Data Augmentation for Improving Tail-traffic Robustness in Skill-routing for Dialogue Systems

Large-scale conversational systems typically rely on a skill-routing component to route a user request to an appropriate skill and interpretation to serve the request. In such system, the agent is responsible for serving thousands of skills and interpretations which create a long-tail distribution due to the natural frequency of requests. For example, the samples related to play music might be a thousand times more frequent than those asking for theatre show times. Moreover, inputs used for ML-based skill routing are often a heterogeneous mix of strings, embedding vectors, categorical and scalar features which makes employing augmentation-based long-tail learning approaches challenging. To improve the skill-routing robustness, we propose an augmentation of heterogeneous skill-routing data and training targeted for robust operation in long-tail data regimes. We explore a variety of conditional encoder-decoder generative frameworks to perturb original data fields and create synthetic training data. To demonstrate the effectiveness of the proposed method, we conduct extensive experiments using real-world data from a commercial conversational system. Based on the experiment results, the proposed approach improves more than 80% (51 out of 63) of intents with less than 10K of traffic instances in the skill-routing replication task.

Scalable and Safe Remediation of Defective Actions in Self-Learning Conversational Systems

Off-Policy reinforcement learning has been a driving force for the state-of-the-art conversational AIs leading to more natural humanagent interactions and improving the user satisfaction for goal-oriented agents. However, in large-scale commercial settings, it is often challenging to balance between policy improvements and experience continuity on the broad spectrum of applications handled by such system. In the literature, off-policy evaluation and guard-railing on aggregate statistics has been commonly used to address this problem. In this paper, we propose a method for curating and leveraging high-precision samples sourced from historical regression incident reports to validate, safe-guard, and improve policies prior to the online deployment. We conducted extensive experiments using data from a real-world conversational system and actual regression incidents. The proposed method is currently deployed in our production system to protect customers against broken experiences and enable long-term policy improvements.

Debiasing Neighbor Aggregation for Graph Neural Network in Recommender Systems

Graph neural networks (GNNs) have achieved remarkable success in recommender systems by representing users and items based on their historical interactions. However, little attention was paid to GNN's vulnerability to exposure bias: users are exposed to a limited number of items so that a system only learns a biased view of user preference to result in suboptimal recommendation quality. Although inverse propensity weighting is known to recognize and alleviate exposure bias, it usually works on the final objective with the model outputs, whereas GNN can also be biased during neighbor aggregation. In this paper, we propose a simple but effective approach, neighbor aggregation via inverse propensity (Navip) for GNNs. Specifically, given a user-item bipartite graph, we first derive propensity score of each user-item interaction in the graph. Then, inverse of the propensity score with Laplacian normalization is applied to debias neighbor aggregation from exposure bias. We validate the effectiveness of our approach through our extensive experiments on two public and Amazon Alexa datasets where the performance enhances up to 14.2%.

Accelerating Large-Scale Graph-based Nearest Neighbor Search on a Computational Storage Platform

K-nearest neighbor search is one of the fundamental tasks in various applications and the hierarchical navigable small world (HNSW) has recently drawn attention in large-scale cloud services, as it easily scales up the database while offering fast search. On the other hand, a computational storage device (CSD) that combines programmable logic and storage modules on a single board becomes popular to address the data bandwidth bottleneck of modern computing systems. In this paper, we propose a computational storage platform that can accelerate a large-scale graph-based nearest neighbor search algorithm based on SmartSSD CSD. To this end, we modify the algorithm more amenable on the hardware and implement two types of accelerators using HLS- and RTL-based methodology with various optimization methods. In addition, we scale up the proposed platform to have 4 SmartSSDs and apply graph parallelism to boost the system performance further. As a result, the proposed computational storage platform achieves 75.59 query per second throughput for the SIFT1B dataset at 258.66W power dissipation, which is 12.83x and 17.91x faster and 10.43x and 24.33x more energy efficient than the conventional CPU-based and GPU-based server platform, respectively. With multi-terabyte storage and custom acceleration capability, we believe that the proposed computational storage platform is a promising solution for cost-sensitive cloud datacenters.