ALOHA: Artificial Learning of Human Attributes for Dialogue Agents

For conversational AI and virtual assistants to communicate with humans in a realistic way, they must exhibit human characteristics such as expression of emotion and personality. Current attempts toward constructing human-like dialogue agents have presented significant difficulties. We propose Human Level Attributes (HLAs) based on tropes as the basis of a method for learning dialogue agents that can imitate the personalities of fictional characters. Tropes are characteristics of fictional personalities that are observed recurrently and determined by viewers' impressions. By combining detailed HLA data with dialogue data for specific characters, we present a dataset, HLA-Chat, that models character profiles and gives dialogue agents the ability to learn characters' language styles through their HLAs. We then introduce a three-component system, ALOHA (which stands for Artificial Learning of Human Attributes), that combines character space mapping, character community detection, and language style retrieval to build a character (or personality) specific language model. Our preliminary experiments demonstrate that two variations of ALOHA, combined with our proposed dataset, can outperform baseline models at identifying the correct dialogue responses of chosen target characters, and are stable regardless of the character's identity, the genre of the show, and the context of the dialogue.

"Conservatives Overfit, Liberals Underfit": The Social-Psychological Control of Affect and Uncertainty

The presence of artificial agents in human social networks is growing. From chatbots to robots, human experience in the developed world is moving towards a socio-technical system in which agents can be technological or biological, with increasingly blurred distinctions between. Given that emotion is a key element of human interaction, enabling artificial agents with the ability to reason about affect is a key stepping stone towards a future in which technological agents and humans can work together. This paper presents work on building intelligent computational agents that integrate both emotion and cognition. These agents are grounded in the well-established social-psychological Bayesian Affect Control Theory (BayesAct). The core idea of BayesAct is that humans are motivated in their social interactions by affective alignment: they strive for their social experiences to be coherent at a deep, emotional level with their sense of identity and general world views as constructed through culturally shared symbols. This affective alignment creates cohesive bonds between group members, and is instrumental for collaborations to solidify as relational group commitments. BayesAct agents are motivated in their social interactions by a combination of affective alignment and decision theoretic reasoning, trading the two off as a function of the uncertainty or unpredictability of the situation. This paper provides a high-level view of dual process theories and advances BayesAct as a plausible, computationally tractable model based in social-psychological theory. We introduce a revised BayesAct model that more deeply integrates social-psychological theorising, and we demonstrate a component of the model as being sufficient to account for cognitive biases about fairness, dissonance and conformity. We show how the model can unify different exploration strategies in reinforcement learning.

Keep Calm and Switch On! Preserving Sentiment and Fluency in Semantic Text Exchange

In this paper, we present a novel method for measurably adjusting the semantics of text while preserving its sentiment and fluency, a task we call semantic text exchange. This is useful for text data augmentation and the semantic correction of text generated by chatbots and virtual assistants. We introduce a pipeline called SMERTI that combines entity replacement, similarity masking, and text infilling. We measure our pipeline's success by its Semantic Text Exchange Score (STES): the ability to preserve the original text's sentiment and fluency while adjusting semantic content. We propose to use masking (replacement) rate threshold as an adjustable parameter to control the amount of semantic change in the text. Our experiments demonstrate that SMERTI can outperform baseline models on Yelp reviews, Amazon reviews, and news headlines.

Improving Humanness of Virtual Agents and Users' Cooperation through Emotions

In this paper, we analyze the performance of an agent developed according to a well-accepted appraisal theory of human emotion with respect to how it modulates play in the context of a social dilemma. We ask if the agent will be capable of generating interactions that are considered to be more human than machine-like. We conduct an experiment with 117 participants and show how participants rate our agent on dimensions of human-uniqueness (which separates humans from animals) and human-nature (which separates humans from machines). We show that our appraisal theoretic agent is perceived to be more human-like than baseline models, by significantly improving both human-nature and human-uniqueness aspects of the intelligent agent. We also show that perception of humanness positively affects enjoyment and cooperation in the social dilemma.

Affective Neural Response Generation

Existing neural conversational models process natural language primarily on a lexico-syntactic level, thereby ignoring one of the most crucial components of human-to-human dialogue: its affective content. We take a step in this direction by proposing three novel ways to incorporate affective/emotional aspects into long short term memory (LSTM) encoder-decoder neural conversation models: (1) affective word embeddings, which are cognitively engineered, (2) affect-based objective functions that augment the standard cross-entropy loss, and (3) affectively diverse beam search for decoding. Experiments show that these techniques improve the open-domain conversational prowess of encoder-decoder networks by enabling them to produce emotionally rich responses that are more interesting and natural.

