MSMT-FN: Multi-segment Multi-task Fusion Network for Marketing Audio Classification

Audio classification plays an essential role in sentiment analysis and emotion recognition, especially for analyzing customer attitudes in marketing phone calls. Efficiently categorizing customer purchasing propensity from large volumes of audio data remains challenging. In this work, we propose a novel Multi-Segment Multi-Task Fusion Network (MSMT-FN) that is uniquely designed for addressing this business demand. Evaluations conducted on our proprietary MarketCalls dataset, as well as established benchmarks (CMU-MOSI, CMU-MOSEI, and MELD), show MSMT-FN consistently outperforms or matches state-of-the-art methods. Additionally, our newly curated MarketCalls dataset will be available upon request, and the code base is made accessible at GitHub Repository MSMT-FN, to facilitate further research and advancements in audio classification domain.

MSPCaps: A Multi-Scale Patchify Capsule Network with Cross-Agreement Routing for Visual Recognition

Capsule Network (CapsNet) has demonstrated significant potential in visual recognition by capturing spatial relationships and part-whole hierarchies for learning equivariant feature representations. However, existing CapsNet and variants often rely on a single high-level feature map, overlooking the rich complementary information from multi-scale features. Furthermore, conventional feature fusion strategies (e.g., addition and concatenation) struggle to reconcile multi-scale feature discrepancies, leading to suboptimal classification performance. To address these limitations, we propose the Multi-Scale Patchify Capsule Network (MSPCaps), a novel architecture that integrates multi-scale feature learning and efficient capsule routing. Specifically, MSPCaps consists of three key components: a Multi-Scale ResNet Backbone (MSRB), a Patchify Capsule Layer (PatchifyCaps), and Cross-Agreement Routing (CAR) blocks. First, the MSRB extracts diverse multi-scale feature representations from input images, preserving both fine-grained details and global contextual information. Second, the PatchifyCaps partitions these multi-scale features into primary capsules using a uniform patch size, equipping the model with the ability to learn from diverse receptive fields. Finally, the CAR block adaptively routes the multi-scale capsules by identifying cross-scale prediction pairs with maximum agreement. Unlike the simple concatenation of multiple self-routing blocks, CAR ensures that only the most coherent capsules contribute to the final voting. Our proposed MSPCaps achieves remarkable scalability and superior robustness, consistently surpassing multiple baseline methods in terms of classification accuracy, with configurations ranging from a highly efficient Tiny model (344.3K parameters) to a powerful Large model (10.9M parameters), highlighting its potential in advancing feature representation learning.