End-to-End Chatbot Evaluation with Adaptive Reasoning and Uncertainty Filtering

Large language models (LLMs) combined with retrieval augmented generation have enabled the deployment of domain-specific chatbots, but these systems remain prone to generating unsupported or incorrect answers. Reliable evaluation is therefore critical, yet manual review is costly and existing frameworks often depend on curated test sets and static metrics, limiting scalability. We propose an end-to-end automatic evaluator designed to substantially reduce human effort. Our system generates Q\&A pairs directly from the underlying knowledge base, uses LLMs to judge chatbot responses against reference answers, and applies confidence-based filtering to highlight uncertain cases. Applied to a Vietnamese news dataset, the evaluator achieves high agreement with human judgments while significantly lowering review overhead. The framework is modular and language-agnostic, making it readily adaptable to diverse domains. This work introduces a practical, scalable solution for evaluating chatbots with minimal reliance on manual intervention.

A Summary of the ALQAC 2021 Competition

We summarize the evaluation of the first Automated Legal Question Answering Competition (ALQAC 2021). The competition this year contains three tasks, which aims at processing the statute law document, which are Legal Text Information Retrieval (Task 1), Legal Text Entailment Prediction (Task 2), and Legal Text Question Answering (Task 3). The final goal of these tasks is to build a system that can automatically determine whether a particular statement is lawful. There is no limit to the approaches of the participating teams. This year, there are 5 teams participating in Task 1, 6 teams participating in Task 2, and 5 teams participating in Task 3. There are in total 36 runs submitted to the organizer. In this paper, we summarize each team's approaches, official results, and some discussion about the competition. Only results of the teams who successfully submit their approach description paper are reported in this paper.