Semi-Supervised Affective Meaning Lexicon Expansion Using Semantic and Distributed Word Representations

In this paper, we propose an extension to graph-based sentiment lexicon induction methods by incorporating distributed and semantic word representations in building the similarity graph to expand a three-dimensional sentiment lexicon. We also implemented and evaluated the label propagation using four different word representations and similarity metrics. Our comprehensive evaluation of the four approaches was performed on a single data set, demonstrating that all four methods can generate a significant number of new sentiment assignments with high accuracy. The highest correlations (tau=0.51) and the lowest error (mean absolute error < 1.1%), obtained by combining both the semantic and the distributional features, outperformed the distributional-based and semantic-based label-propagation models and approached a supervised algorithm.

Detecting Falls with X-Factor Hidden Markov Models

Identification of falls while performing normal activities of daily living (ADL) is important to ensure personal safety and well-being. However, falling is a short term activity that occurs infrequently. This poses a challenge to traditional classification algorithms, because there may be very little training data for falls (or none at all). This paper proposes an approach for the identification of falls using a wearable device in the absence of training data for falls but with plentiful data for normal ADL. We propose three `X-Factor' Hidden Markov Model (XHMMs) approaches. The XHMMs model unseen falls using "inflated" output covariances (observation models). To estimate the inflated covariances, we propose a novel cross validation method to remove "outliers" from the normal ADL that serve as proxies for the unseen falls and allow learning the XHMMs using only normal activities. We tested the proposed XHMM approaches on two activity recognition datasets and show high detection rates for falls in the absence of fall-specific training data. We show that the traditional method of choosing a threshold based on maximum of negative of log-likelihood to identify unseen falls is ill-posed for this problem. We also show that supervised classification methods perform poorly when very limited fall data are available during the training phase.

Review of Fall Detection Techniques: A Data Availability Perspective

A fall is an abnormal activity that occurs rarely; however, missing to identify falls can have serious health and safety implications on an individual. Due to the rarity of occurrence of falls, there may be insufficient or no training data available for them. Therefore, standard supervised machine learning methods may not be directly applied to handle this problem. In this paper, we present a taxonomy for the study of fall detection from the perspective of availability of fall data. The proposed taxonomy is independent of the type of sensors used and specific feature extraction/selection methods. The taxonomy identifies different categories of classification methods for the study of fall detection based on the availability of their data during training the classifiers. Then, we present a comprehensive literature review within those categories and identify the approach of treating a fall as an abnormal activity to be a plausible research direction. We conclude our paper by discussing several open research problems in the field and pointers for future research.

A Coordinated MDP Approach to Multi-Agent Planning for Resource Allocation, with Applications to Healthcare

This paper considers a novel approach to scalable multiagent resource allocation in dynamic settings. We propose an approximate solution in which each resource consumer is represented by an independent MDP-based agent that models expected utility using an average model of its expected access to resources given only limited information about all other agents. A global auction-based mechanism is proposed for allocations based on expected regret. We assume truthful bidding and a cooperative coordination mechanism, as we are considering healthcare scenarios. We illustrate the performance of our coordinated MDP approach against a Monte-Carlo based planning algorithm intended for large-scale applications, as well as other approaches suitable for allocating medical resources. The evaluations show that the global utility value across all consumer agents is closer to optimal when using our algorithms under certain time constraints, with low computational cost. As such, we offer a promising approach for addressing complex resource allocation problems that arise in healthcare settings.

Affect Control Processes: Intelligent Affective Interaction using a Partially Observable Markov Decision Process

This paper describes a novel method for building affectively intelligent human-interactive agents. The method is based on a key sociological insight that has been developed and extensively verified over the last twenty years, but has yet to make an impact in artificial intelligence. The insight is that resource bounded humans will, by default, act to maintain affective consistency. Humans have culturally shared fundamental affective sentiments about identities, behaviours, and objects, and they act so that the transient affective sentiments created during interactions confirm the fundamental sentiments. Humans seek and create situations that confirm or are consistent with, and avoid and supress situations that disconfirm or are inconsistent with, their culturally shared affective sentiments. This "affect control principle" has been shown to be a powerful predictor of human behaviour. In this paper, we present a probabilistic and decision-theoretic generalisation of this principle, and we demonstrate how it can be leveraged to build affectively intelligent artificial agents. The new model, called BayesAct, can maintain multiple hypotheses about sentiments simultaneously as a probability distribution, and can make use of an explicit utility function to make value-directed action choices. This allows the model to generate affectively intelligent interactions with people by learning about their identity, predicting their behaviours using the affect control principle, and taking actions that are simultaneously goal-directed and affect-sensitive. We demonstrate this generalisation with a set of simulations. We then show how our model can be used as an emotional "plug-in" for artificially intelligent systems that interact with humans in two different settings: an exam practice assistant (tutor) and an assistive device for persons with a cognitive disability.