Abstract:Responsible AI (RAI) efforts increasingly emphasize the importance of addressing potential harms early in the AI development lifecycle through social-technical lenses. However, in cross-functional industry teams, this work is often stalled by a persistent knowledge handoff challenge: the difficulty of transferring high-level, early-stage technical design rationales from technical experts to non-technical or user-facing roles for ethical evaluation and harm identification. Through literature review and a co-design study with 8 practitioners, we unpack how this challenge manifests -- technical design choices are rarely handed off in ways that support meaningful engagement by non-technical roles; collaborative workflows lack shared, visual structures to support mutual understanding; and non-technical practitioners are left without scaffolds for systematic harm evaluation. Existing tools like JIRA or Google Docs, while useful for product tracking, are ill-suited for supporting joint harm identification across roles, often requiring significant extra effort to align understanding. To address this, we developed AI LEGO, a web-based prototype that supports cross-functional AI practitioners in effectively facilitating knowledge handoff and identifying harmful design choices in the early design stages. Technical roles use interactive blocks to draft development plans, while non-technical roles engage with those blocks through stage-specific checklists and LLM-driven persona simulations to surface potential harms. In a study with 18 cross-functional practitioners, AI LEGO increased the volume and likelihood of harms identified compared to baseline worksheets. Participants found that its modular structure and persona prompts made harm identification more accessible, fostering clearer and more collaborative RAI practices in early design.
Abstract:Harsh working environments and work-related stress have been known to contribute to mental health problems such as anxiety, depression, and suicidal ideation. As such, it is paramount to create solutions that can both detect employee unhappiness and find the root cause of the problem. While prior works have examined causes of mental health using machine learning, they typically focus on general mental health analysis, with few of them focusing on explainable solutions or looking at the workplace-specific setting. r/antiwork is a subreddit for the antiwork movement, which is the desire to stop working altogether. Using this subreddit as a proxy for work environment dissatisfaction, we create a new dataset for antiwork sentiment detection and subsequently train a model that highlights the words with antiwork sentiments. Following this, we performed a qualitative and quantitative analysis to uncover some of the key insights into the mindset of individuals who identify with the antiwork movement and how their working environments influenced them. We find that working environments that do not give employees authority or responsibility, frustrating recruiting experiences, and unfair compensation, are some of the leading causes of the antiwork sentiment, resulting in a lack of self-confidence and motivation among their employees.