed systems. Lastly, we present a guideline exploration tool that aids in the ideation of technologies by connecting the guidelines to stakeholder statements surfaced in the analysis process.

Evaluating Learner Representations for Differentiation Prior to Instructional Outcomes

Learner representations play a central role in educational AI systems, yet it is often unclear whether they preserve meaningful differences between students when instructional outcomes are unavailable or highly context-dependent. This work examines how to evaluate learner representations based on whether they retain separation between learners under a shared comparison rule. We introduce distinctiveness, a representation-level measure that evaluates how each learner differs from others in the cohort using pairwise distances, without requiring clustering, labels, or task-specific evaluation. Using student-authored questions collected through a conversational AI agent in an online learning environment, we compare representations based on individual questions with representations that aggregate patterns across a student's interactions over time. Results show that learner-level representations yield higher separation, stronger clustering structure, and more reliable pairwise discrimination than interaction-level representations. These findings demonstrate that learner representations can be evaluated independently of instructional outcomes and provide a practical pre-deployment criterion using distinctiveness as a diagnostic metric for assessing whether a representation supports differentiated modeling or personalization.

A4L: An Architecture for AI-Augmented Learning

AI promises personalized learning and scalable education. As AI agents increasingly permeate education in support of teaching and learning, there is a critical and urgent need for data architectures for collecting and analyzing data on learning, and feeding the results back to teachers, learners, and the AI agents for personalization of learning at scale. At the National AI Institute for Adult Learning and Online Education, we are developing an Architecture for AI-Augmented Learning (A4L) for supporting adult learning through online education. We present the motivations, goals, requirements of the A4L architecture. We describe preliminary applications of A4L and discuss how it advances the goals of making learning more personalized and scalable.