Abstract:In this paper, we propose a new solution for addressing the content cold-start problem in industry-scale search and recommender systems. Compared to prior approaches, we have made the following new contributions: 1) our solution spans the entire multi-stage funnel and generalizes well for both search and recommendation surfaces, 2) our solution reduces bias favoring existing content, allowing more accurate model prediction across content types and reducing short-term tradeoffs associated with high volumes of explicit content exploration, 3) our solution is evaluated with a scalable measurement framework that enables fast short-term experimentation while validating long-term impact. We have iteratively built and successfully deployed this new system at Pinterest in the past two years and observed significant improvements in fresh content exploration, overall user engagement, and content ecosystem health.
Abstract:Pinterest is where people turn inspiration into action as users browse ideas, then take steps toward realization, often by discovering shoppable content. To support this journey, we must distribute commerce content when it helps, not when it distracts. We frame this as a causal decision of triggering shopping candidate generators in early retrieval and deploy a production system at Pinterest that learns personalized and contextualized triggering policies. A deep multi-task model jointly predicts outcomes and uplift of multiple events, trained with a doubly-robust pseudo-outcome alongside calibrated outcome losses for stable, single-robust uplift learning. A randomized data logging supplies counterfactual coverage, and the model is evaluated by both regular and reverse metrics for full assessment. A linear-time offline replay is designed to select thresholds and forecast policy impact with extremely high consistency with online results. For productionization, the model runs in parallel with remote retrieval calls without end-to-end latency regression. At web scale, we cut shopping triggers by up to 85% while holding key shopping sessions neutral, improving important total sessions (+0.26%) and Pin saves (+1.10%), with significant infrastructure savings. By unifying deep causal learning with reliable offline replay and demonstrating production-grade deployment, this work provides a generally practical recipe for early-retrieval optimizations in modern cascading recommenders beyond shopping, aligning exploration and cost with user intent at scale.