Customer-Agent: Overcoming Context Limitations in Ultra-Long Shopping Trajectories via Tool-Augmented Agents and RLVR

Understanding customer shopping trajectories is essential for enabling personalized shopping experiences. However, shopping records (i.e., customer's search, clicks, purchases, etc.) often span long time horizons over multiple years, resulting in extremely long trajectories that pose significant challenges for existing large language models (LLMs). Despite the importance of this problem, existing benchmarks are limited to short customer trajectories, while real-world trajectories from large e-commerce platforms are rarely accessible due to data privacy constraints. To address this gap, we introduce ShopTrajQA, a long-context evaluation benchmark constructed from real-world product information and simulated shopping trajectories. The dataset includes variants of up to 32k and 64k tokens, enabling systematic evaluation of model robustness under varying context lengths. Through comprehensive benchmarking of frontier LLMs, we identify critical performance gaps in reasoning over long shopping trajectory data. To address these challenges, we propose a Customer Agent Framework for ultra-long context management. Leveraging a Reinforcement Learning with Verifiable Rewards (RLVR) agentic training paradigm, our approach stores trajectories as external local files and trains the agent to autonomously retrieve and parse them through code-interpreter interactions (e.g., SQL queries), effectively bypassing the fixed in-context window constraints of LLMs. Experimental results demonstrate that our framework achieves strong performance for ShopTrajQA and shows generalization to other complex reasoning tasks.

Terminal-Bench: Benchmarking Agents on Hard, Realistic Tasks in Command Line Interfaces

AI agents may soon become capable of autonomously completing valuable, long-horizon tasks in diverse domains. Current benchmarks either do not measure real-world tasks, or are not sufficiently difficult to meaningfully measure frontier models. To this end, we present Terminal-Bench 2.0: a carefully curated hard benchmark composed of 89 tasks in computer terminal environments inspired by problems from real workflows. Each task features a unique environment, human-written solution, and comprehensive tests for verification. We show that frontier models and agents score less than 65\% on the benchmark and conduct an error analysis to identify areas for model and agent improvement. We publish the dataset and evaluation harness to assist developers and researchers in future work at https://www.tbench.ai/ .