Can Similarity-Based Domain-Ordering Reduce Catastrophic Forgetting for Intent Recognition?

Task-oriented dialogue systems are expected to handle a constantly expanding set of intents and domains even after they have been deployed to support more and more functionalities. To live up to this expectation, it becomes critical to mitigate the catastrophic forgetting problem (CF) that occurs in continual learning (CL) settings for a task such as intent recognition. While existing dialogue systems research has explored replay-based and regularization-based methods to this end, the effect of domain ordering on the CL performance of intent recognition models remains unexplored. If understood well, domain ordering has the potential to be an orthogonal technique that can be leveraged alongside existing techniques such as experience replay. Our work fills this gap by comparing the impact of three domain-ordering strategies (min-sum path, max-sum path, random) on the CL performance of a generative intent recognition model. Our findings reveal that the min-sum path strategy outperforms the others in reducing catastrophic forgetting when training on the 220M T5-Base model. However, this advantage diminishes with the larger 770M T5-Large model. These results underscores the potential of domain ordering as a complementary strategy for mitigating catastrophic forgetting in continually learning intent recognition models, particularly in resource-constrained scenarios.

Towards a Neural Era in Dialogue Management for Collaboration: A Literature Survey

Dialogue-based human-AI collaboration can revolutionize collaborative problem-solving, creative exploration, and social support. To realize this goal, the development of automated agents proficient in skills such as negotiating, following instructions, establishing common ground, and progressing shared tasks is essential. This survey begins by reviewing the evolution of dialogue management paradigms in collaborative dialogue systems, from traditional handcrafted and information-state based methods to AI planning-inspired approaches. It then shifts focus to contemporary data-driven dialogue management techniques, which seek to transfer deep learning successes from form-filling and open-domain settings to collaborative contexts. The paper proceeds to analyze a selected set of recent works that apply neural approaches to collaborative dialogue management, spotlighting prevailing trends in the field. This survey hopes to provide foundational background for future advancements in collaborative dialogue management, particularly as the dialogue systems community continues to embrace the potential of large language models.

Agreement Tracking for Multi-Issue Negotiation Dialogues

Automated negotiation support systems aim to help human negotiators reach more favorable outcomes in multi-issue negotiations (e.g., an employer and a candidate negotiating over issues such as salary, hours, and promotions before a job offer). To be successful, these systems must accurately track agreements reached by participants in real-time. Existing approaches either focus on task-oriented dialogues or produce unstructured outputs, rendering them unsuitable for this objective. Our work introduces the novel task of agreement tracking for two-party multi-issue negotiations, which requires continuous monitoring of agreements within a structured state space. To address the scarcity of annotated corpora with realistic multi-issue negotiation dialogues, we use GPT-3 to build GPT-Negochat, a synthesized dataset that we make publicly available. We present a strong initial baseline for our task by transfer-learning a T5 model trained on the MultiWOZ 2.4 corpus. Pre-training T5-small and T5-base on MultiWOZ 2.4's DST task enhances results by 21% and 9% respectively over training solely on GPT-Negochat. We validate our method's sample-efficiency via smaller training subset experiments. By releasing GPT-Negochat and our baseline models, we aim to encourage further research in multi-issue negotiation dialogue agreement tracking.