GALA: Graph-Augmented LLM Agents for Root Cause Analysis and Incident Response in Microservices

Microservice root cause analysis (RCA) requires correlating failures across heterogeneous telemetry within complex service dependency graphs. Existing methods often rely on a single telemetry modality; recent LLM-based approaches can suffer from unconstrained exploration and hallucination; and most systems stop at fault ranking without producing actionable incident response. We present GALA+, a graph-augmented LLM agentic framework centered on graph-guided investigation, which uses service dependencies to bound exploration and refine diagnosis through localized multi-modal evidence. For initial hypothesis generation, GALA+ combines complementary telemetry signals with STRIX, a novel trace- and graph-structure-aware scoring module. GALA+ then produces ranked diagnoses, incident summaries, and stratified action recommendations. We further introduce SURE-Score, a human-guided evaluation framework co-developed with industry SRE experts for assessing RCA-specific output quality beyond conventional text similarity metrics. On two microservice benchmarks, GALA+ consistently achieves the strongest overall results, surpassing the best LLM-based baseline by more than 25 percentage points in AC@1, while also receiving the highest ratings from both SURE-Score and independent human SRE evaluation.

GALA: Can Graph-Augmented Large Language Model Agentic Workflows Elevate Root Cause Analysis?

Root cause analysis (RCA) in microservice systems is challenging, requiring on-call engineers to rapidly diagnose failures across heterogeneous telemetry such as metrics, logs, and traces. Traditional RCA methods often focus on single modalities or merely rank suspect services, falling short of providing actionable diagnostic insights with remediation guidance. This paper introduces GALA, a novel multi-modal framework that combines statistical causal inference with LLM-driven iterative reasoning for enhanced RCA. Evaluated on an open-source benchmark, GALA achieves substantial improvements over state-of-the-art methods of up to 42.22% accuracy. Our novel human-guided LLM evaluation score shows GALA generates significantly more causally sound and actionable diagnostic outputs than existing methods. Through comprehensive experiments and a case study, we show that GALA bridges the gap between automated failure diagnosis and practical incident resolution by providing both accurate root cause identification and human-interpretable remediation guidance.